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November 2023 by Valnetta Spann
Repairman awesome, but it’s taken Sears 3 months, august - October to repair it, and not sure it’s fixed yet, it’s been 1 thing after another breaking down. We’ve seen about 10 repair man and had several no shows. We’re both seniors over 80 and disabled, not happy with …Food poisoning + happenedService: Refrigerator/freezer repair
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October 2023 by Ursula Noone
Tim the technician actually showed up for the appointment 5 stars for him ONLY. I have been without a refrigerator for almost a month . ZERO stars The last 4 confirmed appointments no technician called or showed up. Your automated system is designed so nobody talks to a human being, Zero stars for A&E’s Customer Service/Scheduling department. I will never use A&E or Sears appliance repair again. Overall, experience was HORRIBLE !Service: Refrigerator/freezer repair
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October 2023 by Jeff Love
Albert was great. I was fortunate to have him for both appointments. He was knowledgeable and honest and I will use this service if needed in the future, primarily because of Albert.
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September 2023 by Austin Straube
Ernesto cancelled twice the day of the appointment in the afternoon. I took off work both times to be home, appointment was for 8a-5p and both cancellations were around 2p the day of the appointment. Finally did come out 25 days after the original request unable to repair and stated parts are back ordered. Parts came in within a week by mail and have had them for almost a month. In the mean time I called another company came out within 2 days and fixed it with parts he brought with him. Amazing how being professional, planning ahead, and being stocked on parts can make for such an easy experience(talking about other company of course) Do not use Ernesto under any circumstance unless you want to wait 2 months for a simple igniter repair. Ernesto finally showed up today 56 days later to make the repair, gave him his parts and moved on. Pitiful customer service
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September 2023 by Robert J Salvatierra
Satisfied and unsatisfied. Unsatisfied for the reason being that when he took the control panel off, there was a loose connection, that was not connected from previous work order done. Also was not able to determine what the problem was that causing it to stop working. Thankful that he did connect the wire and made sure that all was working properly.Service: Microwave repair
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September 2023 by Lucy Santos Chavarria
Had appointment on Monday, 8am-5pm, no show or phone call. Next day I had to call Sears to see what happened. Sears stated we’re busy and they rescheduled for Wednesday from 8am-5pm. Poor service. The technician, Jason, on the other hand was excellent, courteous, & professional.Service: Washing machine repair
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September 2023 by Michele Bippert
Juan arrived when he said he would and he replaced the part. The only issue was the fridge still leaked water. It took it overnight to leak, but, it leaked. We replaced the water filter with a Kenmore filter and so far, no leaks. Not sure why it has taken 5 different repairman to fix this leak and not one mentioned that it might be the filter...So far, the fridge is not leaking and my hardwood floors are currently dry.
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September 2023 by Eddie C
Jonathon showed up when he said he would and replaced the part in just min. He was nice and. very respectful. Did a great jobService: Refrigerator/freezer repair
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September 2023 by Marie Short
Sabas was very knowledgeable and explained everything to us. We’ve had him come over before. I highly recommend him. He is very professional.
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September 2023 by Emma Hernandez
Three times they schedule an appointment from 8am to 5pm. They couldn't give me a shorter time frame. Even after 3 times they still couldn't fix the problem so they scheduled another appointment where they didn't show up to. And I guess they submitted a bill to the company as the company sent me a copy of the receipt. Everytime they came it was something different.I had renewed my contract with the warranty company and started making payments on the contract. Canceled on Aug 16 and I have not received my refund as of yet.
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September 2023 by Terry Phillips
We had another service company come twice and couldn’t fix our Kenmore fridge. Joey called ahead to make sure he had the parts, he showed up on time. He explained everything, clearly and with amazing personable style. He clearly understood his craft and took the time to listen to my questions and concerns. He fixed the fridge on the first try and made sure it was done right! I highly recommend Joey and Sears Home Service.Service: Refrigerator/freezer repair
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September 2023 by Laura elmer
The refrigerator was not repaired. He gave us his contact information and then ghosted us after a text to him that the refrigerator and freezer were 70 degrees. American Home Shield contracts with Sears. Buyer beware. I cannot get American HomeShield to contact Sears to send another repairman.
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September 2023 by Steve Arceneaux
Worst technicians experience I've ever had, tech had zero communication skills and was extremely rude providing no service before leaving. If you use them and get Carlos I would strongly suggest you cancel the appointment or get ready to be talked down too and harassed.
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July 2023 by Kristen Stahl
Ice maker stopped working they came out addressed problem and had it replaced quickly! Great Service! Thank you! Fast Friendly!Would Highly Recommend Sears !Service: Refrigerator/freezer repair
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January 2023 by M Suzanne Caporusso
Annual Warranty pricing a little high but comforting to know we are covered.
