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August 2023 by E. B.
This is no demerit on the young ladies working at this location what’s so ever! It is definitely a demerit in First convenience bank as an entity! It’s 2023! There is no way deposits like cashapp should still take up to 12 hours to show in the account! This is absolutely absurd.
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August 2023 by Haden Atkins
It's an alright bank if u can manage to do it all online. If u can't and have to come face to face with th3 employees of the bank you'll find that they refuse to answer calls and get agitated when questioned on how the phone system worked. I will not be coming back to this location as the workers are plain lazy and the lack of ethic showed tremendously.
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July 2023 by Jayla Moten
I do not recommend this bank at all I opened up a new bank account and they took my money from the new one and put it into the old account without explaining .
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July 2022 by Tatyana Case
Will absolutely be switching banks. Customer service line doesn't work after hours. Declining transactions and still taking the money out. Transfer from "stash" is not instant. Just lost 400$ to the internet ether and can't get a person to talk to. "Your estimated hold time is... greater than ten mins..." all night. So frustrated I can't see straight.
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April 2022 by Ryan Lail
Always very helpful or and polite I would definitely consider using this bank very fast and convenient!
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December 2021 by Bj Pollock
Best bank I've ever utilized! Can't imagine changing after 22 years.
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December 2021 by Katy Zamora
I wouldnt recommend this bank to anyone. They are not helpful at all.
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October 2021 by Glenn Cason
This is a bank that will hammer you if you don't manage money well. That being said, it offers some great benefits. Great hours, convenient location, no check fee with any direct deposit, no minimum balance.
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October 2021 by Kailey Jones
Never have I ever seen a line for A BANK as long as it is. There’s hardly anyone here to service the customers. Will be switching banks.
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July 2021 by Jerry H.
They are pretty quick when they want to be.
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May 2021 by K Mack
I have a love hate relationship with this place and by that I mean I hate the company but love this location and may even continue to stay a customer all because of Taylor A. at the Palestine location. She was my saving grace when EVERY other person in the company wouldn’t help. I highly recommend reaching out to her for help cause she is amazing and I’ll never forget her going above and beyond for me thru the phone!
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February 2021 by dario smith
I think the most frustrating thing abt this place is the culture and its starts from manager on down very unprofessional . Texting on phone while customers are in middle of transactions they had two ladies non employees just chilling up at front counter catching up on gossip, and having very inappropriate sexual conversation , all of employees there were engaged in this behavior . Am sure nothing will change by reveiws can see this is ongoing problem
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September 2020 by Mike Sal
First Convenience Bank employees are very rude to customers has zero customer service altitude. They are lack of banking knowledge with very low IQ. Stealing customers information to their phones and that was Ok by the so called Manager.They profile their customers if you don't speak Spanish you will not get business account open. This leads to discrimination it is a shame. They copies of your documents which they refused to give back when they fail to open a business account for you.They will continue to interrogate customers to get their Trade Secrets.First Convenience Bank employees are UNTRAINED and UNPROFESSIONAL a bank for the people like them.
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July 2020 by AARON LUNA
worst bank ever! bad service! really bad customer service on phone, choose another bank!
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July 2020 by Adam Thompson
People say this isn’t a GOOD BANK BECAUSE THEY DONT KNOW HOW TO MANAGE THEIR MONEY! You don’t get fee’s if you don’t spend money you don’t have! I stand in line watching these amazing tellers deal with rude customers who just want to use money they don’t have. Please don’t leave a bad review just because you can’t manage your money wisely. They are awesome!!!!