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December 2023 by goddess of galaxies
Amanda was super helpful and nice was able to cash my check even though there was a lot of problems
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December 2023 by Johnnie Tolbert Jr.
I like the credit union and the staff is really nice.♥️
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August 2023 by Tom P.
Daniel the teller refused to cash one of their cashier check. Stay away from these idiots. And Matthew don't bother to respond. I have read your non responses to previous reviews and I have ascertained nothing changed.
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August 2023 by Edgar Zarazua
Why does the drive thru ATM never work? and it’s not like there is another other branch close by
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July 2023 by maria Morales
Daniel Garza is awesome, he was able to assist me with some financial needs and accommodate everything so I could accomplish everything I needed virtual. His communication was very good and his customer service was outstanding. If you need help with additional banking services Daniel is the guy to go to.
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April 2023 by Glen L.
I would never use this bank. I am a contractor and a customer of mine wrote me a check from this bank and they are unwilling to cash the check. When you call customer service you get somebody that's in a call-center that really knows nothing about banking procedure. I just spent an hour on hold and talking to various people.
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July 2022 by Vangelis Basaldua
Horrible experience!!! Customer Service is poor , people hack into your bank account and you say something be prepared to receive a letter in the mail saying you have limited contact and get threats on police if you visit the branch... I switched to Shell credit and wow!!! awesome, professional and understanding!
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July 2022 by Elinor Ariadna Díaz Mora
I recently got a Fraud check, and they where really helpful, they help me as fast as they can to get it fix.
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May 2022 by Marina Lara
This banking company is terrible! I have been with them for so many years and never had so many issues. Online banking was down last week, came back up and now all my account information is delayed and incorrect. I have now called 5 times, sent 4 messages to their supposed secure member assistance through my account and zero responses! Called again and advised there is restrictions to getting details now over the phone so I can’t even call and ask about my account issues. Zero explanation. I now have to try and take time out of my busy work schedule to go all the way to the damn branch for a full explanation in which I will also be closing my account due to the poor service and lack of response from any supervisors or member care in general. Save yourself the time wasted, anger and frustration and stay far away from this banking company! My daughter will be closing her account next as she is now having the same issues. Their responses on every issue posted here is to email them but I am proof they don’t respond to any damn emails which is why I had to post this review! Worst customer service ever!
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January 2022 by Mark G.
Elvia and staff was very sweet and helpful handling my car payment inside the branch love TDECU!
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January 2022 by Mary E
Terrible! Horrible! Supposed to be manager on a Saturday morning! I was the only customer in the bank at the moment the two tellers was doing there best to help me with my problem! I hope she doesn't treat her employees that way!?After the whatever title you want to give her saw that she needed to do a tad bit of work she(mgr) yells out whatever you all doing with that customer needs to stop & she can make an appointment when we have the appropriate time!" She's rude, inconsiderate, poor character, bad integrity and I can go on & on! I am pretty sure someone has seen this picture too. She acted as if I wasn't a customer! A sincere, caring manager saw the tellers having an issue & the proper thing to do would have been to "ASK!" what was wrong & address it properly! I haven't been back there since! So ashamed to share with my community that I bank with a mean Halloween witch!
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January 2022 by Local R.
They are very slow and can only seem to assist 1 person at a time. Unbelievable how the personal that you need to sit down with always have closed doors. Frustrating that you can't go in in a quick time of need and get help. Last 2 times it has taken well over 90 mins to get someone in front of me.
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November 2021 by Lindsey “McLovin_Yo_Momma” Chiovaro
My worst experience ever going through any bank. The employees aren’t in sync with each other one employee doesn’t know one thing another employee doesn’t know the other. nobody there seems to know what their policy is. Taking advantage of my 80-year-old grandmother every chance they get
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November 2021 by Jaime Rodriguez
Bank elsewhere, people who work there are not knowledgeable on what they're doing.They screw up and your the one who pays for their mistake.. Bunch of thieves...
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August 2021 by Benny
TDECU has great staff always greeted with smiles and answer all questions needed glad I made the switch to them
