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June 2023 by Tiffany Wright
Please do a better job to effectively communicate and address customers in a professional manner.
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June 2023 by Jill
Well so far "Mike" has not been very helpful for me this morning. I rented a car last night, paid in full online, and he now has no car for me. He actually had the audacity to say he couldn't talk to me on the phone because he had "customers in front of him". Probably the one he gave my pre-paid reservation to - and very interesting that someone who pays online is not a customer who is valued. I will never prepay for a car again. He cannot promise I would be refunded immediately ("call the 800 number" was his sage advice), and he could not promise to fill the reservation. It's a big city, I have a hard time believing he couldn't find another budget location to bring a car to service the reservation. Now I'm sure he was as charming as could be to the customer in front of him, but that certainly has not been my experience so buyer beware.eta - editing to 4 stars - ended up getting a very nice car that I kept for 2 weeks while mine has been in shop. It shouldn't have taken my husband going in to make that happen, but maybe the attendant was having a bad day. Willing to give another chance.
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July 2022 by Norma Mendez
What is the purpose tried to rent a car , just don’t offer to drop off different locations? Have never had problems renting a car just for 1 day. Would of given you zero stars but didn’t let me .?
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June 2022 by Michael Karr
Budget did a fantastic job getting me a rental for my vacation. Michael at budget was a great help. He was very informative and professional. His attitude was great. I got a great car great service and am very happy with my purchase. Thank you Michael and budget for helping me have a super vacation
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February 2022 by Ravi K.
Tip: if you are a Costco customer use Costco travel portal to rent the car. You will get the corporate rate. Good service. Polite staff. Quick checkin and checkout. Overall: good experience
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February 2022 by Yushan H.
Respect customers with professional service. This location serves Pearlanders with great convenience. Thank you!
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September 2021 by Brianna Rud
Tarsha changed our view on renting vehicles! I was apprehensive because renting cars in the past has been nothing but a nightmare. But when I came in Tarsha told me what she had and how much. But I had found a deal cheaper and they honored it! The first car I got had low tire pressure and the mechanic told me to pull into the back and he would fill it. He noticed it was really low so they set me up with a different car! These are all nice, new cars, too. I was set up with a brand new Nissan Altima with 10k miles. The check in and check out process was a matter of MINUTES!!!! No extra fees tacked on, nothing. Thank you for your great hospitality!!!
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August 2021 by janaie fuselier
Mike always is friendly and does a good job. Never had a problem.
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July 2021 by Charita Marks
I wish I could give this place zero stars. The employee took forever to come to the counter. I wasn’t greeted at all. I had to ask “ Hello is anyone available”. I was given wrong information on policies. The employee wasn’t helpful at all. I asked could I speak to a supervisor & he ignored me. He blamed the information was wrong due to employee working in another country. I advised him I called several times before I came but never got someone to answer the phone. Please don’t waste your time go to Enterprise
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June 2021 by Jahalyia C.
I had been using this place for years....but on the 15th of June they stole over 900.00 from my credit card. These people are scammers they reps barely speak English & they say one thing and confirm another and later you find out that they entered things in wrong and charge you outrageous fees that no one would ever agree upon. I spoke to a rep that told me the situation would be fixed when I returned the car. But little did I know they said they do not know why the rep would tell me that. I told them I needed to speak to a manager but then they tell me none was available and they would have one give me a call back within 48 hours. It's now been 9 days. I have emailed, called etc and no one is even trying to help me to fix this issue. I really expected more from a company you have been doing business with for many years. I told them I have the case#, name and badge number that was given to me that said the account would be fixed but no one what's to hear it. Then then I told them they have voice recording I know they can listen too to fix the issue cause they are saying it's my word against the rep. But a voice recording should prove what they need to know. Plus the other rep told me that he put notes in the account to .are the changes but they all keep saying they see no notes. So how did I get all this info if it wasn't given to me by your rep. Then you go take this money out of my account without me authorizing these fees. I will never use this company again and now I'm having to go through my bank to try to get it resolved. This is truly uncalled for. Not good for business. I will never recommend this company to anyone. They steal & are liars. STAY AWAY !!!!
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April 2021 by R W
Great pickup experience but person there for drop-off was quite rude and disinterested in doing their job.
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January 2021 by jessica Peek
Mr. Michael and staff is very professional. Service is top notch and I would recommend other to this business.
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July 2020 by Carolyn Batiste
I never had a problem with budget for years. Always Awesome service.
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March 2020 by Darrell Ford
Great staff. I have rented over 30 times and will continue to
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October 2019 by Kim Carter
Super nice people. They are really helpful and caring. We had a medical issue arise during our rental and ended up having to keep the car an extended amount of time. They worked with me to continue the extended rental with the best rates they could. They never made me feel like I was needed to rush or was causing issues. I rent from them a lot and its always the same great service.
