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January 2024 by Juan R.
I have to say I have never been so disappointed, more so, than I have been with this dealership. I bought a 2020 Dodge Charger from Bayway Chevy in Pearland on Nov. 25, 2023. I test drove the car around the block from the dealership and I ended up trading my car and buying the car I test drove. Once I did the financing, I did not get any paperwork on the car, he said he would send it or get it to me when my check cleared, as of this date 01-05-2024 I still have no paperwork. I drove home and it was on the drive home that I noticed the car would pull hard to the right when I applied the brakes. When I got home I checked out things that I should have checked out before buying the car, and I was not pleased. The oil did not appear to be changed, it had 60% left on it, it had three different kinds of tires, the right side fog light was flopping around, hanging on by a thread, there was a loud noise (whining) coming from the differential. I called and complained to the sales lady Jennifer, she said she would get with the managers... I never heard from anyone! I have since called several times, left messages, and no calls back. I have not gotten any of my paperwork on the car. I have called the store several times and can never reach the finance person or sales person.. Frankly, I would expect this kind of service from a nickel and dime dealership, but not from a well established franchise. Very disappointing. SincerelyJuan Rodriguez.
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November 2023 by Lamont S.
Let me start with the service repair 2015 Chevy Tahoe LTZ (avg yearly mileage 10K....which is excellent)...truthfully I have no issues with the repair or the $3000 bill; however, I believe any dealership/repair shop would have delivered the same end results. Thats Not the issue. The issue is customer service and closed loop communication. I noticed the 2.2 customer rating and said to myself that couldn't be right. Nope it's right..lol 20+ years in the Marine Corps has prepared me for all types of folks and conversations. I have always enjoyed the underlying insults and swipe lefts because assumptions are made based on my REI choice of wardrobe, which is why I'm upfront with my expectations......I shouldn't have to call to update myself or reconfirm authorizing a full repair (especially after informing them of what was needed to be repaired)......here we go again "Well sir this, well sir that ...some people consider a 100 dollars repair a lot a money....WTH!?" I didn't any receive a after service car wash. If 'Ole Joe" was still there working, I know for a fact my outcome would have been different. The customer glue is no longer there. To my Navy Docs and Marine Corps Brothers, on everything (I)we hold dear to our cloth. Do Not patronize this dealership.
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November 2023 by Kirk R.
PEARLAND LOCATION SERVICE. Yeah.. if you have anything older than 2014 they are not interested in your service business. To their credit, at least they are upfront about it over the phone. but if you have an '04 they won't even schedule you an appointment.
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October 2023 by sandra gonzalez
Very dissatisfied with the body work done. Not fixed correctly and David seamed I was a bother.
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October 2023 by Patricia A.
Bayway was the worst most unprofessional place I have ever dealt with! I will NEVER EVER buy a car there or deal with them to repair my car !
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October 2023 by Ali Haider
They don’t have repair services for any EVs. I walked in for a body work and still told me that they don’t have tools to fix an electrical vehicle body work. ??♂️
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June 2023 by Pat Cameron
Got my red 2008 corvette body damage fixed. I was worried, but wow! Bayway Cheverolet body shop is very, very good. The repair job IS PERFECT! And they washed and detailed the car. It looks like it came right off the showroom floor... I am 110% satisfied after they went above and beyond. Thanks to David for making this such a smooth process! Highly recommended.Service: Body & Trim
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June 2023 by Sabrina L.
My spouse and I went to the dealership this week for a Chevy Suburban and left the dealership angry and utterly misled! We saw a Chevy Suburban for a great price on the dealerships online website. The only reason we went into the dealership was because MARIO CALLES ("scammer") told us that he would negotiate and gave us the price $67,500. After falling in love with the truck and ready to buy, the sale manager/"scammer" Mario Calles came out with a price that was 20k more than the website price. Bayway Chevrolet would not honor their advertised price! Ridiculous! They let us walk away without even trying to make a deal on their posted price! We had the opportunity to speak to the GM and he listened to our concerns but he did not offer to honor the negotiate price that Mario gave us over the phone. A visit to this dealership was complete waste of time and energy. We would give zero stars if we could. Do not waste your time if you see a posted internet price that seems to good to be true because it is.
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May 2023 by Ariana M.
I would give this place a minus 5 stars if I could.I took my 2021 suburban for an oil change ; I requested that they check my truck because my tires were wearing uneven, I was told it could be as simple as alignment needed.gave them my warranty information in case I would need a repair that would be related to front end parts . I specifically stated that my issue was only the uneven tires because I was ready to buy new tires. After 2 hrs Mr. Lewis call me and said I needed to have an alignment to fix my tires wearing uneven. He added that he found 2 codes in my truck but he was already taken care of them. No other details given nor he asked for approval for additional charges from me or the extended warranty. We agreed on the price of the alignment and oil change only !When I picked my vehicle; I found thru the paper work that they charged my extended warrant 2,000 dlls in labor and 230 dlls in parts .. lied to my warranty telling them I brought the truck with engine light on and that I had discussed an AC issue .. ( never mentioned anything about that, and my vehicle didn't have any engine light on! )They even made the claim to my extended warranty without consulting with me or getting my approval . I was never informed that my truck had HVAC trouble. And I never had an engine light on. I doubt you need 7 hrs ( 1260dlls ) labor for change an actuator of 30 bucks You need 4 hrs ( 666 dlls) to change one injector ( 132 dlls part) After I read all those charges I called Mr. Lewis and asked for explanation.. he told me he found those problems with the scanner ( can an AC problem be found with scanner ?) and his only arguments was that repairs didn't come out of my pocket, that my extender warrant did paySeem pretty scamming I doubt now if they really change those parts !! When I left the certificated Chevrolet dealer Mr. Dana stated "you have a great warranty plan " now I know why he said it !
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April 2023 by frank Rigsby
Had some collision damage repaired. Work was completed in a timely manner and well done. Truck was returned in immaculate condition. Russell did a great job of communication during the process.Services: Painting
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March 2023 by Canitra McCoy
Mr.Russell was excellent and communicated with us about everythingServices: Painting
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March 2023 by Escobar Advertising
Fabulous service great team good prices. David Coronado is very professional and experienced. When you need your car repaired that has experience you need to go somewhere where they’re going to take care of you and your car. Thank you.
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March 2023 by Landon C.
Purchased a truck on Jan 31. During visit, I asked about a sound while braking. The salesperson indicated it was brake pad moisture and would subside. I asked them to take it back into their shop to check it and the mechanic said, after looking a 2nd time, it was just the brake pad moisture. 4 days later check engine light comes on. Took into my local dealership and was told $8.5k in repairs needed that had been an issue for a while, not new (the sound I heard and asked about was the front end differential overhaul $3.4k repair, NOT the brake pad that I asked about on the test drive, and the catalytic converter had major erosion that had been going on for a while). I reached out over 6 times to Bayway over a week and a half to discuss and could not get in touch with anyone. When I did, after having emailing a manager, they indicated there was nothing they could do as they sell their trucks "as is". 2 months of me having to email multiple people, call every department, email higher managers, and calls later to request help in some capacity, back and forth later, the best they could offer was for another $3k, they could replace with used parts.Poor communication. Very little effort to help the situation. Terrible overall experience and would not recommend this dealership to anyone.
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March 2023 by Carmen B.
I can't say enough good about Bayway Chevrolet! Our salesman "Jay" was a joy to work with! Very knowledgeable/honest/genuine/patient/kind gentleman. Jay really took the time to listen to us and work with us. His team were also very cooperative and professional! We went to look at one car and left purchasing TWO new vehicles. That's how amazing Jay and Bayway are! Thank you guys so very much and many blessings to all.HIGHLY recommend Jay and Bayway team!
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February 2023 by Andrea Torres
I was in an auto accident and took my chevy trail boss here for collision work. I was very pleased with the service I received and would recommend this chevy location.Service: Painting
