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February 2024 by Maribel Cantu
I will never do business at this location again. I was there Saturday, and their electricity had just returned. I paid for my purchase with my debit card. The screen said, "Thank You". The lady proceeded to tell me that it did not go through. The little girl at the counter offered to pay the $15.64 out of her pocket if it did not go through. I did not want her to have to do that so I paid with my credit card and it went through. I asked if it did go through would it be refunded. She said yes. She never told me that I would have to drive back to Palestine to get the refund. I live 45 minutes from the store and do not feel that I should have to drive back to the store which will be an hour and a half just to get $15.64 credit back. I offered to give her my debit card information so she could credit it back. She was adamant that I needed to go back to the store to get a refund. She was very rude and did not offer any other solution. She also said "well the clerk offered to pay the money for you if it did not go through and you refused. You chose to use your credit card. Her name was Jennifer. I will never do business with this store again.
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May 2023 by K Smith
Very clean restrooms and store. Got a cheeseburger fresh off the grill, fries and a drink. Cheeseburger was stacked with fixing and fries perfectly cooked and Hot. I was shocked at how good it was, and the price was excellent. Considering my meal at a brew pub in Tyler, this was excellent. Never know do you?
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February 2023 by Darrel B.
This little deli inside the Gateway travel stop has the best cheeseburger I've had in alot of years!I had heard from a friend that they were told this was the best burger in town. My wife and I decided to go try it and was shocked at just how great this burger is. The burger was also huge, half pound patty and large toasted bun. My wife and I could have easily have split this burger.The fries are also great. They are very crisp on the outside and tender on the inside. Great flavor too! They offer fries, curly fries or wedges. The burger is $7.49 and .50 for cheese. The best value is to get the basket with fries and a drink. Two cheeseburger baskets with drinks and fries was $22 but worth every cent.
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November 2022 by David h live
Charged me 75 cents for a cup of ice in my own cup... lost a customer. 35 cents max or like everyone else it's free in your own cup.
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September 2022 by Thomas Tatum
Love going there everyone there are very awesome
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August 2022 by Billie Lackey-Turknett
Clean place. Well stocked
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September 2021 by Cesar Ornelas
Serena, who was working at 12:30 AM on Tuesday September 7th decided she wanted to talk to her man instead of checking me out. I was told by her to go seek out another employee who was making food to pay for my drinks and gas.I'm sorry, but if you're on the clock and you're intentionally telling customers to find someone else to check you out so you can talk to your man, go home. Clock out and stop wasting people's time.P.S. He ain't the one, sis.
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September 2021 by Mike Oteyza
It's good.
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August 2021 by Natalie R.
The store is always clean and well stocked. The clerks are friendly and super helpful. There's a guy in the car wash that is always very very nice I can't remember what he told me his name was....maybe Kyle??? Anyway love stopping here and it really is the best place to stop in for anything if you're traveling.
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June 2021 by Janet Johnson
Stopped in to grab a some drinks. Restroom was covered in toilet paper in the stalls. Well they may have been short staffed so understandable, seen a hat liked it the tag that was the original said $19.99 when it rang up its was $27. So I looked at the tag seen it said $19.99 as did the cashier. I went and grabbed another that said $19.99 same thing. $27.99. I asked if there was someone to fix the price he said I can take it off and you can talk to a manager tomorrow. He probably does NOT like his job. Nonetheless I'm not sure why he was more flustered than I;
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February 2021 by Tony M.
If you are a trucker this place will try to charge you for parking in their lot. Despite not having any visible signage. They are located right across the street from a Walmart distribution center so I think they know they can take advantage. And if you park there anyways they will come knocking at the door.
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December 2020 by Josh
Awesome station. Clean and big. Drive through car wash. Shell rewards accepted.
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March 2020 by TheBatman777
Awesome station. Clean and big. Drive through car wash. Shell rewards accepted.
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February 2020 by Andrew E.
Okay. I'm not much of a "get food from a gas station" kinda guy, but I had a bad headache while driving home from Longview and this is a good gas station between Longview and Buffalo, so I decided to bite the hook and try it out. Boy am I glad I did. I got their barbecue sandwich. Holy smokes. A pretty decent sized sandwich for $4.29, and as soon as I bit into it, it felt like it was going to melt in my mouth. It was heavenly. The bathrooms as always were spotless, and the lady who tendered my order seemed to not be having a great day, but still attempted her best of smiling, and interacting with me. Give that girl a raise, seriously, because she understands customer service. Even when crap was probably hitting the fan, she still showed she cared about trying to be polite, cheerful, etc. even when she didn't feel like it. Thats awesome. Would definitely recommend this place for bathrooms or food. Without a doubt
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December 2019 by Angela Brower
Tiffany needs a new job out of customer service!!I gave this place 3 stars because its clean and organized. We stop here often on our way to Shreveport.its brightly lit, clean and organized. The staff however doesn't match. We stopped in Friday night about Midnight staff was nice. Return trip today was total opposite. We paid for $50 worth of gas we pumped $0.62 pump shut off. We alert the woman inside , Tiffany of the problem. She said the pump is working. Refunds our money resets the pump. Try again. Pump again shuts off at $0.62. Again refunds our money move to a different pump get our gas. Go in for a final receipt person pumping at the faulty pump now goes in to report that their pump shut off after pumping $0.62. Same thing she tells the person the pump is working. This trip to the gas station took 45 minutes, she was rude, and told us and the other person it was us not the pump. All 3 trips inside she was rolling her eyes, huffing and puffing because she had to reset the pump multiple times. She kept saying to anyone who would listen There was nothing wrong with the pump. Really???
