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March 2024 by Nikki Murry
Walk In. Great Hours. Clean Facility. Proficient Empathy & No Judgment. My Out of Pocket Expense was not too uncomfortable. The Lobby is for show; not many can sit in those chairs not made for regular Americans. But you sit for seconds. This quality missing for a long time showed up in Triage and Doctor Introduction. The professional nurse and doctor greets you then they turn into your regular practitioners so that you'll be honest and reveal all. Odd thing that was exceptional, I was alone with the doctor with much privacy and this doctor uses touch; helps you up on the table helps you turn the way he needs you and physically examined my complaint area with gloves and a practical use of a toilet tissue to gage my pain and irritation levels. He folded his arms and talked maybe once. So Great! Turned my self diagnosed brain tumor into allergic reaction to hair dye color in no time. Personal Observation, he practices medicine without fear. He connects and bonds with you quite timely. Lastly, his character scolds to slip in solid encouragement so subtle for not being accepting of myself as I am which was explosively amazing. I am born to stay natural gray and love it even at such a young age. MedExpress can be the perfect choice every time. Thanks Staff at MedExpress!
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March 2024 by Diane Troje
Wonderful care, Dr on staff was extremely kind and amazing. Very grateful I decided to try this MedExpress Urgent Care.
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March 2024 by Mileidy P M
Bill for NP?I went for Migraine Headache.I would say the visit was a great experience.I verified Urgent Care they were in the network with my insurance app, and they have my local plan listed as they acceptedNow I received a bill for $117 because the Nurse practice was not in the network.
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March 2024 by Konterria Sibley
Came here to get blood work done and been here for over an hour and a half! It wasn't busy at all...1 other person plus me This is freaking ridiculous!!
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January 2024 by HRH Pouring
Excellent and caring staff and doctor. Had an appointment at 10:30am was out by 11:30am. Will continue going to this one in Pasadena off of Fairmont.
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January 2024 by Priscilla Moore
Was a horrible experience. The lady who saw me told me I had a knot on the back of my head and that I needed to go to the er. So I left there scared and when and got a second opinion and it was just a swollen lymph note
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January 2024 by Noemi Flores
Shaddy Billing practices!I went in w a double ear infection and was treated fair and quickly. I would say the visit was a great experience.That said, now comes the account of the horrible experience. About 2 months later I get charged 250 on the card I used to pay for my copay. And 2 weeks later get charged 65 on a different card I has used for a previous visit.ALTHOUGH I VERIFIED THEY WERE IN NETWORK WITH MY INSURANCE APP, AND THEY HAVE MY LOCAL PLAN LISTED AS THEY ACCEPT IT ON THEIR BUSINESS PAGE, THEY ACTUALLY ARE NOT IN NETWORK.I called my insurance and it appears they did not process the claim due to this and they are charging me the entire bill of the services. My insurance stated that they will accept insurance but that does not mean they are in network. I was supposed to know to ask the correct terminology not just if they accept my insurance.I would pay cash or visit a different urgent care than using this facility going forward. Beware of them storing your personal credit card information! They willAuto bill you!
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December 2023 by Sebastian Martinez
I was feeling really bad but despite it the crew and staff were very kind and patient with me and treated me with respect which I really appreciated . Very professional as well .
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November 2023 by Dana Jones
These were the nicest people ever. I went in feeling very badly and they took me in , did all my paperwork and took the best care of me. I would highly recommend this place ?
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October 2023 by Guadalupe Flores
Had an appt was greeted well and the NP was very nice and very informative.
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August 2023 by Barbara N
Just got turned away after sitting in the waiting room for an hour, only to be told I needed someone to watch my kid. You could have said that to begin with and not have me checked in by you, and waiting forever. These two spanish ladies one at the front and another coming from the back felt like they have arrived in life working at urgentv care in Pasadena.
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August 2023 by Christopher Freund
I was having an impossible time just getting information and direction..we recently moved here from the Midwest and completely underestimated the difficulty in transferring Dr's and meds. What a breathe of fresh air...outstanding personable service
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August 2023 by Christa Zamarripa
Everybody was so nice from the front office lady, nurse and Dr. Just excellent care.
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July 2023 by Jennifer D.
Have always received great care here and I have been coming here for the past 3 years but I am not happy as the last time I was here (July 2nd) not only did I pay my copay but they took an additional $122 as the doctor was not in Network. Was told that it is the patients responsibility to find out if the doctor that is on duty that day is in Network or out of Network. I feel that is not right so I will not be going here any more.
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June 2023 by Carlos Stansbury
Just came in to get help with an eye problem. Was told to sit and wait, so I did as other people walked in right past me to get assistance. I got up and tried to talk to a guy with a lisp, and he told me to go sit down and they would be with me as soon as they could. I told him that I was sitting there and two patients walked right past me up to the window to get help. Lousy place, not good for a semi emergency, more less a real one.
