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February 2023 by German H Munguía
Good service!
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January 2023 by Priscilla Reyes
Caleb is amazing. That man needs a raise. He is extremely helpful and the girl there too. Caleb goes above and beyond to solve problems and is super professional. I would drive 20 min to just have that customer service again! After having a bad experience at 11091 Broadway st. With Yvette and the other employees. I cried driving to the next bank which was this one. Caleb made me feel better. Thank you so much for your help and I wish him the best in his future. He’s going to do great things. He’s so professional and gets things done the right way. I applaud him !
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March 2022 by Yuri M
this bank said they don’t carry large sums of cash. i needed to withdraw and had to drive to another location for a large sum . ?u might as well shut it down .
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February 2022 by Yuri Moran
this bank said they don’t carry large sums of cash. i needed to withdraw and had to drive to another location for a large sum . ?u might as well shut it down .
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January 2022 by Raw Irrigation
Woman at front desk customer service is lousy. She rather talk to her friend than help a potential client.
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January 2022 by Crisstallymoll
5 people in line1 teller1 employee sitting at the front table helping nobody
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December 2021 by K Johnston
Don't waste your time at this location. They have no respect for anyone's time. We came to add me to my husband's account and a woman told us a banker was out so we would have to come back. Turns out she is the branch manager. So the branch manager is too lazy to add me to his account so we made 2 trips and now the banker is not even busy with a client but we are sitting here in a completely empty bank for over 20 minutes before being seen. It's an empty bank, why are we waiting? And why couldn't the branch manager help us earlier when it was also empty? Jacqueline is kind and helpful but the manager is grumpy and not helpful at all. Branch mgmt, Thanks for wasting an hour I could have spent with family and won't ever get back.
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December 2021 by Ashley Olivier
The branch manager is very rude and seems to have a lack of work ethic. The team does not appear to know what they are doing and need proper training. I have had great experiences at other locations but this branch is a disaster. I have never written a review, good or bad, but my experience warrants this post.
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December 2021 by J “JR -N-TX” R
PNC takeover of BBVA is a disaster. Non-existent call support. Wait times at local branches 1 to 1.5 hrs. Then, they can't help. Lost accounts. New account numbers. Automatic payments suspended. No access to pay services. Take your business elsewhere. I was a 25 year customer of Compass then BBVA with seldom an inssue that could not be worked out. PNC should be investigated.
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November 2021 by Freddy Alcocer
Had me waiting for almost 1 hour then at the end they could not help me and everyone backs up on what they say ... Noel was rude said he had no corporate number .Jacky told me I was able to get a card at this location and at the end said ohhhh noooooo .. and at the end Noel some how magically happened to be able to do his job and get me the number . He said he could not interrupt the manager but he was in the phone while he was waiting for me to get to his desk. While Jacky was just standing in the front holding the desk
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November 2021 by John Hoss
PNC takeover of BBVA is a disaster. Non-existent call support. Wait times at local branches 1 to 1.5 hrs. Then, they can't help. Lost accounts. New account numbers. Automatic payments suspended. No access to pay services. Take your business elsewhere. I was a 25 year customer of Compass then BBVA with seldom an inssue that could not be worked out. PNC should be investigated.
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September 2021 by Nicole Berreth
Had a great experience here. We sat down with Ms. Jackie Frank and she helped us set up an account, modify the names on 3 others, and set up a new card we had questions on. Ms. Michele Garza helped us with a deposit and directed us for some additional questions we had. We were able to get so much done and felt comfortable and in good hands the whole time. Both employees we met with were kind and attentive. Great location.
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July 2021 by Nicole Russo
Had a great experience here. We sat down with Ms. Jackie Frank and she helped us set up an account, modify the names on 3 others, and set up a new card we had questions on. Ms. Michele Garza helped us with a deposit and directed us for some additional questions we had. We were able to get so much done and felt comfortable and in good hands the whole time. Both employees we met with were kind and attentive. Great location.
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October 2020 by DJ K
Simple transactions they make a huge fuss and mess. They ask me administrative questions that they should know. Payments have become a PITA. This happens every month. Wish I went with another bank on this loan. Theres only one in there who know what shes doing.
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October 2020 by MD WASIM AKRAM
They will charge you overdraft even you have money on your account
