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February 2024 by Kimberly Devine
I was seriously thinking about discontinuing after my contract expired because I have had such a difficult time with Verizon up until this point. I went to the Verizon store in Palestine for the first time a few weeks ago and the gentleman there was so knowledgeable and so kind that I will definitely keep my Verizon service. He was able to identify (immediately) a problem that’s been going on throughout the duration of my contract that I’ve spoken to at least eight other Verizon employees state wide about. Thank you very much, sir I don’t remember your name but I really appreciate you!
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February 2024 by Jeremy Brown
This store is the worst Verizon store the employee never wants to help you. If you have a package that's supposed to go back to Verizon and the instructions tells you to take to the store they will turn you away and refuse to take it then you are left with wasting more gas to have to take it to the UPS drop off.
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September 2023 by Robert Gourlay
No phone# listed to contact store directly.
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September 2023 by simmone
Great customer service!
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August 2023 by Hal Ham
They make it so hard to pay your business bill!
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July 2023 by Kat Jones
From 3 stars to 0. This company has continually increased their prices, while removing certain features. They double dip on taxes county & city etc. Customer service is at an all time low. They are not competitive in pricing. You'll be better off going with a different cellphone company, for a cheaper price & unlimited everything. You will pay double the price using Verizon for unlimited anything & its not truly unlimited. The only decent thing I can say about Verizon is they own most of the cell towers so you can get service almost anywhere. <<< keyword "ALMOST". They you're paying for 5G when in the town we live in only has 4G. I only pick up 5G if I'm in the city. So they are robbing us as customer & then tell you, you gotta have 5G with the plan you have. I'm sure Verizon owes me some money from this, paying for 5G but only receiving 4G.
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May 2023 by Modern Chaos Designs
Thank you Sal for all of your help this morning! He's super awesome, friendly and eager to help me with a situation I was having that had nothing to do with their store! Customer Service At It's Finest ? ? ? ? ?
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May 2023 by james Hall
This has got to be the most useless store I've ever seen I have been in the store 3 times the three different issues they could not help me any of the three time I always had to deal with customer service phone call which takes hours. I would say Verizon is the worst cell phone company to deal with but they're all just equally bad.
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May 2023 by Scott Williamson
Great visit, I had loads of questions all answered directly. Lots of helpGlad to recommend
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February 2023 by Rhonda Prater Alexander
Not my phone service but it us my daughter and her family. They have no complaints.
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February 2023 by charles wierema
Good store. Very helpful
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December 2022 by Isaac Hackett III
Fast helpful and experienced customer service great inventory selection. Great phone service
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December 2022 by David Reeves
This place is the worst. If you need anything more than buying a phone and best of luck accomplishing that then this is not the place to go. They may have one employee among the lot that doesn't immediately say sorry we can't help you. Anything technical or beyond the abilities of a small child and they are immediately stumped. Most of them don't even care to try. Lazy and rude.
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October 2022 by Gabriella Barrett
I went in today to see about a phone and Eric the sales rep was so helpful and patient I'll go back Wed or thurs!!
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September 2022 by Ashley T.
I can NOT say enough about this store! When I tell you they went above and beyond .. they did ! Steven, Austin and Blane (everyone) was truly amazing ! If I could give 10 stars I would. We have been trying to get our business account started that took us 14 days to get done. They stayed after hours last night when they cut off our phone service off. They was working on it this morning before the doors open. This store cares, so after 14 days we are finally members of Verizon. Woop Woop they are a true blessing !!!!