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February 2024 by Jacque Nichols
First time in years I went into an AT&T store and came out satisfied. I have had an ongoing issue with my account for the last 7 months. After calling which was no I help. We went to the att store, in Paris Texes, 5 times counting this visit.This time was I went a different reason, but decided to bring it up again. The young man (name unknown but has is a young man,with curly brown hair), fixed my issue in a matter of seconds. The reason I went was also taken care of promptly and professionaly. He knew what he was doing and obviously takes pride in what he does for a living.Customer service second to none!Thank you, Thank you, Thank you!Jacqueline Nichols
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February 2024 by David March
Went to store around 12:30, waited about 15 minutes and decided to come back later. Back around 2 and still busy, wraith 15-20 minutes.More importantly, there needs to be a numbered systems so you're not having to determine who's next!Walk in, take a number, have it linked to a wall monitor that shows the staff who is next.If AT&T really cared about customer service, this system should be installed in every store.
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February 2024 by P
I have been to this store several times. Each time Tyler Gifford has assisted me. Tyler is very professional and helpful. He is an absolute pleasure to work with. I will definitely be back and request Tyler. Thank you Tyler for your excellent customer service!
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February 2024 by Tammy Gammon
My husband and i,I, here had a bunch of questions before switching our plan ,Delt with Tyler Gifford he was wo derful polite and knowledgeable we left very pleased
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January 2024 by Green Skies
I had a pleasant experience here. I left the store with all my issues resolved.
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December 2023 by Leah Bosse
The store manager, Nicole, was very helpful explaining our billing questions. The wait time was minimum and the store is spotless.
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December 2023 by Mrin Tyler
Rep was Not knowledgeable. We were told wrong information and because of this, the trade in price was not correct. I feel like we were swindled out of our hard earned money.
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November 2023 by Sheila Newman
Mr.Randy was so helpful in getting my father in laws phone fixed for him. I really appreciate your kindness with the elderly
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November 2023 by Shannon Rahn
Got in and out very quickly and got exactly what we wanted to purchase. Helpful and knowledgeable employee!
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November 2023 by Emily Perez
Great service from gentleman who brought my phone out to me and transferred my services to my new phone
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September 2023 by Diane Amyx
After a bad experience in the Paris location we went to the Bonham location. Ashley was amazing and so helpful. She greeted every customer that walked in. Thank you Ashley for everything!
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July 2023 by Nettie
Our experience actually deserves a zero star but that's not an option. We were told we would get a good deal when we had 4 lines on one account so thats what we did. We confirmed with the representatives 4 times that we would get the deal that was $160 for 4 lines. Let's just say it was a slap in the face when they sent the first bill! We were lied to and don't appreciate it!
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July 2023 by Angelia Washington
Nicole is absolutely amazing… Very knowledgeable and her customer service was a breath of fresh air!
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July 2023 by Ace The-Gambler
I wasn't important enough to be heard out and so I'm no longer with ATT.
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May 2023 by Tara Phillips
Had a great experience. I believe our girls name was Gina, she was awesome!
