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June 2025 by Angela G
These guys went absolutely above and beyond to make this the easiest experience I've had with a body shop. They not only made it easy they completed the work before they promised. They did an excellent job on the body repair to my truck. Will return for any needs my truck might have.
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May 2025 by Peter Werner
I had a terrific experience with Bayway Chevrolet Body Shop! Russell was professional, friendly and very informative. My 2021 Hyundai Elantra was repaired on schedule, and it looks as good as new. I highly recommend them, and be certain to ask for Russell!
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May 2025 by Lauren Barnes
Exceptional service and body work!
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April 2025 by Dr. Shields
Outstanding customer service and communication.
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February 2025 by Sanchez
Thank you for taking good care of my suburban and for all the repairs yall did and outstanding jod
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February 2025 by Valerie Frett
This is the third time my family and I have taken our vehicles in for repairs and the work is excellent.No complaints.
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January 2025 by Jimmy Beyer
Great people to work with. David and his team went the extra mile with outstanding customer service!
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December 2024 by Dianne Day
Great service. Work was completed on time. Service department kept me informed while work was being done. Everyone was professional and nice!
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December 2024 by Adam Metzler
John and the service team in collision center are great. He worked with insurance and took care of it all. Thank you, we recommend!
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February 2024 by Yogesh Patel
Repeat Customer, due to satisfaction of work and Service
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February 2024 by Monica Muzyka
I took my Camaro to Bayway for repairs after moderate damage from a wreck. The staff was kind and professional from the first interaction of making the call to schedule an estimate through the last interaction of picking up the car. John S. did a great job of keeping me updated and sending progress pictures. On pickup, we found a couple small spots needing touch up, which they did right away as we completed paperwork and the car turned out amazing. Very happy with their work and customer service. Would definitely recommend for a y needed repairs.
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January 2024 by Juan R.
I have to say I have never been so disappointed, more so, than I have been with this dealership. I bought a 2020 Dodge Charger from Bayway Chevy in Pearland on Nov. 25, 2023. I test drove the car around the block from the dealership and I ended up trading my car and buying the car I test drove. Once I did the financing, I did not get any paperwork on the car, he said he would send it or get it to me when my check cleared, as of this date 01-05-2024 I still have no paperwork. I drove home and it was on the drive home that I noticed the car would pull hard to the right when I applied the brakes. When I got home I checked out things that I should have checked out before buying the car, and I was not pleased. The oil did not appear to be changed, it had 60% left on it, it had three different kinds of tires, the right side fog light was flopping around, hanging on by a thread, there was a loud noise (whining) coming from the differential. I called and complained to the sales lady Jennifer, she said she would get with the managers... I never heard from anyone! I have since called several times, left messages, and no calls back. I have not gotten any of my paperwork on the car. I have called the store several times and can never reach the finance person or sales person.. Frankly, I would expect this kind of service from a nickel and dime dealership, but not from a well established franchise. Very disappointing. SincerelyJuan Rodriguez.
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November 2023 by Lamont S.
Let me start with the service repair 2015 Chevy Tahoe LTZ (avg yearly mileage 10K....which is excellent)...truthfully I have no issues with the repair or the $3000 bill; however, I believe any dealership/repair shop would have delivered the same end results. Thats Not the issue. The issue is customer service and closed loop communication. I noticed the 2.2 customer rating and said to myself that couldn't be right. Nope it's right..lol 20+ years in the Marine Corps has prepared me for all types of folks and conversations. I have always enjoyed the underlying insults and swipe lefts because assumptions are made based on my REI choice of wardrobe, which is why I'm upfront with my expectations......I shouldn't have to call to update myself or reconfirm authorizing a full repair (especially after informing them of what was needed to be repaired)......here we go again "Well sir this, well sir that ...some people consider a 100 dollars repair a lot a money....WTH!?" I didn't any receive a after service car wash. If 'Ole Joe" was still there working, I know for a fact my outcome would have been different. The customer glue is no longer there. To my Navy Docs and Marine Corps Brothers, on everything (I)we hold dear to our cloth. Do Not patronize this dealership.
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November 2023 by Kirk R.
PEARLAND LOCATION SERVICE. Yeah.. if you have anything older than 2014 they are not interested in your service business. To their credit, at least they are upfront about it over the phone. but if you have an '04 they won't even schedule you an appointment.
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October 2023 by sandra gonzalez
Very dissatisfied with the body work done. Not fixed correctly and David seamed I was a bother.
