Verizon's store in Palestine is known for its exceptional customer service and knowledgeable staff. Many customers have reported positive experiences, praising the employees for their friendliness and eagerness to help. One customer highlighted a staff member who quickly identified and resolved an ongoing issue that had baffled multiple representatives from other locations. Another customer expressed gratitude for the support received while setting up a business account, noting that the staff went above and beyond, even staying after hours to ensure the service was restored promptly. Austin, one of the salespeople, received particular commendation for his outstanding service, solving problems efficiently and ensuring a smooth experience for customers. Overall, the store is recognized for its commitment to customer satisfaction, making it a reliable choice for mobile, 5G home internet, or business needs. Customers can also enjoy the convenience of online orders with options for in-store pickup or delivery.
Great customer service....no wait time, knowledgeable about plan and went the extra mile to help update and replace parent's phone. Alex was very helpful and we left there with a new phone at the best price with everything changed over from the old "never updated or backed up" phone. Very satisfied!!!
February 2024
This store is the worst Verizon store the employee never wants to help you. If you have a package that's supposed to go back to Verizon and the instructions tells you to take to the store they will turn you away and refuse to take it then you are left with wasting more gas to have to take it to the UPS drop off.
