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June 2024 by Terberculosis Robocop
No one ever answers the phone. The app is terrible. I am going to close my account as soon as I can get an appointment.
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May 2024 by R Sifuentes
I can’t believe the audacity of Humaira Rahimi pretending to actually care and try to help me by rolling her eyes at me bro unprofessional she thinks I was yelling when the lady next to her Mrs Yessenia Cruz was loud as well so we are people with loud voices I know I have a loud voice and people misconstrued that with yelling but when someone steals your hard earned money money and you take the steps to stop the checks and they still process it help me to resolve the issue not just say I can’t help you when it was the banks fault.
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April 2024 by Efren
Excellent service, I went to open an account and Diego was very kind to me, I recommend this bank to people who have doubts about going. Don't get carried away by bad comments
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April 2024 by L Liles
I don't know what the problem is at this bank but their service is soooooo slowwwww. Everything is electronic, they have money counting equipment for deposits and withdrawal so what is the problem why so slow on service. This bank in Pasadena, Texas on Spencer. And it is not that busy but very very slow on service
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January 2024 by Nestor Munguia
You know why the people in this bank work as if they paid us very bad service, the truth is.
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January 2024 by Kara Caro
It makes me anxious just thinking that I have to stand in line to deposit or pay my bills. Terrible service with a teller. Better close this bank so we don't continue wasting so much waiting time.
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January 2024 by Gayle Keller
Wonderful service by Mariam and SE!
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December 2023 by Raul Murillo
The worst Wells Fargo branch office never in my life that I been in a bank got told they couldn’t help because off my language
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November 2023 by carlos delao
Customer service sucks here… I just left the bank after speaking with a customer service agent i will be closing my account here i don’t want to have to speak with someone that unprofessional here ever again. there are better customers service providers in other banks way more professional and with much better attitudes. Could’ve probably gotten more help from another customer service agent unfortunately she was the only one here. Don’t come to this bank for help go to another Wells Fargo…
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November 2023 by Yasmin Pena
Poor management. Long line!! I understand that everyone has their own personal role in the business. But customer service should be 1st. This is the only location "close" to home, and when you get in here its always a long waiting. Even if you guys are understaffed, you bankers sitting in a desk should jump in and be tellers when need to. Just my honest opinion. You can't even express yourself towards the long wait, without getting a bad attitude back from the staff.
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October 2023 by Camila
Of course all the reviews are true. This is the WORST location i have been to. The wait time is horrible they have no employees. Drive thru had 8 cars and only ONE lady doing transactions. WOULD NEVER RECOMMEND THIS LOCATION. It needs to close if they do not want to hire people.
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September 2023 by Tamara Baker
The absolute worst Wells Fargo I have ever been too! So slow! One tell working in the lobby and 12 people waiting! Totally ridiculous! Will never be back! All the ladies including the manager acted like there wasn’t a line out the door!
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September 2023 by Angelica Ramirez
It always take 30 minutes to deposit by the drive through. Short staff . This is ridiculous!!! Need more staff
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September 2023 by Kristian Calvillo
Worst drive thru service I waited 45 minutes and all the cars kept passing while I had to wait if I could give this place zero stars I would take your money elsewhere
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August 2023 by Lisa Hamilton
Terrible customer service. All I wanted to do is add someone to my account and I brought everything that the online customer service rep told me I needed. I made an appointment and we showed up only to be told it couldn't be done. Seriously considering shopping for a new bank. Everytime I ever come here for any kind of service, I end up angry and disappointed.
