-
February 2024 by Tyler S
I had to stop by this location due to some mechanical issues with my vehicle during a road trip, initially the sales rep Chris was fantastic. There was another, older gentleman working who was also very helpful.After the initial experience, I called the location several days later to get a copy of the receipts for documentation regarding a warranty claim. I spoke with Jason who told me her was the manager, and he was able to locate the receipts, but was completely unwilling to help any other way.After explaining that I live several hours from the location, I asked Jason to email or text the receipts to me, he literally laughed at me and said “no we don’t have an email, and I don’t give out my phone number so you’ll have to come up here.” The complete lack of respect, and kindness was shocking, especially from someone in a leadership position. A little common courtesy goes a long way, but utter disrespect goes much further.It’s sad that the sales reps at this location are as great as they are, which is unfortunately over shadowed by a manager whose attitude and customer service is significantly lacking to say the least. Jason- if you don’t enjoy your job, find another, but don’t take your frustration out on customers or the people around you.
-
February 2024 by Sonia Barbosa
AutoZone is always very exciting love all of the employees they are always very helpful and friendly always so positive and understanding. AutoZone is the place to stop for auto parts. They will always help you out with trying to get the auto parts that you are needing.
-
February 2024 by Vickie Hardy
Sorry service
-
February 2024 by Ginger Malone
Friendly service thank you
-
December 2023 by Ranson Johnson
They sold me a bad battery, but mr.black was quick to make it right
-
December 2023 by Denise Dority
Ordered and received same day
-
December 2023 by Haley H
Outstanding service on Friday night. Could not recommend any higher!
-
October 2023 by Damon Bell
I pulled in today in desperate need of a battery, and as my job is a mobile one, I needed help putting it into my car because I had no tools with me. I was flatly informed that no one would be helping me today! Even though the store was empty and the employees were just standing around. This will be the last time I go to this location, I think everybody would be better off driving to Bonham AutoZone where courtesy is common and help is readily available.
-
October 2023 by Tammy Nugent
I found the bulbs I needed for the camper. My search is over. The very nice man had me fixed up and out the door in less than a minute.?
-
October 2023 by Rita Tennon
It's nothing like it used to be. Now you're getting the wrong information about your vehicle just to end up buying parts that you don't need to buy.Rita Tennon
-
August 2023 by Justin M
Driving through town I had an issue with one of my windshield wipers whistling while driving at highway speeds down the turnpike. I had just bought some new expensive Bosch ones at Autozone in my hometown specifically for this trip. The gentlemen who helped me knew the exact issue I was having as he pointed out his same make/model vehicle he drove that I drove. He quickly exchanged my wipers with a huge smile and we went on our merry way for another 15 hours in the rain.A great location here in Paris.
-
July 2023 by Ronnie Farris
Excellent Place and Great Prices
-
July 2023 by Tytiara Campbell
William at AutoZone on Lamar was amazing and very Helpful. I was told even after I purchased a battery from other companies they still wouldn’t be able to install my battery on my car. . I lost my husband almost 2yrs ago the one who normally would take care of all the cars needs. I went to autozone yesterday and had the battery tested turned out it was bad and I needed a replacement I drive a 2016 Traverse which the battery is located under the car under the mat oh my just how can I replace this thing! I went home sad and feeling undefeated. Called AutoZone back today and was greeted with a pleasant voice of I CAN HELP YOU Bring It In and we will get you fixed up. That was music to my ears and all my anxiety melted away. I went in and purchased the battery and now on the road again he took the old off and placed the new one in. This young man went above and beyond his job and never once told me I’m sorry we Can’t. He is a Great Asset to Your Company and I will continue to come back and also do word of mouth. Thanks so Much William You Are a Amazing Person.
-
May 2023 by Rod Wilson
Very helpful and knowledgeable, only place I'll use for my automotive needs! Thanks you all for being so helpful.
-
May 2023 by Gari Antle
Awesome staff helpful and great personalitys
