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November 2023 by Johnie Adams
Justin was great. He stayed in touch answered all my questions and Listened to what I wanted and let me know when they got a Truck in that was like what I wanted. He never tried to talk me into buying something that was already on the lot and never tried to talk me into something that i didn’t want. He was very informative and always helpful. Everyone that I dealt with was the same way. Its a great place to do business and best of all it’s right here in town. I will recommend Palestine Toyota to anyone looking for a vehicle or service.
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November 2023 by Mindy Place
I found my new suv on the dealerships website and came by Friday to check it out. Justin came out and greeted me. We took a test drive and Justin was able to answer my questions - he was very knowledgeable and personable. He made the entire shopping and purchasing experience smooth. This was actually the best car buying experience I've ever had. It was all very time efficient, which I appreciate.
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November 2023 by Rhonda H.
Had a great experience at Palestine Toyota. After a frustrating search for a Venza in Houston, it was well worth the drive to this gem of a dealership. Great staff! Honest and very helpful.
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September 2023 by Dave Reynolds
Very disappointing visit to the service dept. Made an early morning appointment and dropped off vehicle at 0730. 1pm and hadnt heard from them. I stopped by, service writer-Molly saw me and said "I'll get you an update" came back 5 minutes later and said mechanic will be right with me with an estimate. I waited 20 minutes and nothing. I asked again and was told he "was eating, and would be right out". After waiting 20 more minutes I drove across street to Lowes and came back at 2:15. My vehicle was in the front lot, and Molly was no where to be found. I asked man in next office, he said he "had no idea" and quickly shut his door. Molly finally came out and said "it'll be $125". For what I had no idea. After questioning I was told I had a loose vacuum hose, and needed a new exhaust manifold. I asked for the price for repairs and she said the mechanic hadn't told her yet. 3 weeks later I'm still waiting for "estimate". Oh, and the $125 charge? Who knows. I never got a receipt for the work done either. I have 3 toyota vehicles but it was worth $125 to never have to deal with this dealership again.
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September 2023 by Stacey McKain
The Palestine Toyota Service Dept. is top notch. Always friendly, Always prompt. It's why I drive 45 miles to let them service my vehicle, when there are other places closer. I just haven't found thier level of service anywhere else.
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September 2023 by Tony Heidle
Efficient and professional service is always what I get at Palestine Toyota. The staff is friendly and the customer waiting area is comfortable. I will continue to return because you will not get better treatment and be confident that your vehicle is taken care of by professionals.
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September 2023 by David Meza
Had a terrible experience today when I took my Tacoma in because it had a nail on the sidewall of the tire. I went and asked about my warranty as I thought I had my tires covered. The guy there checked and said I had no warranty and tried to sell me a tire. I said no and left to call the dealership (another Toyota dealership) I purchased from and they explained that I did have the Toyota extended warranty that every Toyota locations should honor and that the Service Advisor who attended me should have seen it. They had to instruct me on what to say because they informed me that they could be lying. Well when I went back he was busy so I talked to another lady and she found my warranty right away. I don’t know if the man is improperly trained or he gets a commission from selling me a tire but it made me waste a bunch of time having to wait for the other dealership to answer. Then he proceeded to say he must’ve not seen it (I mean he’s an assistant manager, how do you not know how to check for a warranty) he then quoted me 1 hour for the service. Well I waited 2 hours, and I went to go check the front and I saw my truck sitting there, I waited some time after to see what they would do and… NOTHING. So I go check with the Advisors and the guy that attended me wasn’t there and I had to ask someone else for my keys. They had me sign something and I left. So I was waiting for nothing???? Just a sucky experience. I advise everyone to make sure what their warranty is in case that’s common practice to lie to your customers.
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September 2023 by Philip Beam II
The service here at the Dealership is great. They always go above and beyond to make sure we are taking care of no matter how busy they get. Great service and such a great team.
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May 2023 by Maria !!!
Palestine Toyota was there for us when we were looking to buy a new car. We worked with Nick and we had a pleasant experience buying our car. He helped us find the perfect car for our family and Nick, was very patient and courteous through our car buying process. We very highly recommend this dealership as they will do what they can to meet your needs! Our experience here was the best we ever had with buying a new vehicle!!!! Thank you Nick and the finance manager also.
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May 2023 by Cody Hammons
Jason was so helpful in finding the vehicle we wanted and getting the most possible for our trade!! He answered any question we had. The finance department was nice and easy to work with. Will definitely be returning customers!
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May 2023 by refugio barrientez
I went to Toyota in Palestine Tx and was assisted by Ethan in services. He has wonderful people skills, talked to me with respect and courtesy. I give him 5 stars and will be returning for services. He was diligent in responding back to me to let me know what was going on and when I would be receiving my vehicle back. Thanks again Ethan!!!
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May 2023 by Rick Pounds
My experience with Toyota of Palestine was fantastic. Sales personnel Katie Trimble and Vay Davis were very friendly and helped me with every question I had. They helped me order the exact Tundra that I wanted. Every person I dealt with was very friendly and informative. Made buying a new truck a positive experience instead of the usual hassle. Strongly recommend!
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May 2023 by Perry I.
Service department related.I put my car in at 9AM on a friday.I stated there was a screeching in the back left wheel. Possible brake pad or wheel bearing issue. I also stated I had an Cool AC line issue. Possible blown hose.At 3PM Friday, they called me to ask permission to remove the bumper so they could have access to the AC condenser. I say yes. I ask if they've looked at the back wheel. They say no, BUT the technician is quoting me for new pads and rotors in both front wheels.On Saturday, I call the front desk for an update on my service and get told they'll leave a message for the service department who will get ahold of me as there is one manager in that day (the same manager handling my service.) They do not call me Saturday.Closed Sunday.On Monday, I call again to inquire as to the status of my vehicle and when I may reasonably be able to pick up my car. Once again I am told that they'll leave a message. Later I am called by the service manage. I am told that the technician is "looking into your condenser right now". I ask if they've look at my left rear wheel and they tell me that "...the technician didn't hear any noise so we haven't looked into it...". I continue the conversation, eventually coming to an agreement that I'll just be coming and getting my car that day as I will be required to drive the next day. I declined additional repairs and parts quotes.All in all, I'm $612 out on labor alone having a company tell me "well I didn't hear anything" and only messing with my AC despite the chance that my car may be unsafe on the road.I will never be returning to this place and the only way I would be satisfied is if all my fees were waived.
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May 2023 by Russel Brock
Very nice buying experience. Nick my salesman made me feel comfortable with the whole purchase from start to finish. The general mgr handled everything in the finance dept. was very transparent made me feel very good about finishing up the deal.Way too go Palestine Toyota.
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April 2023 by Shatina Page
My experience at Toyota of Palestine was amazing. The salesman met all of my needs and more. He was very helpful in finding me the right vehicle to fit my busy and complex lifestyle that was well within my budget. Thank you again for this unforgettable experience.
