-
March 2024 by Jonathan Taylor
Horrible service driver in Jewett areaDriver thinks honking for people to come to him is the process of delivery .
-
February 2024 by Texanna Morse
They held the item and allowed me to pick it up early because there was a problem with the address and I live out of town. Great employees too.
-
December 2023 by Blas Perez
They couldn’t deliver to my address saying it was wrong. Called twice to confirm the address was right, they assured it would be delivered & now they’re returning to sender. Seeing most people lose packages here or have issues getting packages delivered. It sucks that most online companies just use UPS and we don’t get to choose a preference.stay away from UPS in Palestine
-
November 2023 by Marshall Lackey
This place is a joke, from the stupid pick up hours to the inability to make package drops. I wish this place would just shut down
-
August 2023 by zachary washington
This is the 2nd time that UPS has either lost or misplaced my medication from the VA. They even acted like it was not a big deal. But it was a big deal, it was my cancer medication. I am beyond disgusted.
-
July 2023 by Jim
Major issues with this place. 2 months in a row they have messed up my delivery of my medication from the VA. May they lost the package and june I'm still waiting on. The driver pulls up then burns off without giving me time to get to my property gate. Wish I had a choice not to use them at all
-
June 2023 by James Hudson
Major issues with this place. 2 months in a row they have messed up my delivery of my medication from the VA. May they lost the package and june I'm still waiting on. The driver pulls up then burns off without giving me time to get to my property gate. Wish I had a choice not to use them at all
-
February 2023 by ashlyn washington
I was expecting a delivery on the 8th and then the status changed to the 10th. Now it's saying the 15th I know there can be delays sometimes but when I tracked my package it said out for delivery and will arrive by 8 pm on the 10th. Now it's back at the warehouse this is not the first time I've had this issue. My package wasout for delivery all day and still never made it
-
February 2023 by David Sandoval
Very friendly people here every visit has been great for us. Only thing is you go with a qr code maybe later
-
January 2023 by Emmily Palmer
The girls at the UPS desk are always in a good mood and super helpful, even if you’re a total pain in the butt? thank you for being awesome at your job Brooke!!
-
January 2023 by John “Rocco” Thatch
The store here in Palestine on Industrial Blvd is the worst business I've ever tried to deal with. They won't answer their telephone, deliver packages to the wrong address, lie, and are consistently days late delivering. I'm switching to FedEx. I gave them one star only because there is no zero star.
-
November 2022 by Crystalynn Sustaita
The drivers are horrible and lie. Customer service lies. Why is this location open if the people working apparently do not appreciate their jobs and paychecks? You have one job delivering packages if it needs a signature KNOCK on the door!! Don’t show up early and stick a note on the door and leave! Then when calling customer service 15 minutes later “oh the driver is in Fairfield already”, we can have him come by after 7. Umm okay I will wait….good thing I didn’t hold my breath, I’d be dead because it’s Saturday and still nothing. Useless humans
-
November 2022 by David Lamphere
They don’t know how to use a map so won’t even try to deliver a package that they were paid to deliver instead they want the customer to come get it don’t count on a call back either even a supervisor will flat lie to you
-
August 2022 by BJ B
Palestine UPS service is terrible. Has to be a management issue or something. Packages are listed as out for delivery then simply go missing, packages are miss sorted and never found. It's been a continual issues for over 5 years and seems to only get worst. Example had Package out for delivery yesterday, delivery time was to have been 3:45pm at latest. Then change to 7:00pm, the 9n 8/13, it's lost sorting error and no scheduled delivery date. Packages go down some deep dark hole and are never found or received. Then you have delivery drivers that dump your Packages off on the side of your FM road outside your gate, not taking time to place on your porch in a safe location. Gates open, they can't drive in driveway or walk 30 feet to the front porch to leave your Packages. Worst UPS service ever. I managed high volume mail room at corporations so I can clearly state terrible service.
-
August 2022 by Nice Guy!
Unable to use the little square return codes that Amazon emails for returns. Come on! Get with the program, this isn't the 1980s anymore!
