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February 2024 by Gilbert Morin
I walk in the staff talking bad about customers how sad it was for people put them self in pawning stuff they where talking about this white lady that had just walk out so can you imagine what they talk about us I would never go there again they all look like trash too me
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December 2023 by Manuel Barahona
I have been a client in this store for years until this time. they damaged my ring. and when I went back to make a complaint, the manager stated to disrespecting me, saying that I'm not a men for complaining that my ring its not damaged they always scratch them to tested it, but I told her that was TOO MUCH!!!. Defenetly not a professional she need to go back to training how to deal with costumer services . Whit I'm sorry and that not will be happening again . I would-be happy. Instead of fitting and disrespecting me. Bad experience. It's like I don't have the right to complain..
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December 2023 by Herm 1995
Great customer service, the staff there is very friendly, understanding, and they explain everything very well.Their deals are better than most pawn shops in the area.
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October 2023 by Marcos Perez
Don't waste your time here. Half of the stuff doesn't even work once you buy it. I bought a ps4 controller with insurance and It didn't worked. I went back that same day and they won't give my refund till the NEXT DAY!!!Don't come here and put layaways on this shop. Shop at your Regular stores. At least they'll have products and employees helpful and productive.
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August 2023 by Alexander Rivas
GOOD PEOPLE, GREAT SERVICE ALWAYS
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August 2023 by Trey Boi
Best pawn shop in Pasadena. Customer service is always a 10/10 ? Ask for Marylann✅️
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June 2023 by Noelia Duran
Have you gone to the pawn shop for a long time that good
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April 2023 by Noel Leon
Worst pawn shop in pasadena/Houston PERIOD, I've gone in deferent occasions through out the years and it's the only pawn shop that feels like straight up scammers. DONT RISK GOING dont waste your money, time, and patience with this people. KARINA IN PARTICULAR.
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December 2022 by Alberto Ugarte
I’ve been coming to this location for a few years now. Always greeted once I walk in through the doors. Marelyn had also been so welcoming and helpful, always being able to answer of my question. I always recommend a lot of my friends and family here. Especially for jewelry, Electronics and Firearms. I’ve always had 10/10 experience. I will continue to come here for many years.
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December 2022 by Monica Garza
I highly recommend the Cash America pawn shop on Southmore Ave close to Strawberry Road in Pasadena. The customer service I've received from Karina & her co-workers has been nothing but excellent, I'm greeted with a smile and they're always happy to help. They take the time to explain everything and have always treated me kindly. They've even taken the time out to call and remind me if I have a payment due soon.
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December 2022 by CafeRacer78
Excellent customer service, & fast. Always get well taken cared of and extremely thankful for Karina for being the sweetest person. If i could give more than 5 stars i would! Def will be back
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December 2022 by Mrs. Garcia
Love coming in to seeing all the friendly associates always eager to help from getting loans to great deals. Marelyne is a great manager aswell as her team. Cindy, Cassandra, Yvette and Karina always make sure I get a good deal on all my purchases that’s why this will always be my go to store! Great Job ladies! Highly recommended!
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December 2022 by James Rodriguez
Pretty nice selection of tools and jewelry. Awesome customer service from a employee named Yvette.She was very knowledgeable and put me on the exact tool I was looking for .
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December 2022 by karina morales
Karina & Cassandra have outstanding customer service. They helped me & answered all my questions, love this place 10/10 ⭐️
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December 2022 by Baby D
Great customer service from Karina!! She was very helpful and patient with me.