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August 2025 by Melissa Mitchell
Dr. Penner is the third vet we have seen for our dog’s man parts. As his fur parents we knew there was a problem but had previously been told there was not an issue by two other Banfield locations. I’m glad that we persistently asked each vet because he did have an infection in the end. Instead of pushing off my concerns, as previous vets had done, Dr. Penner asked more in-depth questions and recommended tests that the other vets didn’t even give us the option to run. After a few days on antibiotics we can already see a massive difference in our boy. We didn’t even realize how lethargic he had gotten compared to where he normally was. We still have meds to finish and to go back to make sure the infection is gone but his road to recovery is looking great.
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May 2025 by Margaret Gage
Everyone is so friendly! They treat my babies like their own. We have been going here for about 9 years! Dr Pinner and Laci started on the same day
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March 2025 by A C
Dr. Penner & Dr. McPhee are the absolute best, they have been with me through all kinds of situations with the cats I have and the ones I have rescued. They care deeply about the animals and finding solutions and treatments. I can not recommend them more. They will do everything they can for your pet!
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January 2025 by Jessica Vazquez
My pets always receive the care they need here. Very helpful and caring staff. Dr. K McPhee is great! She did my chihuahuas spay surgery and did a great job. I highly recommend this Banfield Pet Hospital.
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December 2024 by BossE Brown
I am very upset and wish I would have read the reviews before going but it was a holiday weekend and the only thing open. They charged me 300.00 for all this stuff and she only had flees. In which the didn't treat her for. This ridiculous price and she's itching more now than she was at first. I have spent another 100.00 on flees and tick shampoo now. I'm trying to see who I can contact. They don't even review your pet in front of you....so who knows what they are doing behind closed doors. I really don't think they even looked at her. Terrible service!
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November 2024 by Robert Proctor
Good place to take your pet
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August 2024 by Jamie Sparks
Our pets have been going to Banfield for 15+ years. From Damian at the front desk to Dr. McPhee and Dr. Penner, they are amazing! Love all of the staff. Thank you for making our pets feel safe and comfortable and for all of your knowledge and love.
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August 2024 by Rachel Frick Lewis
This is the first time I’ve ever written such a negative review as I usually only write reviews when I’ve had great experiences, but I’m hoping to save other pet owners from the mistake I made. I used their “free” appointment deal to get my new kitten from shelter in to be checked out, mainly to get his rabies shot and some revolution for his incessant itching, which I thought was fleas from the shelter. The only positive thing I can say is that the nurse who helped us was very kind and informative, but the doctor was a joke. They took the kitten in the back with no warning and then wouldn’t bring it back out to us as we waited in a room for almost an hour, which was very stressful for me because there was no reason why I thought they should be keeping my baby kitten back there for so long while I listened to other animals in the back too, howling and crying. By the time the doctor got there after waiting for so long I was a little bit frantic about the fact they had hijacked my pet with no warning and I asked why he was back there for so long. She said, “Oh you want your cat back?” and then disappeared. Those were the only words I got to hear from the “doctor.” She never introduced herself to me, she never gave me any information about my pet. She just disappeared and I never saw her again. The nurse came back, gave me some revelation and told me the cat was positive for roundworm. I was charged what I felt like was an overpriced amount for a stool sample and the medication to deworm. In the meantime, within 2 days of coming home, it was obvious my cat had RINGWORM (fungal - completely separate from the roundworm) and ear mites. I noticed the patches when I brought him to Banfield, but thought it was itching from the fleas, and surely they would’ve done a full examination after taking him in the back away from me and keeping him so long with the other animals in the back. Nope. I’ve had other pets all my life, and I’ve never dealt with such an unprofessional situation at a vet office. They wouldn’t do an examination in front of me, the doctor couldn’t even take the time to speak to me, and they claimed that they had “to work me in” when I made an appointment online; I shouldn’t have been a work in. Maybe that’s why they kept my cat in the back for so long with no word to me, but still that’s no excuse. It’s pretty sketchy that they won’t do an examination in front of you. I ended up having to spend a lot more money to take it to another vet to get all the conditions diagnosed that should have been found in the hour long back room examination at Banfield. The free appointment coupon gimmick really got me in the end. I would advise any pet owner to NOT go here.
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June 2024 by Jillian Tippit
Everytime I come in the staff is helpful and kind, my girl loves going there and they are very thorough.
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June 2024 by Patti Carico
Pretty good. I prefer to stay with pet rather than drop off. This way I can ask questions if need be. The vet techs seem to be pretty awesome.
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May 2024 by Sid Cardona
We love and cherish the team from Banfield. They are always friendly. Explain all they going to do before it's done. Take good care of our furbaby. Keep up the good work folks. And thanks again for y'all services. ❤️❤️
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April 2024 by Ingrid Riffo
Excellent!!!!
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March 2024 by Krystal Gilliam
Friendly staff very knowledgeable, and kind.
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March 2024 by Brandy Sears
Very clean and friendly
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January 2024 by Karlie Armstrong
I went there yesterday with my dog (first time at this location) everything was amazing! The facility was clean everyone was super friendly. John was the vet tech that helped me and he was absolutely amazing he answered all of my questions and you could tell he loves what he does there.
