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November 2023 by Pat Smith
Angela took care of us. She didn't pressure us and explained all options clearly. Great financing too. All around happy and quick sale.
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November 2023 by Shante GASKILL
We were greeted upon entry into the store, the manager was very helpful in assisting us and my daughter was able to find the best mattress for her.
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November 2023 by Diane Tsmpel
Awesome experience! Demetris was SO helpful with choosing all the options (taking advantage of the early Black Friday sale). I got the mattress ON SALE, a FREE metal bed frame (no need for box springs - yes!!), and 50% OFF on one of the accessories (sheet set / mattress protector against dust mites). The Sleepy's sheets are so soft and comfy. The zip-up allergy mattress protector slipped easily over the 11 inch mattress, with room to spare. I'll be back soon to get another set for the 2nd bedroom. Also... I'm a pillow-phobe, constantly searching for the "one," so I'll be back to check those out, too! Oh, the delivery guys are the bomb, showing me how the frame assembled, and taking my old one to my garage. Thank you Mattress Firm! :)
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November 2023 by Gwendolyn
I've been shopping bed frames for a while and after finding what I thought may work for my space at Mattress Firm online, it didn't offer enough information so I called the nearest location in Pasadena TX. Demerits answered the phone quickly and was tremendous help, looking it up for me on their site and when that didn't answer the questions I had, he took the time to research it quickly through other avenues and answered all my questions. I was also able to easily provide him my information over the phone (name, address, phone number, email) and with a quick text linkI could check out.In a matter of minutes all my questions were answered without pressure sale and I was able to complete my purchase simply and quickly. I will visit Pasadena TX (Fairmont) Mattress Firm for my future bedding shopping. Thank you Demerits!
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November 2023 by aurora diaz
Demetris was awesome! He answered all our questions and gave suggestions. He listened to our needs. We'll definitely go back to him for our next mattress.
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October 2023 by Chip Schulze
Angela greeted me right away with a friendly smile and we exchanged pleasantries. I mentioned what I was looking for and she pointed me in the right direction. It took less than 15 minutes to make my decision. I'm very pleased with my experience at Matress Firm.
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October 2023 by Pam O'Brien
I had a great experience looking for a new mattress. Chase, was very knowledgeable which made my decision to purchase very simple. From my experience, Chase is very professional and will help anyone looking for a new mattress.Pam O.
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September 2023 by Robin Mclaughlin
Was not sure about which mattress to get and after the poor woman dragged out 4 different mattress’ I decided on one. Only it was too expensive. She then suggested a call to ‘clearance’ as bd they had one for half thrice! Very happy with my new mattress Eve if it’s just for the spare room.
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September 2023 by Ofilia Juarez
We had a smooth and nice experience. Edward explained everything so well. He had the information we needed to know and the disposition to help us.
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September 2023 by Kimberly Adams
I wanted to leave this review and share some praise and acknowledgement on your Store Manager Demetris Donaldson at the Mattress Firm in Pasadena:5870 Fairmont Pkwy, Pasadena, TX 77505 . He is truly an asset that deserves to be recognized and appreciated. I made a purchase that was set for delivery last night and unfortunately the warehouse dispatched the driver to the wrong location because of their internal GPS system. I called Demetris who worked on the issue immediately reaching out to the warehouse more than once to convince them to right their wrong. He showed compassion and understanding, and truly cared to resolve the issue as it was something that might be happening to an immediate family member. He went above and beyond to communicate with dispatch and convince them that the issue needed to be resolved that night and that I needed my mattress. If it were not for his heroic actions I would have not had a bed to sleep last night nor my 14 month old daughter. The driver tried asking the warehouse if he could deliver to my address and they told him no. So, truly if Demetris had not been determined and cared enough to call multiple times and negotiate with the warehouse dispatch the issue would not have been resolved as quickly as it was.This location has a Store Manager who truly cares about it's customers.
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September 2023 by Hernandez Ninna
Angela was very patient and kind with our first time purchasing a mattress.She was very knowledgeable and helpful when it came to finding us the perfect one.
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August 2023 by April Bowen
Our salesman was very knowledgeable and thorough in explaining all the pros and cons of our options and actually made the experience enjoyable! Highly recommend!
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August 2023 by Lester Speck
This place was great. Chase our salesman was so helpful. He didn’t push us. He showed us the differences between the type of mattresses. I would go there again or recommend this store to my friends. Very happy.
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August 2023 by Dana Hinski
Edward was very helpful and patient with us today in store. And Demetrious was very friendly and helpful when I called a couple weeks before going in. They make a great team.
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July 2023 by Vicki Merryman
Not my 1st purchase from Mattress Firm. Always good, friendly & knowledgable staff. Spent probably an hour checking out the different mattresses until I finally settled on the one I got yesterday - it will be delivered this afternoon!