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October 2023 by Kierstynn Cardwell
Estefany was extremely helpful and super nice. She went above and beyond to help us and even gave our baby a little piggy bank. One of the best banking experiences I've ever had!
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August 2023 by cristina sandifer
We have banked with Southside for many years. We bank with other banks as well. But My husband has used this bank approximately 25 years, never wanting to leave. But my most enjoyable time with Southside Bank is when our teenagers opened accounts there a few years ago. They began working their respective jobs and the staff inside their newest Palestine location on the loop are fantastic with customer care, today we went inside because I believe all teens should be taught by example on how to properly navigate financial decisions of any kind. And so did Ms. Yessi Dragustinovis the AVP Branch Manager. She took her time and helped explain banking services to my 17 year old son, and helped him get the services he needed today. He felt comfortable and more sure of himself with his summers earnings. We sincerely appreciate this level of professionalism.God Bless Yall,Mrs. Sandifer
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August 2023 by Marie Eddielene Norberto
Southside bank, Palestine has the most awesome staff. 5star service- both by phone and in person. Special mention to their staff Estefany who always wear a friendly smile and always ready to help.
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August 2023 by Dianna Kilgore
Absolutely LOVE the gals and guys at this branch! ALWAYS ready to help with whatever I need, ALWAYS so friendly and seem to truly appreciate me as a customer….The assistant branch manager, DaAnn, along with others, always greet me by name and it makes me happy doing business with a bank where customer service is STILL a thing!!!If it were up to me……..I’d happily and willingly give them all a PAY RAISE! ???? just sayin’!
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August 2023 by alexis M
I recently started my account here, I already love it. Estefany, she greeted me immediately and helped me with everything to start my new account. The best customer service I’ve had from any bank I been to before.
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August 2023 by Caleb Ellison
I do not have an account with Southside Bank, however, I did a loan closing with them recently. DaAnn and the entire staff were super helpful and made the process extremely easy. I am now considering switching banks because of this very positive experience. Southside Bank in Palestine is first class!
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August 2023 by EVFD 4828
The Palestine team goes above and beyond for their customers! I actually brought my business to this bank from another local bank because of how impressed I was with them. I tell everybody about how great they are! Keep up the great work!
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August 2023 by Dale Linebaugh
Estefany has been a great help when others would not. She went above and beyond to make sure my experience was pleasant. I always try to use her when I visit the palestine branch. She makes banking easy!
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August 2023 by Carla Henigan
Taking care of business with DaAnn this past week at the bank was a pleasurable experience. DaAnn along with everyone else in this branch who I interacted with were helpful, respectful, and friendly. My needs were quickly and efficiently resolved.
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August 2023 by Yuliza Castro
Estefany Monterroso helped me today with opening a new accounts, asked questions and answered them truthfully and factually. She was kind, helpful and informative. I am forever grateful for her service.
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August 2023 by Shaq Sargent
I open my first account at southside and I was very pleased with the service I received. Estefany was really helpful and answered all my questions, she walked me trough the process on how to get a loan
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July 2023 by Yanneth Turrubiartes
I recently had the pleasure of interacting with Estefany, and I must say that my experience was exceptional. Estefany's professionalism, attentiveness, and friendly demeanor made my visit to the bank a truly positive one.From the moment I approached the counter, Estefany greeted me with a warm smile and made me feel welcomed. She patiently listened to my banking needs and took the time to address all of my questions and concerns. Her knowledge and expertise were evident as she provided clear explanations and guidance throughout the process.One aspect that truly impressed me about Estefany was her attention to detail. She meticulously reviewed all the documents and transactions, ensuring accuracy and minimizing any potential errors. Her thoroughness gave me confidence that my banking matters were in capable hands.Furthermore, Estefany's ability to maintain a calm and composed demeanor, even during busy periods, was commendable. Despite the demands of her role, she never made me feel rushed or unimportant. Her ability to multitask efficiently without compromising the quality of her service was truly remarkable.Estefany's exceptional customer service skills were consistently evident in her interactions with other customers as well. She treated everyone with respect, patience, and genuine care, creating a welcoming and inclusive atmosphere for all. It was evident that she genuinely enjoys her role and takes pride in providing exceptional service.Thank you, Estefany, for making my visit to South Side Bank a memorable and pleasant one. Your commitment to excellence and exceptional customer service is truly appreciated!
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June 2023 by Amanda Matt
I'm in there everyday for work and these people are the sweetest, kindest, most professional!Always helpful, Quick and precise.
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June 2023 by Cesar Acevedo
They are amazing people. As soon I walked, they had my balance.I feel always welcome.
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June 2023 by Jenn Jenn
Great customer service They are always here with a smile.
