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January 2024 by Joyce Baxter
Terrible parking area, too small. Self checkout right in front door entry. Awfully crowded with buggies, people checking out people coming in. Kroger needs to build a larger, newer store with a large parking lot,Better designed to serve the self checkout folks...like me.
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January 2024 by james chandler
Couldn't find any candles for candle holders
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January 2024 by Monie Coyer
The employees are very nice and they know you when you go in.
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January 2024 by Linda Henry
Today the sales were great and the service even better. Johnny checked us out and he's always cheerful and courteous!!
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December 2023 by Chase Newman
Money services shuts down 1-3 hours earlier than they're supposed to. Plus the ladies who work the money center are very rude and talk to you like you said something to offend them. Plus 1 register open for a store full of people.
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November 2023 by Dawn Chai
I love Kroger. I love Kroger's options here in East Texas. I love Kroger's simple truth brand and their private selection. I love Kroger's sales. I also love their fuel points system. Kroger's simple truth brand has high quality standards and rank well in third party tests. But this particular store in Palestine, their customer service and store cleanliness reeks! I wish corporate would update their bathrooms, because if the staff is using that bathroom I don't think they should handle food. I have walked in that bathroom with human feces everywhere! Most times the TP roll is on the floor?!!?! And that bathroom floor is NOT clean. Most times the soap dispenser is not working or empty. Toilets are usually not flushed and gross. But that aside, the customer service there is horrible. To be accurate some of the elderly workers are GREAT, very hospitable and polite and you can even have a short chit chat while you check out. The kind of neighborhood store feel they still offer. But there are also some very disgruntled workers there that look at you as if you owe them something when you walk in the shop. Rude rude rude. One time I was standing in the customer service counter to ask for money in return because they over charged (which also happens often!!!!), the large man with long hair checking someone else out, shouts to me across the store that is closed without giving me directions what do to. So I walk up to him and ask who can help me and he tells me to line up behind the current customer checking out, quite rudely too. And I asked him, busy? Understaffed? And he ignores me. He should not work the store front if he can't be polite to customers. Today I ran into him in an aisle and said hello and he gives me a look of hate with an eye roll, sighing under breath hello. Too much drama of that mama, I mean man. I am not asking for cheer leaders but that man* is just not pleasant and I always hope he's not in the store when I shop 1-2 times a week. Just for him and the super dirty bathrooms this local Palestine Kroger gets a 1 star. I have shopped in this same Kroger since 2013 and it's getting worse, especially because of certain employees. But I love Kroger.Now that I have made this post/review public with my name and face on Google profile, the cats out of the bag. (Been patient and staying silent because after it's a small town!) Next time I see more filthy bathrooms I will share it! Maybe the corporate will see it.
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November 2023 by Patricia Hughes
Very congested store registers are to close together!! Not a very clean environment! I had a buggy to help support my walking & after checking out I turned around and my buggy was gone the employee took it ..she should of at least ask me if I was done with it!
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November 2023 by Tiffany Daniel
Great customer service, everyone's always friendly, they stay well stocked & the store is clean.
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October 2023 by Lauren W McConnachie
I've been stuck at home with my sick child (we both have Hand, Foot and Mouth Disease.) Since it's very contagious and I don't want to get others sick, we haven't left home. We're almost totally out of groceries. I took advantage of the pick-up service to avoid contact with others. First and last time using this service. Buitoni cheese ravioli that's expired and 2 items missing from my order. I'm so disappointed. I'm trying to do the right thing by not coming into contact with people and the pick-up shoppers have proven they're not capable of doing this correctly. This service is a godsend for those who are sick and want to not get others sick, but only if it's done correctly. I guess if you're sick you just have to go in the store anyway- since you're the only one who actually cares about getting it done right.
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September 2023 by Mark Knauer
Shop the ads and the digital deals and go early on Wednesday when the ad starts and it makes for a smooth and cheaper shopping trip.
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August 2023 by Donald Smith
Walmart any day of the week better food better produce and they have exactly what I'm looking for
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August 2023 by Angela Nickelson
Unclean and run down. Not a good selection and not enough checkers. There was a huge line of people waiting to pay with only a single checkout open. The store was unpleasantly overcrowded from the checkout line backup. Not worth the wait in line for a mediocre selection of products and I would be very concerned about the freshness and quality of products based off the overall appearance and cleanliness of the store itself. Their coupon system is also ridiculous, they expect you to download a qr code to get the discount price on each individual item. Yeah I will never step back in this store again. Walmart is cleaner.
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July 2023 by Cecile Roberts
The registers are complicated, and mess up. It kept saying help had been called, but the employee just stood at the station looking around. I tried to pay and it said I needed assistance, I couldn't get any I walked out without my groceries.
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July 2023 by RYAN & BRITTANY TOKARCZYK
I have shopped this store since I was a child. First, I want to say I am ALWAYS greeted with a hello and smile. The produce department is always fresh, you will see the produce worker going through and checking everything. I love that they run specials unlike the big box store in town. Food has gotten so expensive families need sales to be able to buy what's needed. Meat selection is always great and in date, even when they are having a big sale, they keep it stocked to the best of their ability. The rest of the store is clean and easy to navigate through. Very rarely do you have to dodge boxes.I don't mind self-check anytime as the workers are actively helping and will even stop and check out customers in the self-check area. When I go to a normal checker line, the workers are always friendly and make small talk. Very local feel in the store.
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July 2023 by Denounicia Redwine/Jackson
I didn't like the atmosphere. It didn't feel like a store..Not customer friendly