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March 2024 by Joseph Wilson
Building there, no help to public
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February 2024 by Emmanuel Penaranda
That big old woman who works there at customer service told me that my package may not reach the destination , Because it’s heavy and then she told me you can take it to USPS if you want , I don’t know why she still works there at UPS facility customer service, she doesn’t know how to deal with customers
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January 2024 by Tonya Burch
Never once do I get a delivery on time although it says out for delivery it takes 2 to 3 days to get my package! This UPS store is also rude and discourteous! Customer service skills lack hard in this whole facility!!!
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January 2024 by Jason Forrest
Nearly every package that goes thru the Pampa facility is misdelivered or delivered days after it has already been marked as delivered. I've also have gotten packages delivered to my place that are labeled for totally different streets and house numbers that I have taken to the correct address my self or given back to the delivery driver. Automated customer support is zero help, only thing you'll get out it is "that package has been delivered". I'm sure that it has been but where? Not at the correct address that's for sure...
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December 2023 by Parker White
Wow, idk what to say. We had an issue with the Amazon drop box in Canadian, so I called the UPS store in Pampa and Denise gave me the phone number of the driver, Cody, who was more than happy to meet me to deliver the packages after delivery to the Amazon drop box failed.
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December 2023 by Margarete Corbin
The driver who comes to Higgins and Canadian just picks any random house and drops off packages. I've tried to call multiple times with no help. Luckily, my neighbors are honest people, and we take each other our packages. This is unacceptable service. If you call I can't get through to a human. My house is clearly numbered in 2 places and the driver doesn't care.
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May 2023 by Carlene Gaines
The representative doesn't speak good English. And was literally dumb. I didn't say these things ever. Till now. It is a total joke when all you want to do is pick up a perishable package.
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May 2023 by Panda Bird
Lady at the coustomer service desk is rude and seems like she doesn't want her job or to do her job. She made me really wish that there was an option to never use ups again for delivering packages
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February 2023 by Johnny Cook
Driver said they tried to deliver my pkg after 5:30 1/27/2023. I was home And my ring camera picked up nothing. Online originally said deliver scheduled 11:30 a.m. to 3 p.m. I believe. They've always just left on porch...why not now??
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February 2023 by Hunter Beaudin
Went on ups web link and changed the package to pick up, package was continuously attempted delivery, and now is being returned to sender. Not impressed, I want my money back that I was charged for having them hold the package
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October 2022 by Rodney Allred
Kind friendly staff.Very knowledgeable.Nice Work !!Thanks ?
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September 2022 by Colleen Hutchison
They say that they attempted delivery when you know they have not cause you are watching them drive off
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July 2022 by Betty Bradley
The customer service was superior. Nice, friendly and helpful.
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June 2022 by Shelley Ross
The lady at the counter was nice. And she is the one who told me the plane could not fly due to weather. I had to go in the office after 3:30 to get that information. We tried to call first but when we called what we thought was out local office, our call was redirected to someone across the world who was not helpful and very rude, beyond rude. And obviously did not have the information or skills to offer a professional solution . UPS has lost my business, I can understand that weather was an issue for their next day air delivery, but what I will not excuse was their horrible customer service and no updates what so ever after the delivery was not made on the day it was paid for to arrive. Their tracking system kept saying delivery scheduled by noon after 6pm. Staying home all day awaiting a very important document , and then staying home until noon the next day is no small thing for some of us.
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May 2022 by John Klause
The store is open 2 hours a day. The person who works there has the worst attitude and has no way to print an email. They definitely need to do some house cleaning at this location.
