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February 2024 by Kaneda Shibuya
The place was very chill and nice, building is very easy to find and the staff is super helpful too.Definitely recommend going there.Rooms: Very clean and well designed.Noteworthy details: Staff was nice and helpful.
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February 2024 by M
I loved the time I spent here, I have to mention that front desk was very helpful, nice and professional. The rooms were very well designed and beds were super comfortable(tested both of them?), and the pool was very cool too !. Overall, I loved everything there, if you are looking for hotel I recommend this one !!!Rooms: All I can say is good, great design, comfortable beds and great workspace too.Food & drinks: I didnt rly get much food but I got breakfast which was super delicious and got me all energized ! .Noteworthy details: Staff is super nice and I recommend going there.
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February 2024 by Michael Sanchez Josè
Great service, 10/10. Lots of amenities here. Will be staying here next time!
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January 2024 by karim Oufighou
Staff are overly weird. Everything about this hotel says ??♂️ ??♂️ ??♂️. The people that work the front desk are RUDE. I brought up the issues about wifi and nothing .Breakfast theworst a have seen.
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January 2024 by Jay Laketon
This place is great for me and my kids. Bedsheets all clean, hot water coming through ASAP! Me and my kids enjoyed coming through here and after we woke up from a long day from a road trip we were amazed by the delicious food that was served during breakfast hours. There’s a lot of variety of options like eating eggs, muffin, cereal, waffles, yogurt, etc! We checked out and the Indian lady at the front desk was very kind and helpful to go through our problems and was very understanding!Rooms: The bedsheets are very clean and room was clean.Food & drinks: The shop near front desk is available 24/7 and has many variety choices of snacks. Lots of drinks!
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December 2023 by Israel Munoz
Loved the stay! everyone was really helpful at front desk, Would recommend to stay!
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November 2023 by Derrick Lovings
Staff are overly weird. Everything about this hotel says ??♂️ ??♂️ ??♂️. The people that work the front desk especially the lady with the tattoos. RUDE. The other lady I guess Indian is weird. O so I brought up the issues about hot water and my options was it's hot enough. Go get a room somewhere else. Breakfast what breakfast ? Its creepy getting on the elevator also because of the other door. An the son just stares at you like he wants to eat you. Perfect hotel for a Halloween party ??
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August 2023 by Allan Greif
Located in the heart of the petroleum industrial complex. You can see flare stacks right out of your window. They are also biased against Electric Vehicles and falsely advertise as a Tesla Charging destination. Tesla paid to put the chargers in but they extort a $15 dollar fee from guests to flip the breaker on. Hopefully Tesla stops partnering with best western going forward, there are other hotels in the area I would have stayed at if I would have known.
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August 2023 by omar nieto
This place has the worst customer service! There is a Indian lady that is NOT the manager by the way! Treats customers with rudeness and will argue with you! I have a kids that have autism and this lady made me feel the double the worse and unwelcome,
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July 2023 by Opie Nunez
I don't know what the hotel is like. But when I called the lady that answered did not want to give me the time of day. If they're rude over the phone I doubt it's very great in person.
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July 2023 by Alex
Worst customer service ever the front Indian lady is very rude and literally arguing with me about extra pillows for my pull out sofa bed that had no extra bedding in the room. so I go downstairs for them and ask for two extra pillows/bedding,,, she did not want to give me nothing at first and telling me I can share bedding from the king bed for the sofa bed I said no I want extra bedding/pillow then after arguing with this woman and telling her I’ve stayed here before with two queens I know each bed gets four pillows and she finally hands me bedding and ONE pillow smh this front lady is a wench with no people skills!! also pool is closed two days too I’ll never come to this stupid hotel again!!
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July 2023 by Angela Andrade
Upon checking in the experience was good. I am a frequent customer of best western and have enjoyed my stays until today. Unfortunately today I have experienced ignorance and a blatant disregard of employee responsibility and personal accountability.I requested a new room on the first level to avoid going up and down in the elevator. The hotel was empty and only had a few cars so I figured I’d ask because I didn’t have anything to lose if they said no. To my surprise the were able to accommodate my request. The young lady who helped me was very kind. At one point I left my room key in my moms vehicle who came to visit me at the hotel. But I didn’t update her I had changed my room. In the morning of 4th of July she tried to come to my room and pick up a set of keys I had but realized no one was in the room I was previously in . She came down and let the front desk clerk know she had an active room key and was asking if she could call me because I was still asleep and wasn’t answering her calls *phone was on silent. The front desk clerk was visually upset and was asking my mother what she was doing in the room and why she had a key. And couldn’t separate the her anger from the mistake their employees had made and honest person turning in a room key that was still active. She continued to demand my mom tell her why I had two rooms and was baffled as to why I hadn’t turned my key in. This is a internal mistake. Not the guest. I have no control over the cancellation of the key. She then reverted her attitude towards me and told me I should have turned the key in. Many room keys they get lost or misplaced point blank they should have deactivated the key. But in this case I am being scorned for it. I believe this woman must be retrained on how to treat others even when she is upset. She has made this trip one of my worst. I hope this hotel takes some action. It’s a lovely hotel to allow it to be ran by such ugly attitudes.Noteworthy details: Awful customer service
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July 2023 by Brittany
Worst customer service ever the front Indian lady is very rude and literally arguing with me about extra pillows for my pull out sofa bed that had no extra bedding in the room. so I go downstairs for them and ask for two extra pillows/bedding,,, she did not want to give me nothing at first and telling me I can share bedding from the king bed for the sofa bed I said no I want extra bedding/pillow then after arguing with this woman and telling her I’ve stayed here before with two queens I know each bed gets four pillows and she finally hands me bedding and ONE pillow smh this front lady is a wench with no people skills!! also pool is closed two days too I’ll never come to this stupid hotel again!!
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May 2023 by Justin Nehls
Free breakfast was good. Service was good. Definitely one of the better best westerns I've been toWalkability: Walking distance to fast food like jack in the box and gas stations.
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May 2023 by Alvaro Perez
Place is really nice and clean. Rooms are nice and spacious. Staff is nice and friendly as well.
