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November 2023 by Patty Mohler
I put my car in for a diagnostic test. When I went to pick it up, the windshield had a HUGE CRACK in it that was NOT there before!! Of course, they denied that it was acquired while my car was there. With MUCH adamancy, they agreed to replace the windshield. Needless to say, I took my car elsewhere to be serviced!!
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November 2023 by dillon wade
They helped us get new tires same week and get them installed. We asked after we dropped off the vehicle to check the alignment as well which was out of the agreed work. They helped us to find better value option that encompassed the alignment check. Despite the added work they were still able to get the vehicle out on time. We didn’t realize they closed for lunch but they still let us pay and pick up the vehicle. The entire time they were professional and had great customer service.Services: Air & cabin filter replacement
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November 2023 by Christen Robinson
I can only say great things about Precision. Brett, Aaron and the owner went above and beyond to help me out. I am so grateful my car was taken care of by them.Trust me I at times was not the nicest as the warranty service I was going through for my repairs kept trying to blamethe shop. When everything came out the shop was not at all in the wrong and again went above and beyond to make sure my car was fixed but not only fixed but safe to drive.Visit these guys for anything car related you will not regret it
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November 2023 by Michael Kukich
Moved to Paris one year ago and immediately purchased a home. Trying to be a good Parisian and spend my money at local businesses. Precision Auto is right down the street from the office, so it was convenient. Made an appointment to have a Camber/Caster alignment bolt kit installed due to Nissan manufacturing their vehicles without them so you can't align the front end to prevent uneven wear of your tires. Service "Adviser" Brett House instantly ask me to fill out an information sheet even though I had provided everything to him the previous day and watched him input the info into their computer. The reason? Like the majority of unscrupulous vehicle repair shops, he DEMANDED they I sign authorization to give them the authority to check under the hood; fill fluids including fuel and then agree to pay them for this unwanted and unsolicited "service". Brett also wrote on the same work order that they were going to align the front end for $89.99 and they would then "decide" if my truck required the camber/caster bolt kit. Typical service "adviser". Unable to follow the customer's request and specific instructions and wanted written authorization to upsell unnecessary repairs and services. Needless to say I declined to permit them anywhere near my truck and left. I'll simply travel back to the Dallas area and use businesses I've already had work satisfactorily completed and trust. I owned an older version of the same truck and had completed the same front end project. I simply wanted to do the same thing to the newer model but Service "Adviser" Brett House decided the paying customer wasn't entitled to what they wanted. Service "Advisor" Brett House had other plans for my truck.
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November 2023 by josh brookshire
Being new to the area I've been searching for a honest, reliable, fast and friendly place to have my car worked on. Today, I no longer have to look for that place. I was amazed how fast, affordable and friendly precision was. I watched Aaron greet every person who came in like he had known them for years. Was upfront with all costs and was hands down one of the best service managers I've ever seen. If you are looking for an affordable honest place to service your car, precision is where you want to go.Service: Vehicle Inspection
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September 2023 by Debra Royal
They were very nice. Got my car done quickly. They were a le to bring me home, so I could leave my car. Fair prices. I'll go back to them.
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September 2023 by Mikalah Childers
I stopped by here on my way to Oklahoma for a day trip after stopping at a gas station and noticed gas with a burning smell coming from my car.Aaron told me he'd check under the hood, try to spot the issue then did a computer read on my check engine codes. He then explained patiently and without treating me like an idiot what each code meant (being a woman I've been treated like an idiot by men mechanics at other places).Another mechanic took my car into the shop to delve a bit more into the issue then explained (also without treating me like an idiot) in depth what exactly what was going on.In the end I decided against a fix since I was 1.5 hrs from home and they wouldn't be able to fix it till Monday. All in all they spent about an hour on my car and didn't charge me anything. These people were FANTASTIC and I wished they'd have a store in DFW cause I'd go to them over my mechanics. Definitely stop here if you're having issues.
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September 2023 by j m
My vehicle broke down on a Friday night outside Paris Texas while on my way back to Dallas. AAA told me Precision Automotive was their recommended repair shop in town so I had it towed there. Saturday morning I explained my predicament and they quickly found a part, repaired my truck and had me on my way home by lunch time. They even picked me up at the hotel where I was staying to get me back to the shop. They were extremely empathetic, very courteous and the repair was great. I could not have wished for a faster turnaround. I am keeping their number on my contacts list. Thank you gentlemen for a job well done!Services: Auto water leak repair
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September 2023 by Jennifer Gordon
I've used precision before they do trustworthy work and customer service reps are friendly. However, I was frustrated with lack of communication. My car was in 8 days for work that should've taken 2 tops. I wasn't informed they were waiting on parts. Once the parts were in it still took 5 more days. I had to call multiple times for updates. I live paycheck to paycheck couldn't afford a rental so I was bumming rides to work etc. So I'll say expect quality work and friendly reps but long wait on returning your vehicle.Services: General repairs & maintenance
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September 2023 by Rachelle Nash
Greeted me immediately when I walked into business.Confirmed reason for visit/service.Within minutes my vehicle was taken to service area.Service(s) performed as request with exception of tire rotation- not needed at this time.Given full explanations of service performed with receipt.My vehicle was pulled to the front and I departed after thanked for trusting my vehicle service to them.Services: Tires
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September 2023 by Doc Quinn
Good shop. Great diagnosis and repair at a fair price. I will recommend them to my friends.Thanks Jeremy for leading me over there.Services: General repairs & maintenance
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September 2023 by Linda Easton
This is truely a 5 star business. The staff and owner are very friendly and courteous. They are knowledgeable and demonstrate expert attention to problem at hand. Highly recommend this business. Kept me informed of ever detail through the whole process. Thank you James and Aaron!Service: Air conditioning
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July 2023 by Darrell Collins
They rebuilt the transmission, rear brakes, rear shocks, radiator hoses, and replaced all fluids on my F250. I took my truck there based on a veteran friend’s recommendation. The communication with Aaron was fantastic, even though sometimes the news was frustrating. I have waited to post this review to make sure I had no issues. I have already driven approximately 1500 miles, towed both my trike and 14k fifth wheel and the old truck preformed flawlessly. We had several issues because I live in Oklahoma where DEF and EGR can be deleted. With the newly rebuilt transmission and PCM in the motor could not communicate correctly. They towed the truck to Oklahoma twice so the shop that did my delete could reflash the motor and transmission with out an extra charge. They made sure the truck was flawless before I picked it up. At first I was frustrated at how long it took, but I am thankful they were so thorough because the truck is running great. I have over 200k on this truck and she runs better now than when I first bought it. With truck prices so high, I did not want to pay 80k or more for another truck. I highly recommend this repair facility. They may be a little high, but they get the job done!Services: Transmission
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July 2023 by Rolando Rodriguez
After talking to Brett, I left my car for them to do a diagnostic and see what was wrong with it. A couple of days later Brett called with a list of things.Brett has been very professional, amicable and understanding all the time. I ended up taking the car because it is too old to spend that much money repairing it.Also, at the end Brett gave me a report —with pictures!— Of all the things that were wrong. I live 50 miles from this shop and I still will take my next car there.Services: Air & cabin filter replacement
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May 2023 by Roxanne Nichols
They repaired a older car for me while my other one was in a body shop and at first I thought they were a little pricey, BUT in the end, the care that I received was beyond other shops I have been to in the past, they truly care about your safety and do not do anything without your permission, and I appreciate that. I will take my vehicles back to them in the future. Thank you Larry and all of the other guys that helped me.
