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February 2024 by MB
Great hotel very clean and surprisingly modern inside. I didn't use any of the facilities but the front desk employees were very friendly. Parking was easy and hotel was in a great location.Food & drinks: Lots of good food and bars nearby
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February 2024 by moses Cross
Great value. Great staff. Walmart with grocery store next door.Two thumbs up!
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January 2024 by Laura Martin
I asked for a room on the first floor and was advised unavailable. Agreed to the 2nd floor after the front desk advised the room was at the end. It was directly in the middle. Don't lie to your customers. Guest next door was extremely noisy with his music. I do appreciate the staff jumping on that resolution. The door to the room had a gap so big on the bottom a mouse could have crawled in. As it was ran across some cockroaches. Note this hotel does not reside in a very safe neighborhood and is very noisy. Unpleasant. I would not stay here again.
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November 2023 by James Lee
We roadtrip from Washington State to Houston regularly and have stayed in many 2-star budget motels. This one excels in every catergory: it's clean, the rooms are spacious, the beds are comfy, the staff is diligent and caring. It's clear the owners take pride in their property. The best part is the pool: waterfall and lush tropical plants. Don't miss this gem.
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October 2023 by harrison hester
Rooms were nice and good price. If you have semi you have to park in the Walmart parking lot. Watch for methley in the parking lot
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October 2023 by Venkata Perepu
Let me start with the advantages about this hotel before getting into the disadvantages.Advantages :1. Location is really great.2. Having Walmart next ti it is a Plus.3. Decent staff.4. Beds are good.5. Bathrooms were good.Disadvantage:1. Even though this hotel is being maintained this looks like a 50 year old building.2. This hotel end to end smells very bad. Some stink across the building. (there were a few reviews about this stench and they are true.)3. Too much cigarette smells along with the stench.4. Fans dont work properly in the room.5. We saw a baby cockroach.6. Safety wise didn’t feel that safe around.This hotel is okay if you are going to just stay for a night single or even with families.Anything more than that I wouldn’t recommend.Walkability: There is a Walmart right next to this hotel which makes it super comfortable and convenient to stay here.
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September 2023 by Kenneth Eash
Problem with noisy ceiling fans. The fan over bed and bathroom are very noisy. Functional but noisy.Rooms: Very comfortable. Bath well stocked . Should mop the floor, not real dirty but not real clean either.Nearby activities: Walmart borders the B W.
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July 2023 by Ely Schaffer
Seeing as how the owner of the hotel tried to dismiss their terrible service with a response that completely deflects the problem I am editing my review to clarify that I did not use a 3rd party booking agent to make my reservation, I made my reservation directly with Best Western.They overcharged me by $100 and refused to refund me or do anything about it. I stayed at this hotel while visiting my daughter, son in law, and newborn grandson. The hotel was booked and I was supposed to receive a first responders discount, but the reservation was not set up properly by the booking agent. I prepaid for the room, thinking the discount had been applied but it hadn't. This was initially realized upon check in, however the person who checked me in told me that they couldn't fix it prior to check out and that it would be resolved at that time. Upon checking out, the desk agent tried to refund me the difference of $100, but the system would not allow her to do so. I was told that the refund would appear on my card used for payment within 3 business days, however it never showed up. My daughter and I have called the hotel no less than 6 times and been told that a manager would review and call me back, this never happened. Finally on call number 7 I got a hold of the manager and was told that the employee who told me I would get the discount didn't understand the promotion and that nothing could be done. The employee who told me that I would get a refund then changed her story and said that I would get a gift card for the difference. When I pointed out that if that had been the case, I would have left with the gift card, the manager became rude and combative and refused to try and help me.The rooms are what you would expect of a hotel of this caliber, the area is nice. Unfortunately, the incompetence of the front desk and management brings the hotel down to one that I would never consider again.
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July 2023 by Heather Bird
Reserved a handicapped accessible room for my mom on the Best Western website (not third party) over a week ago. When we arrived to check in both myself and my father confirmed with the front desk person “Wonderly” that the room was an ADA accessible room. He told us both that it was. The room for my parents was not an ADA room. My dad called the front desk to let “Wonderly” know that the room they were given was not an ADA room and that we needed one to accommodate my mother. He told us, “You can check out if you don’t like it.” I went to the office to talk to “Wonderly” about the situation to explain the need for my handicapped mother to have an ADA room like we had reserved online. He told me that he had no control over the room assignments and just did what Google told him to do. I asked him why he told both me and my father that the room was ADA and he told me, “You can leave if you don’t like it.” My mom is handicapped, we had travelled a long way that day and we just wanted the room we had reserved so that she could comfortably and safely bathe and use the restroom. It’s a lot for her to move to another hotel and try to find one that is handicapped accessible at 7pm on a Friday night. I asked to speak to his manager and he told me that “he was kinda the manager because he’s been there a long time.” I asked again for a contact for his manager and he gave me a business card. I then called the number on the card and guess who answered??? “Wonderly”..:: when I pressed him on a speaking with a manager he condescendingly said that the manager would be there in the morning, call then.” The way we have been disregarded by “Wonderly” is the worst customer service and disregard for a person with a disability we have ever experienced. We have no choice to stay here because at this late of an hour we can not find another hotel near by that has an ADA room available. We had to go to a nearby Walmart to purchase a shower chair so that my mom can try to bathe and have something to use that is hopefully stable enough when trying to go to the bathroom. My daughter lives in Pearland, we will never stay here again when visiting after being treated with such utter disdain and disrespect.
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July 2023 by Cris Cline
Pool was closed in the morning for cleaning. Was hoping to let the kids swim. Maybe they should clean it at checkout time.
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July 2023 by AreenMarie Morrison
NOTE: This is a Motel, not a Hotel. Recently remodeled; signs of age, but nicely done. Room was clean. The pool area (not used) looked inviting. Don't bother with the breakfast; poor selection, low quality, and equipment doesn't work.
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July 2023 by Heather B.
Reserved a handicapped accessible room for my mom on the Best Western website (not third party) over a week ago. When we arrived to check in both myself and my father confirmed with the front desk person "Wonderly" that the room was an ADA accessible room. He told us both that it was. The room for my parents was not an ADA room. My dad called the front desk to let "Wonderly" know that the room they were given was not an ADA room and that we needed one to accommodate my mother. He told us, "You can check out if you don't like it." I went to the office to talk to "Wonderly" about the situation to explain the need for my handicapped mother to have an ADA room like we had reserved online. He told me that he had no control over the room assignments and just did what Google told him to do. I asked him why he told both me and my father that the room was ADA and he told me, "You can leave if you don't like it." My mom is handicapped, we had travelled a long way that day and we just wanted the room we had reserved so that she could comfortably and safely bathe and use the restroom. It's a lot for her to move to another hotel and try to find one that is handicapped accessible at 7pm on a Friday night. I asked to speak to his manager and he told me that "he was kinda the manager because he's been there a long time." I asked again for a contact for his manager and he gave me a business card. I then called the number on the card and guess who answered??? "Wonderly"..:: when I pressed him on a speaking with a manager he condescendingly said that the manager would be there in the morning, call then." The way we have been disregarded by "Wonderly" is the worst customer service and disregard for a person with a disability we have ever experienced. We have no choice to stay here because at this late of an hour we can not find another hotel near by that has an ADA room available. We had to go to a nearby Walmart to purchase a shower chair so that my mom can try to bathe and have something to use that is hopefully stable enough when trying to go to the bathroom. My daughter lives in Pearland, we will never stay here again when visiting after being treated with such utter disdain and disrespect.
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June 2023 by Mary Loomis
This hotel was very clean and the front desk person was very friendly and helpful. It was very easy to get to. They also provide breakfast ?. I was in deed ready for hot coffee. They also had pancakes and waffle.
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June 2023 by john leseberg
I'm a trucker. 5 stars for location because I delivered my equipment across the street, and the Walmart is directly next door. Carpet need an xtra cleaning, otherwise not bad. Room was clean and cozy. Great shower water pressure! Truckers, you can park bobtailed in the hotel parking lot...No parking at Walmart. B-fast bar was ok at best. Most other locations serve a full b-fast at same hotel rate, something BW should consider.
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April 2023 by Amanda Stokes
Everything about this hotel met my expectations. From the excellent customer service to housekeeping making sure we had everything we needed, made this hotel one of the best hotels I've been in. The pool was beautiful. There is a laundry room, a fitness center, and a continental breakfast. Will definitely stay again.Rooms: The rooms were very clean and the bed was comfortableWalkability: Wal-Mart was literally 2 minutes walking distance
