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October 2024 by Joel G
They give you a car with no tread on the tires. USA USA USA....
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June 2024 by Jamail Mays
Great customer service local in my neighborhood so awesome.
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March 2024 by Sam C
They quoted me 93.00 a day for a compact Kia. Just wanted to save you time from being on the phone
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March 2024 by Brandon Capelo
I gave up on trying to be helped. Every time someone spoke to me on the phone they had way too thick an accent and would not speak directly into the receiver. After the third time I just got annoyed and contacted Enterprise. This company would be better benefited by training their customer service people to speak strongly, clearly and enunciate like a professional CSR.
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December 2023 by Kuttin’ Edge Salon and Barbershop
The customer service was on point. Regina and Michael really done an awesome job with accommodating my family. Much like a breath of fresh air.
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June 2023 by Tiffany Wright
Please do a better job to effectively communicate and address customers in a professional manner.
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June 2023 by Jill
Well so far "Mike" has not been very helpful for me this morning. I rented a car last night, paid in full online, and he now has no car for me. He actually had the audacity to say he couldn't talk to me on the phone because he had "customers in front of him". Probably the one he gave my pre-paid reservation to - and very interesting that someone who pays online is not a customer who is valued. I will never prepay for a car again. He cannot promise I would be refunded immediately ("call the 800 number" was his sage advice), and he could not promise to fill the reservation. It's a big city, I have a hard time believing he couldn't find another budget location to bring a car to service the reservation. Now I'm sure he was as charming as could be to the customer in front of him, but that certainly has not been my experience so buyer beware.eta - editing to 4 stars - ended up getting a very nice car that I kept for 2 weeks while mine has been in shop. It shouldn't have taken my husband going in to make that happen, but maybe the attendant was having a bad day. Willing to give another chance.
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November 2022 by Julius Agno
didnt have car i paid for
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November 2022 by Mary Elizabeth Champagne
No cars available for a whole week
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July 2022 by Norma Mendez
What is the purpose tried to rent a car , just don’t offer to drop off different locations? Have never had problems renting a car just for 1 day. Would of given you zero stars but didn’t let me .?
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June 2022 by Michael Karr
Budget did a fantastic job getting me a rental for my vacation. Michael at budget was a great help. He was very informative and professional. His attitude was great. I got a great car great service and am very happy with my purchase. Thank you Michael and budget for helping me have a super vacation
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February 2022 by Ravi K.
Tip: if you are a Costco customer use Costco travel portal to rent the car. You will get the corporate rate. Good service. Polite staff. Quick checkin and checkout. Overall: good experience
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February 2022 by Yushan H.
Respect customers with professional service. This location serves Pearlanders with great convenience. Thank you!
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November 2021 by Brianna
Tarsha changed our view on renting vehicles! I was apprehensive because renting cars in the past has been nothing but a nightmare. But when I came in Tarsha told me what she had and how much. But I had found a deal cheaper and they honored it! The first car I got had low tire pressure and the mechanic told me to pull into the back and he would fill it. He noticed it was really low so they set me up with a different car! These are all nice, new cars, too. I was set up with a brand new Nissan Altima with 10k miles. The check in and check out process was a matter of MINUTES!!!! No extra fees tacked on, nothing. Thank you for your great hospitality!!!
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November 2021 by Javier Ponce
Very bad service, from the staff.
