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March 2022 by Shanna D. Miller
Thieves. Deliberately delayed putting fuel in the truck I rented so they could charge me a daily rental fee until they got around to doing it themselves. Admittedly, I returned the truck with a quarter tank less than what I was supposed to - this was an oversight on my part. The truck was returned on time, but this person chose to tell me my rental was overdue and he couldn't close out my agreement until he put gas in the truck. He deliberately waited three days. so he could over charge me. Iam more than happy to pay for the fuel and I told him that. Deliberately delaying the closure of my agreement so he could charge more is criminal. Please do not use this business. Clearly customer service is not his priority. His ratings are low so the only opportunity he has to make money is to steal it. Very pathetic.
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November 2019 by Ian Bennett
Thieves. Triple charged for a toll already payed for and when I call customer service they give numbers who have you call the numbers you’ve already called. Having to contact the BBB just to get it handled.
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August 2019 by Gordon Bauman
I reserved a 26 foot moving truck on Friday for pickup on Monday. When I arrived they didn't have the truck available. All they could say was, "I don't know how we could have missed this over the weekend".
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June 2019 by star1701gazer
Truck was ok but noisy. Website listed wrong hours, resulting in extra trips to rental location. Computers weren't working for drop off.
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November 2018 by Auto Sear Bear
Nice lady at customer service.
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March 2018 by Emmanuel Charlote
Nice lady at customer service. The back of the truck is filthy and there's some type of still tacky wet area. CHECK truck prior to exchanging money!!! Dirty old napkins and empty soda cans in cab. There's an old ketchup packet stuck to the bed floor so old the graphics are gone lol don't worry guys I've got it. I thought about calling to let them know but any fool could look in the back/cab of this truck to see how dirty it is. Honestly I just don't think they care. O well, let's just get this move over with. You've been warned if your about to rent.
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December 2017 by Serge Gregoire
I was looking for a moving truck last minute and they were the only ones who could help me. The staff was very helpful and friendly. She seemed overwhelmed but she remained calm and patient. Overall great experience!
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October 2017 by Curtis Hunt
I've rented from this place twice. I should have learned the first time but I didn't. The first time I flew in from Georgia and I needed to make sure I had a truck reserved in advance to drive back to Georgia. When I got there I had a selection of three trucks. The first one had an exhaust leak, second had nails in the tires, and the third option (which I went with) had bald tires. What can I say they had me in a real bind. The second time I told them about my first experience with them and asked them to make sure I would have a reliable truck. Well that truck broke down in Mississippi on my way to Georgia. I had to wait 24 hours before I was back on the road. They did send out some one to move all my furniture from one truck to the other, but they lost my receipt. I called these guys and they refused to look for my receipt. This is a moving expense so I should be able to deduct this from my taxes and get about $300.00 dollars back for my moving expenses. I would give this location a 0 star but this survey will not allow me to do so.
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July 2016 by Karen Aguilar
When I went to pick up reserved truck... They informed me they had no more trucks since the one that they had for me was not turning on. A phone call would have been nice to inform me! I was put under a lot of stress looking for another rental place that was open after 6pm!!!
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January 2016 by Steve Davis
I reserved a 15-passenger van three weeks ago. Now they call me and advise that they will not have the reserved equipment as scheduled. I attempted to use this same location a year ago and my reserved vehicle was an hour late in arriving, which put me and my coworkers behind schedule. Total incompetence!