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September 2025 by crystal salazar
Liz was very helpful today. I appreciated the time that she took to help me out. I'm very satisfied with her customer service today
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September 2025 by Alex A
Of beginning of 2025 i was paying $79 a month , now $92, then $112 now $117 , how does changing the price 4x in one year make since i need some answers. Please
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August 2025 by John Moon
Liz was very nice nd super helpful
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August 2025 by Laura Sanchez
I was helped by Liz and Caitlin today. They are amazing and answered all my questions. Amazing help every time I come bere
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August 2025 by Miguel Hernandez
I highly recommend this place! Liz and Katlyn are very professional and helpful!
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July 2025 by John G
Horrible experience from start to finish. Property Manager was rude the entire time, acting like we were a burden just for getting a storage unit. No carts available for customers, restrooms were locked the entire time even after I asked to use the restroom. Take the time to go somewhere else, literally every person unloading the 2 days we were there had a bad experience.
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July 2025 by Elisha McGill
Liz is awesome excellent customer service
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July 2025 by Desi C.
This place is amazing! I've had other units and have never been treated the way I was when I got here. I would like to say a BIG THANK YOU to a lady named Liz! She's such a sweetheart and relatable. Very helpful, such a gem. Because of her I'd recommend this place to everyone I know.
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July 2025 by traci ross
I had an excellent experience with Public Storage! From the moment I walked in, the staff was friendly, helpful, and knowledgeable. The facility was spotless, well-lit, and felt completely secure. I appreciated the easy online reservation process and the flexibility with unit sizes and pricing. Moving in was smooth, and I felt confident my belongings were in good hands. Highly recommend this location to anyone needing a reliable and hassle-free storage solution!
Thank you Liz!
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July 2025 by Mrs Peng
There are a lot of fake reviews here, I’m sure they are trying to fool ppl with the fake 5 star reviews, the manager here is rude and the sign near their trash can outside saying they will charge $1000.00 for throwing away trash is ridiculous, We have an amendment here in the U.S.A it’s the 8th amendment that protects us from these ridiculous fines! So you are break the law by just threatening ppl with this! LOOK IT UP! DONT be ignorant! If everyone that has been affected by this was to join together to put a law suit against you, you would not only lose your job but Public Storage will be liable for any attorney fees and etc.
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July 2025 by Jonathan Peng
If I could, I would rate public store with ZERO STARS!!!
*WARNING** DO NOT RENT HERE UNLESS YOU WANT A MANAGER WITH RUDE/UNPROFESSIONAL/CHILDISH ATTITUDE & NO BATHROOMS AVAILABLE FOR PAYING CUSTOMERS!!
The Property manager shows that SHE DOES NOT CARE about the paying customers!
I’m am very upset after my wife came back home.
today, July 1, 2025, the property MANAGER (2700 shaver st, Pasadena, tx Public Storage location) DELIBERATELY TURNED OFF THE ENTIRE FACILITY A/C SYSTEM COMPLETELY FROM 2:30pm central time to 4pm central time while my wife was moving the stuff from the 3rd floor to the truck! This could caused a heat stroke in the facility during the middle of summer in Texas!!! Currently is is 94 degees with humidity! So take a guess HOW HOT IT WOULD BE INSIDE A BUILDING . This is Unacceptable behavior as a manager and AS A HUMAN BEING!!
-as a PAYING CUSTOMER, we should not be locked out of the bathroom while moving things in/out of storage unit! The entire time I paid for a storage space, I was never able to use the restroom!
-this public storage space off 2700 shaver, Pasadena tx.
- when I opened the gate with my public storage app the property manager thought i opened the gate for her, BUT REALLY I OPEN THE GATE TO DRIVE MY VEHICLE into the place to get my stuff out of storage. The property manager shouldn’t have started pushing her trashcan in through the gate before I drove my vehicle through the gate. I did not open the gate for her, I opened it for me.
-the public storage property manager acting childish by yelling at paid customers and using profanity towards me while I was loading my stuff onto the cart to take to my vehicle.
-when I tried to take my stuff down the elevator, the public storage manager kept pushing the down button And also putting her foot in the door of the elevator to prevent the elevator door from closing. She didn’t even go in the elevator. She did this to piss me off while she was recoding on her device for no reason! And she said she was kicking me off the property while my belongings are still in my storage unit!! AFTER I LEFT FACILITY, out of no where the two gate entrances had an OUT OF ORDER SIGN” even though the gates worked less than 30 minutes ago.
THIS IS NOT HOW YOU TREAT PAYING CUSTOMERS!!
-they had a sign in the dumpster that said they would charge you $1000 dollars if you threw trash away in the dumpster!! (This is an outrageous)
THIS IS UNACCEPTABLE BEHAVIOR FROM ANY MANAGER, and ESPECIALLY UNACCEPTABLE FOR THE ONLY PROPERTY MANAGER THERE AT THE FACIlity TO TREAT A PAYING CUSTOMER LIKE HOW SHE IS!
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May 2025 by Jazmin Contreras
I hate the fact that no one is ever in the office and they never answer the phone. Such an unprofessional and inconvenience to customers
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May 2025 by Jose
Thank you Liz
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May 2025 by Serenity
Super awesome place Schyelar was super nice and helpful when I couldn’t get into my unit
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May 2025 by Zeuleikeiah Ivywood
I’ve rented here for awhile and every time I’m here I see sky busting her butt cleaning the property and making sure the property stays secure. And any time I’ve had an issue she finds a way to fix it! This girl knows what she’s doing.
