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December 2025 by Gary Blankenship
Friendly and accommodating.
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October 2025 by Cynthia marshall
The lady at the front desk was very helpful. Thank you so much now for everyone else that worked there. No one spoke to you when you were sitting in the lobby. They just walked right on by, but they will speak to the Caucasian people who came in the building, I waited to talk to Mr. Bruce. He never came out.
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September 2025 by Rich
Great place to rent a handicap van. Staff was friendly, van was ready on time clean.
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September 2025 by diane hudson
Very pleasant experience, Jeff very knowledgeable and very professional. Second car we have bought there and we are very satisfied
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August 2025 by Charlayne Elizabeth Denney
United Access and Jeff Mulloy were fantastic. I needed to be able to take my electric wheelchair places and Jeff showed me a less expensive way to get that accomplished--the installation of a wheelchair lift. I have a Toyota Sienna and buying a new, or even used van was going to cost more than my insurance and social security would handle. He set things up, got the new lift, and it was installed in a few hours. Ease of use? Wow, yes, five buttons (one is the start switch). Up-down-in-out. Simple, easy.
Not only did they put the lift in, they checked the van's fluids, tires, and even took out the trash. How cool is that! Jeff did the pick up and delivery of the van, showed me how it worked, and made sure I could do it myself.
If you need to transport your electric wheelchair, give Jeff and his folks a call, or go meet him and talk about what you need. He will make sure you get the best solution for you and that it will be within your budget.
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July 2025 by Karen Babineaux
Very easy process to book and return and response time was quick. The van was clean and instructions for wheelchair access was easy to follow.
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March 2025 by Angel Martinez
My mother's rental was very nice and clean on the outside until the rain lol thank you whoever cleaned it and helped my mother for this process.
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March 2025 by DM Martinez
My rental was beyond clean thanks to the Porter Eric and the receptionist who helped was so nice.
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March 2025 by Mimi M
This place is very informative and helpful. They do their best to meet all your needs. Sam knows how to make you feel comfortable. Looking to get some installations for my grandad and Sam is very knowledgeable . Will return soon.
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March 2025 by Kris Maier
I have been going to this same place since 1999, and their original name was Adaptive Driving Access (also not original location). Everybody, there is great. From the ladies at the front desk to the service managers and service technicians to anybody in the offices that you may need to consult. In 26 years, I have never had a bad experience.
They don't try to upsell you on anything that you don't need or talk you into anything that you may not want. Highly recommended for anybody that may need any kind of adaptive devices added onto a vehicle. Or to purchase a vehicle that they sell
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March 2025 by Janet Caballero
went for info on a van for my dad and Sam was very nice and helpful, great service with a smile! Thank you SAM!
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March 2025 by George Redd
United Access Pasadena has always provided excellent service. We’ll always purchase an accessible vehicle from them knowing that they will take great care of us. Jeff Malloy and the entire staff at UA are the best!
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March 2025 by Aj
Thank you Jeff being so patient and a wonderful person to work with. The United Access family made my family and I feel so welcome and everyone was extremely nice and helpful. The facility was clean and extremely accessible. Thank you my Pasadena United Access family 💗
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March 2025 by Donny Gibson
Jeff Mulloy and all the staff help my family enjoy their experience at United Access. Jeff stayed in touch, kept us updated and explained everything. The entire process went smoothly and quickly.
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March 2025 by Adam Lopez
My Cousin recently purchased a van with this company and the vehicle was beyond clean, Thank you to Eric who cleaned the van and the team for all their hard work.
