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December 2023 by Cassie Briscoe
This bank has continuously declined in the last five years. I’m not entirely sure what has happened but transactions that used to be easy or now an absolute pain. We will make a deposit from our business account and they want to hold checks even though our business account shows that we have plenty of money in it and we own the business 100%z The icing on the cake was trying to withdraw money this morning before our trip and being told there’s a limit. We’ve been a member with this bank for 20 years and have had enough. Pulling our account due to their decline.
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December 2023 by Laurie Rodriguez
Seleni Lobo was FANTASTIC- she refinanced both my husband’s truck loan and my car loan at the same time gathering up documents and just processing everything so efficiently. She was so polite and had excellent customer service skills!
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December 2023 by Brandon Rich
Anita Jordan was so nice and made this process incredibly easy. GCEFCU is lucky to have her!
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November 2023 by David Orozco
Visited the Fairmont location on a Saturday. Received stellar customer service from the teller that assisted me she was very courteous, friendly and professional. I didn’t get her name, my transaction receipt says operator 123. Thank you GCECU, for great service all around.
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November 2023 by Andrea Vargas
Destinee was amazing with answering all our questions. My mom and I came in for one question and ended up helping us set up my moms app, helping us get new debit cards and over all being amazing. Thank you Destinee!
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November 2023 by V Cast
Saturday, I received assistance from Anita Jordan. She provided excellent customer service with a smile.
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October 2023 by GaBriella Gold
Madelin always is so helpful and has a smile on her face . She helps me everytime I go in to pay my car note. She brings such good energy to the establishment. I love going there
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October 2023 by Jairon Marroquin
Love the service, felt like I walked in into a family reunion everyone greeted me and Amy was absolute nice and very helpful in my needs..
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September 2023 by Rachel Barrett
I spoke to Cynthia Rodriguez, and she was extremely patient with me. I had a lot of questions and she answered very question, I definitely recommend this bank. My first time impression of the service was wonderful!
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August 2023 by C. Brown
I opened an account yesterday evening. Before 8 am this morning, I had already received a welcome video from Destinee and other pertinent information. So far, I feel I have certainly made the right choice to bank here!
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July 2023 by Adam H.
I set up auto-withdrawal some time ago and never gave it another thought. GCEFCU made it easy. These folks are fantastic.
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July 2023 by Jennifer Plunkett
I have had accounts with GCEFCU for over 10 years and always received such friendly service. Recently, I’ve have had to interact with multiple people over identity theft and fraud issues, and the staff at the Fairmont branch have all been so compassionate and helpful.
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July 2023 by Tracey Frazer
Thank you Kirsten Villarreal for your excellent customer service. You made our normally manageable business engagement exceptionally enjoyable. Thanks again for you prompt professional service!
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May 2023 by Willie Carrington
I was speaking with Alisha Montanez Member Solutions Specialist about my account and how they mishandled my funds and she hung up in my face. I called back and requested a supervisor because her rudeness will not be tolerated. She is constantly rude in every interaction and now it’s time for someone to train her on how to respond to customers. I will continue to complain and write reviews daily until something is done about this rude woman. If this is the policy of the credit union, then they should close their doors.
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May 2023 by Louis Gracia
I’ve been an educator for over 20 years & a GCEFCU member since. They’ve always treated their customers with respect & professionalism. Keep up the great work you’re doing.P.S. I also appreciate how the majority of the staff can speak more than one language, which reflects their commitment to diversity & inclusion.Dr. Gracia
