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June 2024 by Kevin Ibarra
I'm moving to Wells Fargo you guys are the worst I'm never opening a account with y'all ever again can't even over draft quick to steal ur money direct deposit hits late just bad
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April 2024 by Erik Dominguez
Bankers are inattentive are more focused on there phones and personal life then rather doing there jobs. Been sitting here waiting and i see all bankers just passing by and did not even get greeted or nothing. Close this bank down
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April 2024 by Sars101
Signed in at front desk but been here for 30mins also with 2 other people. Either I leave and come back or take a long lunch. Sucks the people here aren't helping I have seen 6 workers at computers with no customer and
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December 2023 by Nasser Maaz
They were very helpfull
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November 2023 by O Dogg
Came to open an account. Banker waits till she's taken All of my information to tell me I don't have everything needed to open the account.
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August 2023 by Nikki Vee
Horrible customer service, rude management, uneducated staff , manager did not want to come out to speak to us when asked for manager.
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August 2023 by Oscar
This bank needs to have a local direct contact number. Calling an 1-800 outside service number is very inconvenient.
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August 2023 by Jane
This location has slowly declined in customer service and basic operations. TDECU needs to abandon this location or replace leadership.
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August 2023 by Laura Zingerman
They made a costly mistake on my account. Didn't bother to pull camera and I was forced to pay in order to keep a very important account open. They assumed their cashier could not make a mistake which camera would of proved and I was treated like I was trying to "fast change" the teller. I have banked here for 20 years and after Gaye & Ellie retired, customer service service has gone to pot. I now use the Center St. location except when I take my change to use coin machine. I have never felt so disrespected. Mr. Albert was indifferent & let's face it, he treated me judged in my preferred mode of transportation and dress. I hope all Harley motorcycle enthusiasts BOYCOTT this location. It's RACISM ON ANOTHER LEVEL. Broke my heart to be treated like a crook. If TDECU reads this, please install a coin machine at Center St location. 20 years a customer and I was treated like a dog. I didn't appreciate them speaking in Spanish while discussing my situation. I UNDERSTAND SPANISH you reverse racist pieces of
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August 2023 by Silver Cano
Very unprofessional I been there for 10 years never had a problem but the people there now don’t try to help you, it’s just easier to say they can’t help you. I’m gladly taking my business elsewhere.
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August 2023 by Alonzo Sila
Just over TDECU at this point. Today was the last straw. I've literally never (not a single time) had a positive experience with this bank. From the moment I opened the accounts at the Angleton branch to trying to make a deposit today at this TDECU branch on Preston in Pasadena. I arrived before the two other cars that were serviced before me. The male teller told me my deposit will be out shortly... twice, and I still waited forever. From ATM machines that don't work, to the lack of nearby locations in the Houston area, to their outdated phone app, I plan on taking my money elsewhere. I stuck it out for awhile and just don't like the customer service here. I do not recommend TDECU.
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August 2023 by Arturo Cruck
I've been with them for years and never had any issues. The tellers are all very polite and helpful.
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August 2023 by Brenda Ramirez
My daughter applied for a car loan for the first time and they helped her with everything that other banks did not want to do, and now she brings her car, thank you Mrs. Ellia García
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August 2023 by Ana Jimenez
I went in today and they said it was closed when supposedly they close at 12:30
It’s frustrating that the atm is always down or there’s always something wrong with it !
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August 2022 by Mario Barrientos
They don't even have an ATM outside.
