-
February 2024 by John Myers
Excellent service and great staff
-
January 2024 by Arturo Gonzalez
Checked in and only 3 customers ahead and waited for over an hour to get help and all I got was we are busy today if a store can’t get through more that 3 customers in an hour there is something wrong, Came in for an upgrade on a tablet the attendant failed to communicate about any of the process and fees but was ready to insist to add another line to my account which would “save me money” according to her and it was not cheaper it was adding $150 to my bill and it’s not what I came in for, the attendant did not inform me of fees and acted rude after I declined the additional line, also I had wanted to have the tablet set up also and she never informed me of the cost and that it would take 2 hrs to set up at a cost of 39.95 at that point I was done with her I requested the Manager and he explained there was a. Misunderstanding which there wasn’t the attendant failed the knowledge to provide the information I needed to know and the process it would take to do the upgrade, I ended up setting up the tablet myself at home which it took not even 10 minutes I have been with Verizon over 15 years it’s the worst service I have had I’m considering changing to another provider, ——-Suggestion hire personnel that knows how to explain things to customers instead making excuses——
-
December 2023 by C R
As a walk in prepaid customer I didn't expected much, but Christian assisted me with a service tranfer and was out of there with in a few minutes.
-
November 2023 by Noe Brown
Had a very niche issue with my account that needed a lot of help and assistance to get fixed - even though it took a while, that was no fault of theirs and more of the specific issue that happened to me.I had several employees assist me on two occasions and get my account sorted, and I appreciate how helpful and kind they were even with the store being incredibly busy.
-
November 2023 by Josue Manzour
Depends on how busy they are,staff is helpful I can't complain about this place
-
September 2023 by Christopher Sholes
Krystal did not want to help me at all !!! She only wanted to help me after the corporate manager called me while I was inside the store and told me to put him on speaker phone then and only then she wanted to help me !!! Terrible costumer service terrible attitudes !!!
-
July 2023 by Timothy Hoang (THModeCreate)
Angle was exceptionally helpful and a breath of fresh air. Although nothing could be done at the moment to resolve my issue, I felt confident everything that could be done was done. I have been through many different stores and she was the only one that I genuinely felt was trying to help. I would strongly recommend service from her and that location in general.
-
July 2023 by Robert Champion
Boy, try another Verizon store. I paid for them to set up my phone and watch and they didn't set it up correctly (says customer service) so now Verizon canceled my service on my watch and I have to pay for it 100%.. Went to the store for help and was told how I didnt reply to emails or texts and its my fault this happened...Not just help me fix the issue. Mind you I was a little harsh cause I dont have time for this. but the games the manager plays at this store isnt worth it. just move on to the store on Spencer. I am sure they are nice when things go good. But run if something goes wrong. Good Luck!
-
May 2023 by Jasmine Glover
Super racism in this store . The man sat down for 5 minutes before even approaching us & then when he did he was very rude & assumed my account would be locked . He was very non communicative , his customer service is horrible , it’s like black girls walked in they looked crazy .
-
May 2023 by T MR
I wish they had a few more sales reps on busy days.
-
April 2023 by K Köhler
Take the drive to the Baybrook location. These people don't know the phones and will try to sell you what they want to sell, not what you actually need.The greeter was nice but the cop was eyeballing me like I was about to try to steal a phone and the guy who was helping me had an attitude when I told him I was looking at phones online they don't sale.Also had to do the initial setup of a phone just to look at it. They don't keep up the devices on display and don't know much about them other than what their demo app says.Also took about 30 minutes of waiting around before someone got around to helping me. I walked out and took the drive to Baybrook. Surprise! No attitude over there and was in and out of the store in 10 minutes with a new phone that suits my needs.
-
April 2023 by Terry Hill
I went in to pick up my phone order. The online process wS very easy. I decided to ask a few wuestions and the clerk was very knowledgable. Made me feel welcomed.
-
January 2023 by Sheilah Lewis
Lesa went above and beyond to help me find my daughters phone. She was awesome and such a beautiful personality. Thank you Lesa, i found my daughters phone!
-
January 2023 by Brianna S
Thanks to Farrah, she made my process quick & easy. She knows how to make a stressful situation STRESS FREE.
-
January 2023 by Cynthia Reyes
I was doing an express checkout and the associates were quick to help me get through the process