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November 2023 by Melody Henderson
Fantastic service department. Kind, caring, knowledgeable. Will definitely return if needed.
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October 2023 by Charles Romero
I recently purchased a vehicle from Parkway Ford, Pampa TX in August. I purchased a Ford Explorer ST for a hell of a deal. The customer service was excellent, all communication was effective and clearly communicated by the sales rep. Brian Burkhalter as he was able to work with me and my bank from out of state. At the time when I just purchased the vehicle, Ford Dealerships issued a stop sale on selected Ford Explorers due to a safely recall on the backup cameras. The dealership informed me that they could not release the vehicle to me until there was a permanent fix for the backup camera recall. From late August to early October, Brian would keep me updated weekly with any information or updated news on the completion of the safety recall. The issue was fixed early October, and I was finally scheduled to pick up the new vehicle on October 13th. On October 9th I receive a call from Ryan Furstenfeld, he informed me he recently became the new GM for the Dealership, followed by he had some bad news to bring to me. He informed me that the vehicle I purchased was not able to be picked up, for it had an insurance claim pending on it due to Hail Damage. I couldn’t believe what I was hearing, nor could I keep calm. Out of frustration and stress, I yelled at Ryan Furstenfeld over the phone and Blamed the whole dealership and the previous G.M. as to why this was not communicated earlier. Respectfully Ryan communicated everything that happened, and listened to my frustrations. At the end of our Conversation he gave his word to make everything right. Immediately Ryan started looking for the exactly color, make and model I had originally purchased to make everything right. Within a day or two Ryan was able to find the exact same vehicle within the state of TX, he rushed to get it transported and delivered to the dealership in order to keep my original pick up date of the 13th. Ryan worked directly with my bank to update the vin and communicate what happened with the previous deal. Ryan honored the previous purchase amount and sold the new vehicle for that. On October 13th I picked up the vehicle, the delivery was late but the dealership stayed open after hours and ensured the vehicle came in and I was to take possession of the car. I know the dealership could have handled my situation differently, and paid off my original vehicle and sent me off but I would like to thank Ryan and Brian for going above and beyond and truly making the situation right, For honoring their word and at the end of the day putting the customer first. Their actions are what most dealerships should strive to be like. If you are looking for a great deals and trustworthy people I highly recommend reaching out to Ryan Furstenfeld and Brian Burkhalter at Parkway Ford in Pampa, TX.
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October 2023 by Jason Gonzales
Brady and Ryan the goats all I did was call said I wanted a truck and that was it I got one!! Much appreciated! Best salesman’s in pampa
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July 2023 by Dianna Tidwell
Had my windows tinted. The sweet girl was so courteous. I forgot to put me walker back in the car and she personally brought it to my home. Love my windows she did a fabulous job
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July 2023 by Angelia Curtis
Finance manager got upset when we denied their $10,000 too low offer on our trade-in and sent back an ugly letter with the salesman demanding that if we wanted them to pay MSRP for our trade-in that we should pay MSRP on a hail-damaged already previously discounted truck. Very immature and put his brand new salesman in a very awkward situation. I guess that’s why they have such a high employee turnover rate and a lot full of unsold vehicles that they are trying to mark down insanely just to get rid of them.
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July 2023 by Ben Howell
Terrible company to work with. Have you submit a credit app through the website then change numbers - ask you to pay for new tires and oil pan (truck won’t run without it) on top of the price agreed to. Then you agree to numbers again and they sell the truck before you can sign the documents. Beware before letting them run your credit.
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July 2023 by bob saget
Was told truck was available showed up test drove told salesman I wanted it walked into dealership and was told it was sold to someone who hadn't even driven it yet who showed up after me.
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June 2023 by Kelly Gambrell
Friendly staff, well... it's been 9 months since I purchased a 2020 Jeep Compass. The new owners will not honor the lifetime oil changes, I am already having to put tires as the ones on it are bald already, and no, I do not do burnouts... its front wheel drive... and new wiper blades on this car.I will not be purchasing another vehicle from this company - and will not purchase another Compass period. Definitely a downgrade from my Renegade Trailhawk.
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May 2023 by T M.
For the love of God, get some new furniture. The couch and chairs are beyond disgusting. On the flip side the customer service in the service department is excellent. The furniture in the showroom is putrid and filthy.
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April 2023 by Cesco M
Bought a new Mustang GT from this dealership. The salesman was a very kind man called Juan Morales. He was super attentive with me even after closing hours! Made the purchasing experience easy even though I bought it from Florida! He made sure to send me constant pictures of my car to assure it was safe while I waited for a transport truck. Wouldn’t go with anyone else in the COUNTRY if I had to buy another Ford. Thank you so much Juan!!
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April 2023 by Google user
Bought a new Mustang GT from this dealership. The salesman was a very kind man called Juan Morales. He was super attentive with me even after closing hours! Made the purchasing experience easy even though I bought it from Florida! He made sure to send me constant pictures of my car to assure it was safe while I waited for a transport truck. Wouldn’t go with anyone else in the COUNTRY if I had to buy another Ford. Thank you so much Juan!!
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March 2023 by Vanessa Houston
Purchased a Jeep Cherokee from here. It was the most seamless process. I worked with Juan M. Told him exactly what I was looking for, my needs, the amount I was most comfortable with and he delivered. He did not try to upsell me or try to convince me into something I did not want. Everything was done quickly and efficiently! He answered all of my questions and did not get annoyed with me. He goes above and beyond. Understands customer service. highly recommend. Ask for Juan when you go!
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March 2023 by Justin Adams
My family had to sell our moms car after she passed away. Working with Daniel was extremely easy. It ended up being a lot less stressful than we originally thought it would be. Thank you for helping us.
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March 2023 by JUSTIN HOUSTON
I bought a new Ford Explorer from Juan M. And couldn’t be happier with my car but mostly how I was treated by Juan and the staff. Will recommend Juan to anyone looking for new or used.
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February 2023 by Tom Williams
Steve was extremely rude after screwing up our paperwork. We returned the car he kept it for 2 months after telling us he would send it back. When we went to get the car to return it to bank he was belligerent with my wife to point a third party came to check on her. Ramon was very professional nothing bad to say about him. Talk to Gm never got a call back to see what the repercussion for his actions. On top of everything to bank told us that the car has been driven around and ask why it was being driven around and not returned.
