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February 2023 by Dondi W.
Paris Ford Lincoln Inc. WARNING !!made an appointment with them 2 weeks ago to replace the windshield in our truck for 8 AM today. Warranty Claim.They took the truck to Tri State at 9 AM.After 3 and 1/2 hours of waiting...Paris Ford refused to give Damon a ride to the glass shop to get his truck. They told him that he had to wait at Paris Ford until the truck was done.Damon had to walk from Paris Ford to Tri State on North Main. He gets to Tri State only to be told that they were scheduled to keep his truck all day....Paris Ford did not communicate with Tri State that Damon needed his truck done early this morning. Tri State took care of the situation promptly. But, to PARIS FORD ....YOU WILL NEVER GET ANY BUSINESS FROM US AGAIN .YOUR CUSTOMER SERVICE SUCKS !!!!
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October 2022 by Brian S.
Just left the dealer and smelled oil.... By time I got home from my service. I lifted the hood. Oil fill cap on laying on ledge below wipers.Oil all over engine bay, air filter not connected.So someone slammed hood and never checked their work. Called and service manager and writer not in office, left message with whom answered phone.The person whom answered asked me to drive back to dealer..... 45 minutes.
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October 2022 by jesse m.
Would definitely recommend you go to another dealer, this dealer don't have any intentions of helping you out getting a vehicle, worst experience I have from all my years buying cars in different places.
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October 2020 by Jason G.
The guys in the service department are great. Ran into a problem on a road trip and pulled in without an appointment. After a short wait they got my vehicle back diagnosed the problem, luckily no repair was necessary, and got us back on the road.