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September 2023 by Jesse M.
These people are complete idiots. I made an order last night to pick up this morning. My card was charged completely for this pick up as of this morning. They have lost my order. I am charged, but do not have my order. It takes 3 to 5 business days to Refund my money when it's not even my fault that I am owed this money. They will not honor the sale special pricing for the items which I paid for and they lost. They offered me a poor replacement offer, which is not what I wanted, nor what I paid for. I will not be troubling these people to fulfill my grocery knees any longer. I will just take my business to HEB where I should've gone in the first place anyway since they are so much cheaper on their prices and is the Texas company.
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July 2023 by Judy D.
I go and visit my daughter mostly at night and on my way home I like to stop at Kroger in the Spencer Square parking lot. But right around 10 pm on the employee's not management start anouncing the store will be closing at ? from 10 pm on every 15 to 20 minutes they announce the store is closing. It gets very irritating. Ity is only getting worse too. That store has the lights out and employees are leaving at 11 pm sharp. I fill rushed somewhat like supermarket sweep. I used to be a store manager not for Kroger but another chain. In fact I have never seen a manager there when I been there. I have asked for a manager but they told me either they left already or not ever available. One night I was really in a bad mood the person at the self check out was the one hollering for everyone to come up to the front the store is closing so I asked this person who looked like he may be in management why thy announce every 15 minutes starting at 10 pm that the store is closing. He said because if they don't the customers will keep shopping and they will never get out of the work. That was his exact words.
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June 2023 by Dinner Duane
Why is your diesel prices .60 higher a gallon than anywhere else. Normal market prices are $3.39 a gallon. Is Kroger having some competition with Love’s to see who can have higher prices
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January 2023 by AARON ZAPATA-BRIONES
Just passing through and getting my fuel for the week.
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May 2022 by Oskar S.
Do not shop this Kroger through Instacart. We regularly have trouble with the Instacart shoppers, and this last time the shopper charged us for $23.09 for air filters that were not delivered. It took about an hour of phone calls to get a credit for this. Kroger blamed Instacart, and Instacart blamed Kroger. If you want groceries delivered, don't use this Kroger or Instacart.
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February 2022 by Benny Garza
My go to gas station!!!
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November 2021 by Richard King
Buying gas here is such a pleasant way to pass the time that I only buy three or four gallons on each visit so I will have to come back more often.
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August 2021 by Morgan N.
The pharmacy here is the worst. The staff is so rude & always cops an attitude for no reason, gets PRESCRIPTIONS WRONG & overall gives zero f***s.
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February 2021 by Barbara “Jane” Mcmahan
When I come to Pasadena to visit I go to Kroger . Down the street easy to go to always very helpful. Great Human Resources
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August 2020 by T W.
The manager of this store is rude, confrontational and overbearing. I have shopped at this store for years, but I will NEVER shop here again because of the disrespectful way that I was treated by the manager of this horrible, ghetto store.
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May 2020 by Maria J.
I checked out on Thursday, May 7th with a cashier named Kathy. I observed how patient & wonderful she was with an elderly customer ahead of me who was buying flowers for his wife that was in the hospital. After checking me out, Kathy also said a quick prayer for my Mother because my Dad is currently in the hospital fighting cancer. This small gesture meant the world to us. I know we are all busy in so many different ways but Kathy really takes time to know her customers. Good customer service is rare these days. Kathy provided excellent customer service that night & because of that experience we will continue shopping at this location. Thank you Kathy for being a beautiful human being & spreading joy.
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April 2020 by Ashley Branyan
They ALLWAYS, even before quarantine, close earlier than they are supposed too. I go here just about everyday and I'm have seen them close as early as 830PM. They are never open until 10Pm so please change this info.
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April 2020 by Patricia B.
I had a $9.00 return on unopened bottles of sports drinks that I purchased from Kroger the day before, and was informed by 2 sales associates and a manager, that due to the COVID-19 this store was not allowing any returns on purchases. I got sick after drank 1 of the drinks, and when I attempted to return the 9 left I was informed that I could not have my money back. That left me stuck with $9 worth of sports drinks I can't use. I am posting this, because I never saw anything warning me from Kroger when I bought the drinks originally, that I could not return an item. The sale ad said the sports drinks were on sale for 10/$10, so I bought 10 of them thinking what a good deal this was. I was wrong I have tried other sports drinks before in the past and I never had a problem with them making me sick, so I assumed this type of drink wouldn't either. The customer service is not very friendly at the Kroger located at Burke Rd. and Spencer Hwy. When I returned the drinks, all I heard from them was that they were "so sorry but they could accept the return". When I was leaving the customer service counter to exit the store with the drinks, I heard them laughing. I think that was very rude on their part. Be aware before you buy anything from this store. Individuals who shop here need to be aware of what happened to me.
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February 2020 by Edwin Martinez
Slow pumps take like 10 min to fill up a tank diesel
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July 2019 by Rusty V.
My lord it most Have been social Security payday today. Every old person in the world was rolling around in the store stopping every 2 feet to look At something. I needed 5 things and it took 20 mins to get past everyone the check out lines were a mile long but the self check outs were almost empty. When I made it outside there was a guy trying to park in a handicap Soave that must have backed out and pulled in 4 times. The last time someone pulled into that spot witch started an old people yelling match complete with Cain fight. It was pretty epic to watch