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October 2023 by Amanda Price
Katie Trimble is funny and personable. She is a wonderful salesperson and I highly recommend her and Palestine Toyota! We walked out of there the happy owners of a really nice vehicle.
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May 2023 by Perry I.
Service department related.I put my car in at 9AM on a friday.I stated there was a screeching in the back left wheel. Possible brake pad or wheel bearing issue. I also stated I had an Cool AC line issue. Possible blown hose.At 3PM Friday, they called me to ask permission to remove the bumper so they could have access to the AC condenser. I say yes. I ask if they've looked at the back wheel. They say no, BUT the technician is quoting me for new pads and rotors in both front wheels.On Saturday, I call the front desk for an update on my service and get told they'll leave a message for the service department who will get ahold of me as there is one manager in that day (the same manager handling my service.) They do not call me Saturday.Closed Sunday.On Monday, I call again to inquire as to the status of my vehicle and when I may reasonably be able to pick up my car. Once again I am told that they'll leave a message. Later I am called by the service manage. I am told that the technician is "looking into your condenser right now". I ask if they've look at my left rear wheel and they tell me that "...the technician didn't hear any noise so we haven't looked into it...". I continue the conversation, eventually coming to an agreement that I'll just be coming and getting my car that day as I will be required to drive the next day. I declined additional repairs and parts quotes.All in all, I'm $612 out on labor alone having a company tell me "well I didn't hear anything" and only messing with my AC despite the chance that my car may be unsafe on the road.I will never be returning to this place and the only way I would be satisfied is if all my fees were waived.
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April 2022 by Harry P.
My 2011 Tacoma has not had any wrench put on it except Toyota. I didn't buy it here but they seemed to be nice and efficient at first. I've had oil changes front wheel bearings tire rotation and general maintenance done here since 2015. I only have 56,000 miles on it so I don't drive it much. I had my battery replaced at Palestine Toyota in 2016. Today it went out again only I changed it myself. When I opened the hood to see what tools I would need I noticed the battery hold down was loose. To my surprise it wasn't even bolted down. It had been set on battery to look bolted down. When I installed my new battery, the hold down wasn't even the correct one. Mine had been removed and replaced with a fake. I have trusted Toyota in Palestine for years and this was the thanks for doing business? My last oil change took almost 4 hours. Now I know why. I wondered why my tripometer had both been erased and my dash camera unplugged. It was obviously driven somewhere without my knowledge. My new tundra will probably come from someplace else now. All trust is gone from here. Am I angry? You bet.
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April 2022 by Reagan B.
Palestine Toyota service department really knows how to treat a person! Rick in service is awesome! I will always go here! They are treat you right, they are fair and very friendly! They also know their business! They will also come to your business and pick up your vehicle if you need them to and take care of the service and return in in time for when you get off! This is an awesome place and I am glad they are in Palestine and I am glad I am able to visit and give them my business!
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March 2022 by Billy C.
This place saved my life. My a car broke down outside city limits, on a Saturday while driving to Dallas. I didn't know the area that well. Toyota Palestine was open for a few more minutes so they let me stop by to check codes on my car. Afterwards, they got me with an oil change and allowed me to keep some pets I was traveling with in their office while they worked on my car. They explained the issue and were very friendly in the process even though it was end of day. They really went out of their way to help me considering I didn't have a Toyota and they were about to close for the weekend!Would high recommend, amazing customer service.
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May 2021 by Georgia T.
Nick was absolutely amazing during my car buying experience! Would recommend him to anyone looking for a new car. Will definitely be back to him for future purchases!!
