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December 2023 by Erica Briones
Stayed her multiple times for the years and the management team has always went above and beyond to meet my needs maintenance was proficient when needed housekeeping very respectful . I absolutely love the Pasadena location and will continue to turn to them when an extended stay is needed and will recommend them to family and friends thank you Pasadena extended stay for always making us feel at home.Rooms: Clean and updated very comfortableNearby activities: Shopping dinning and entertainment all within walking distance or no more than 5 milesSafety: Great areaWalkability: Stores and entertainment wiring walking distance
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December 2023 by Maria Amador
Very good hotel! Room service is amazing beds are rlly clean amazing service tbh and rlly affordable ????
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December 2023 by Itzaira Toscano
Overall excellent service and very friendly staff had no problems with checking in or checking
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November 2023 by mario alejandro Pullin
1st time was great this 2nd time very Bad experience!!!!!!, booked a premium suite for 8 days. slept on a broken couch from day 1..they didn't change the couch till day 7th of my stay. I asked for a refund or some sort of compensation for this incident and they refused to comply, terrible customer service. The manager said she would file a complaint to head offices in georgia for a half refund, Haven't heard from them since. I stayed at intown on fairmont pasadena texas.Rooms: 1st time was great this 2nd time very Bad experience!!!!!!, booked a premium suite for 8 days. slept on a broken couch from day 1..they didn't change the couch till day 7th of my stay. I asked for a refund or some sort of compensation for this incident and they refused to comply, terrible customer service. The manager said she would file a complaint to head offices in georgia for a half refund, Haven't heard from them since. I stayed at intown on fairmont pasadena texas.
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October 2023 by Acko Tho
Nosey management comes into the room every week for a “Safety check” when in reality she and her underling are looking for rule breakers. I value my privacy and do not appreciate being shut out of my room where I cannot see what you’re doing.The hotel is nice but I hate being spied on so I definitely won’t be coming back to this place.
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October 2023 by Cailynn Hodges
It’s overall pretty good. Stayed here about 2 years ago and it was overall a good expirence. Check in was easy. They accommodated us when we asked for a 1st floor due to having kids. Beds are comfy. Rooms clean. Quiet.
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September 2023 by Bee Proverbs
All the reviews made me NOT want to stay here. But I was left with no choice & Honestly I wish I would've come sooner. It's liveable. Walking distance to grocery store, liquor store, Vape City & Walgreens is LITERALLY next door. The room reminds me of a studio apartment. Ubers/Lyfts pull up quickly if you don't have your own car. Room checks/house keeping every week. Normal size refrigerator to put your food if you have to make groceries. People aren't hanging out all times of the night/day. It's a pretty chill spot/location. Laundry can be done on the property as well but you MUST use NFC ONLY. Vending machines inside & everything's always clean! No b.s.Sooooooo... If for whatever reason you may find yourself and/or family in need of a quick place to crash for a night or longer, this place will suffice.. Frfr.Thank you Martha & Mimi & Mr. Clarence ?P.s. I didn't write this review for brownie points. Just letting ppl know to come here if you need to. Life is getting tough for EVERYONE! It helps to let ppl KNOW what's up in regards to living situations!#Psalm91
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September 2023 by Joe Wayne
Great location. & great price but the rooms are old & if you stay long term the management does an inspection of your room so go somewhere else if you value your privacy because this policy is invasive.
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September 2023 by Clint Clifton
Martha, Clarence, Randy, and Mimi were great. Ovals stay was very 0leasant. I would stay again.Nearby activities: Everything is very convenient to this location.
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September 2023 by Layton V.
They have dogs barking all of the time even say they don't allow pets but everyone does here, also it says no smoking but it smells like nothing but weed. And the staff in general especially the cleaning people will say you "refused service "And demand to come in no warning won't even let you put your clothes on... they don't care if you're naked they will just coming in repea just horrible people to deal with. Also if you have any problems don't expect to get them fixed. Just save your money and go to another place!!!
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August 2023 by Stephanie Kovar
This place was nice at first then the front desk lady started to be become rude and mean. The maids are spy’s. They kicked us out cause we had a dog that was in training to be a service dog for our little one! Every one there has dogs but yet they are still there. Our neighbor was a drug dealer. Always had strange women and men in and out of his room. You could smell the weed and even saw him smoking in a pipe and saw needles. We couldn’t even sleep because they were always screaming and laughing and talking way too loud. Wifi sucks. The bed is horrible. I wouldn’t recommend this place. Oh when we first started to stay here we found a bag of weed on the side of the microwave.
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July 2023 by Aristodemo Christian
The Pasadena location is excellent. Nice staff, clean and functional rooms (the renovated ones), great location too. Stores in walking distance. The best choice in Southeast Houston and I've been to several.Safety: Felt like a very safe neighborhood.
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July 2023 by Brooke
I don't even know where to begin it is such a complaint...They allowed my sister to stay up do drugs and bring men in and out and when I stated I need my things they didn't allow it...So I'm out my things and My daughters things for someone the room wasn't even under. I paid every night stay not my sister. You would think they would let the one who is paying get their things....wrong rather they let a bunch of dope and random men in and out. All I asked for was my things and they couldn't comply.Safety: Safety. Not great as I said drugs and random men and drugs allowed 9
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June 2023 by Marc B
I took it down since I have stayed with y'all before, and have enjoyed the previous stays, but I still don't like the way you did that. And you didn't do that with me before.
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May 2023 by Sarah Hill
Roaches, roaches, roaches. Roaches, rooaaachheeeesssss, roaches, RoAchEzzz, roaches, roaches, roaches, roaches, roaches, roaches, roaches, everywhere... YOU HAVE BEEN WARNED!!!!! WE COULDN'T COMPLETE OUR STAY DUE TO THE AMOUNT OF ROACHES!!! I HAVE NEVER IN MY LIFE SEEN SO MANY ROACHES ??.. I YOU STAY HERE YOU Have TO BE DEAD INSIDE BECAUSE NO WAYYYY!!!! ROACHES EVERYWHERE I SWEAR!!! Don't DO IT GO ELSEWHERE.
