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January 2024 by cathy myers
I have been a member since 1992 and every interaction with every staff member has been excellent. I can highly recommend this credit union for all of your banking needs.
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December 2023 by Chris Murray
The staff is friendly. My reason for the poor rating is operational efficiency. When I walked into the lobby, there were two people standing in line. I completed my deposit slip and joined the line, which hadn’t moved. It seemed like it took forever to finish my transaction once I made it to a window. In total, it took 18 minutes from the time I arrived until my deposit was finished. All I had were 2 cashier’s checks and one business check. These times have gotten worse, the waits are terrible, and I can’t use the automated system because of the checks. It doesn’t matter which branch, the issues are the same, today was Pasadena, the past was the main branch. I dread going to the bank because of the outrageous wait times.
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December 2023 by Bianca Smith
The Pasadena branch of Texas Bay CU is my favorite! They are always so helpful and move in a timely manner to get members taken care of. Nadia is so helpful and always has a smile on her face when I visit!
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December 2023 by Rene Garcia
Natalie took care of me when I walked in greeted me with a smile and was extremely helpful through my transaction. Love visiting this branch always feel like family here!
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December 2023 by humberto botello
This was my first time going to any bank but thanks to Nadia I was able to find out what I need to get a credit card. She was super patient with me and helped me step by step.
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December 2023 by Andrea Walter
Elizabeth was extremely nice, efficient and made I first time visiting the bank an amazing experience! 10 out of 10 recommend!
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November 2023 by Brisa Delgado
Selina was very helpful and patient with me getting all the details to her. It was a pleasure working with her. Thank you so much Selina for all your help we really appreciate it.
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September 2023 by YOUNGRICHNHIGH
THIS IS A TESTIMONY-So for years I had been racking my brain contemplating and planning on how I was going to change my personal situation.. and like with most people today, all I needed was money. I figured I'd work hard for years and then apply for some banking help to see if I could do anything.Now fast forward time and had gotten nowhere applying for loans online through various banks and credit unions despite how "enticing" my credit report is. Then I recalled I had Ms. Natalie Guzman's contact on my phone after emailing Texas Bay before the summer of this year.I applied for a loan with her through phone and surprisingly- I WAS APPROVED! However, it was NOT the amount I wanted.Upset I contacted Natalie to voice my unjust emotion on the topic and she understood.. She was upfront in the bank not changing the amount but was fine with contacting the people who decided on the loan and said she'd do what she could.The next morning I meet up with her in person to sign all the documents and such and she goes forward contacting her higher-ups for a possible transition.Almost immediately and out of the blue, I was approved for the transition.The exact amount of the loan I applied for.NOT ONLY THAT, but was also approved with a $4K credit card!!!I WAS ECSTATIC AND COULD NOT CONTAIN MY HAPPINESS.Not bad for a young black 20 year old man.Biggest thanks and appreciation to Ms. Natalie Guzman. I'll be in touch.4/5 as despite how good this bank seems to be, I've only been in business with them for one day.
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July 2023 by aulii poouahi
Selina was awesome! Came in a couple weeks ago to open an account and the system went down, but her customer service and great attitude never wavered. She even gave me a reminder call to come back to finish setting up my account when it had slipped my mind. Definitely confident I chose the right place to bank after my experience with her! Wish I could give more stars!
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July 2023 by Jose Negrete
Selina is a great rep, she is always quick to answer any doubts. She makes the loan process really smooth, and goes above and beyond for her customers. Great customer service, I will definitely be using them again.
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July 2023 by Victoria Patino
Selena is a great rep!! She’s so kind. I always ask for her when I arrive! She’s been very helpful and always a good experience with her! She explains everything so well & is quick! Very professional!
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July 2023 by Jasmin Faz
Selina did a great job answering all my auto loan questions. She provided helpful information and gave me a better understanding how Texas Bay can help me. I recommend reaching out to her for any questions!
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July 2023 by Cynthia Paz
We spoke to Selina about a possible home equity loan and she took the time to explain the whole process. We definitely will be coming back to Ms.Selina! Credit unions need more employees like her. Thank you Selina!
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July 2023 by Xóchitl HC
Thank you Selina for all your help! She was informative, helpful and quick. She even talked to me about different options and gave me information. She is very nice and willing to help in any way. I always go to her when I visit the bank for any questions or concerns.
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July 2023 by adriana
Selina Ramirez was outstanding in helping my boyfriend and I refinance my car. She was so sweet, kind, helpful and very knowledgeable. I definitely recommend EVERYONE to ask for Selina Ramirez, she’s amazing!
