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February 2023 by Adrienne M.
The store is fine and people are friendly. The service in the pharmacy leaves much to be desired. Wait times are long. Their techs are apathetic seeming and slow. I recently stayed on hold to speak with pharmacy staff for more than 30 minutes and no one ever answered. I had been with Walgreens for many years but have recently changed to a different pharmacy.
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July 2022 by Google user
Good pharmacy and there are good staffs.
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May 2022 by Angie King
Good pharmacy and there are good staffs.
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June 2021 by Alexis L.
DO NOT GO HERE FOR PRESCRIPTIONS! Their pharmacist is NOT knowledgeable nor does she know basics about antibiotics. The head pharmacist gave me incorrect instructions after I specifically asked her about my medication. This caused me to become even more sick than before. DO NOT GO HERE!
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March 2021 by Clyde M.
Popped in to get my passport pictures taken for a Federal handgun permit. Walgreens closest to my house isn't taking photos due to Covid. Got my fingerprints taken just before coming over, where the lady said that places like this were horrible for taking acceptable passport photos. Cheryl took my first picture, which didn't work because I was leaning my head. She didn't accept that, retaking the picture, providing what should be an acceptable picture. I mentioned that I was planning on getting my first passport as well. She was kind enough to print out the application, as well as the renewal for my fiancé, which Cheryl didn't have to do. Thank you for going the extra mile, I appreciate it.
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July 2020 by Jennifer T.
Very polite and went above and beyond. Super sweet ladies working especially during a time like this. Cammie and Sherlyn I I appreciate you ladies!!
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March 2020 by Naomi Salinas
I visited this Walgreens yesterday night and they have the slowest customer service and the cashiers seem to be lost. BTW this was with only 3 customers ahead of me.
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October 2019 by Hayden G.
I sent in a prescription on Tuesday and it didn't get filled until the following Monday. Every day they would tell me "it'll be here tomorrow." Some of the worst customer service I've ever received. They have no idea what they are doing.
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September 2019 by Craig S.
We love Walgreens stores. We have been using them for more than 30 years for our family. However, this location on Fairmont has serious customer service issues. They have the slowest, nonchalant, apathetic pharmacy techs that I have ever seen. Over the last 4 years I have made complaints to the AGM with no action taken. My wife and I have personally witnessed the manager make racist comments. They seriously need to consider changing the manager and trying to discover the root cause of the poor morale and terrible work ethic of their pharmacy techs. Btw, the daytime pharmacist is great. It must be a burden for her to put up with such a poor staff.
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September 2019 by Debora C.
LINDA is THE BEST CASHIER, friendly, considerate, helpful & soooo nice‼ . I always try and go during LINDA'S shift. Walgreens is a chain but this location is pretty special after shopping it for 20 years.
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September 2018 by Laci D.
The Walgreens pharmacy is awful. Not sure what's going on with Walgreens pharmacy's these days but the customer service is bad. They're not helpful and take their time. I keep calling in my prescriptions and they tell me it'll be ready by a certain time the next day, and I show up to pick up my medicine and they tell me it's not ready. I always have to wait or come back to get my prescriptions. I now go to Walmart's pharmacy's. They're quick and friendly! Definitely recommend going to Walmart instead of Walgreens.
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July 2018 by Bradley R.
We started frequenting this location after moving nearby in March of 2016. The customer service was much better than the Spencer Hwy Walgreens, even though they have limited hours. However, over past few months, the customer service and professionalism are so bad that we are considering moving our prescriptions to Kroger, even though they are NOT our insurance provider's recommended provider (it will cost us more). We provide the pharmacy with coupons for our most expensive prescriptions and they consistently fail to run them, lie to us about using them, and claim they are no good when they are when we verify that they are indeed functional. They were a month behind on the Valsartin recall, and obviously do not have the care, concern, and competency I expect of a pharmacy.
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June 2018 by Deanna Douglas McKee
The pharmacy is horrible! The staff is rude, I keep getting calls saying my prescription is ready, I go to pick it up and they know nothing about it. On top of that my doctor wrote a prescription and it was faxed over to the pharmacy, and the pharmacist is refusing to fill it until she talks to the physician on the phone. Since when do you not follow orders of a physician? I will be switching all six of my family members prescriptions to H-E-B now.
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April 2018 by Kristen L.
This is the most incompetent pharmacy I've ever been to. There's been a problem every time I've been in; several of my prescriptions that were called in were "lost," my prescriptions weren't ready even after I had been called and told they were, several of the techs were unaware of laws regarding partial fills on prescriptions and told me wrong information, and every pharmacist and tech I've dealt with has been rude and unhelpful. Definitely never using this location again.
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January 2018 by Amanda H.
Dirty when we walked in. They don't greet you when you walk in like other places do. Stood at the cash register forever for an employee to come check us out. We were behind someone and then three people behind us, all while nobody was up front working the register.