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December 2023 by Marcela M.
My family and I have been shopping at this location ever since it opened. The cashiers, food samplers and other staff working here have always been very nice and courteous. The store is very clean, well stocked and organized as well. However, today my son and I were trying samples and came across the person serving the ham, this happened at around 2:50 p. m at this location. He was cutting up the pieces and putting them in the disposable little containers. I reached over to take one and he immediately with a very loud and rude tone told me to stop. He said you do not take anything from the trays, we serve you when we serve you meaning he would give me the sample. He also in a very loud and scolding manner told me that I had contaminated all the ham he had served and that he would have to throw it all out, however I didn't touch anything because he stopped me before I could even take one. I would also like to point out that there was a couple sampling ham and the lady grabbed the container the ham was in and opened it but he didn't tell her anything at all. It was very embarrassing and humiliating especially because my son and other customers witnessed this. It made my son very nervous. Every server we have sampled from before allows us to pick up the samples ourselves and they have never had a problem with that. I was going to purchase 3 Kirkland hams but instead I left and purchased elsewhere. I will definitely avoid him in the future. I do not like leaving reviews like this but I just wanted to say that this was very unprofessional and uncalled for. I know there are certain policies when it comes to food but he could have been more polite. The reason I gave 3 stars and not 5 is because of what happened today.
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November 2023 by Miguel Saucedo
Got everything processed for a TPMS workup. Paperwork was given to me at 10:40am. I went to shop around and was sitting in front of the tire center at 11am. At 1:20 I asked for an update. They claimed they called me at 11:15 and left a voice mail. I showed them my phone and checked and voice-mail to see I had nothing. This worker who claimed he called me made false paperwork to show he "called" me at 11:15. Don't get work done here if they're going to lie about making and leaving a voice-mail.Update: Asked to speak to someone higher up and the higher up lady said she could pull up the call log. She came back and told me there was proof I was called. One of the workers showed me a picture, and it was in fact NOT my number. It was 1 number off. Very incompetent staff. If they can dial a number correctly, what makes you think they can install things correctly? It all involves numbers.
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November 2023 by Joanna Nguyen
Have an appt to rotate the tires. It’s been 3 hours and they’re still haven’t done with my car ?
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October 2023 by Richard M.
Always consistent in great quality of products at low prices. Great service, fantastic return policy.
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October 2023 by Steve L.
I made an appointment for tire service today, and showed up 30 minutes before my scheduled appointment. Waymon checked me in, and I made sure to tell him TWICE that I'm getting a low pressure warning from one tire and to please check it. He promised me he would note it on the work order. I purchased the tires from this very Costco location, so their road hazard warranty should apply if there was any damage. Whelp, after waiting for 2.5 hours, I was told that my car was "ready" but that they forgot to look for damage on the suspect tire. The clerk said I was welcome to stay for another hour or so if I wanted them to check it out, but they couldn't get to it immediately since they had other customers in front of me. In total I spent close to 3 hours today in this terrible Costco location, and the one reason I went there - to get that tire looked at - wasn't addressed. Again - I told Waymon TWICE to please note it on the work order. If you schedule an appointment for tire service at this location, pack your patience and a good book, because it's going to be a frustrating and lengthy experience. You've been warned.
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October 2023 by John Diep
Terrible experience. I had a 11AM appointment for a tire rotation and balance and I did not make it out until closer to 2. 3 hours for a tire rotation and balance. And to be honest, I did not even see then balance my tires. Just popped the back tires to the front and the fronts to the back and called it a day. At one point I peaked into the work area and noticed all 5 tech's huddle up in a corner. I later found out that they had a 45 minutes meeting while 4-5 other customer's have been waiting 2 hours plus for their cars. Not the best time to have a team meeting when there are several customers waiting. The customer's time is not important as their time I guess. Also this CostCo location is very careless about how gentle they treat your car. I have numerous door dings and my tire rims are always scratched up that I did not have before bringing in my car. I do hand wash my car so I know if there are new car door dings or if my tires are scratched or damage. They do not care about taking care of your car whatsoever. I noticed that they are not careful with the torque air gun when taking off and putting back in the tire lug nuts. They are just very rough and careless about your car. They always seemed angry about working here and have very bad attitudes. If you don't like working here, I heard that Discount Tires are always hiring. I mean y'all only do tires and batteries. How hard could that be? Seriously, if you love your car and don't want door dings and your tire rims all scratched up, go somewhere else because they don't value your business here or how hard you work for your car in keeping it good condition. They treat your car like garbage cans. Throw them around and denting them. It's not their problem or concern.
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August 2023 by Harold Walton
Horrible service waited at the desk for over an hour with a flat tire problem update over 3 hours to fix a flat avoid this tire center
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August 2023 by Steve _
First time getting tires at Costco. Everyone I interacted with was nice. The tires needed to be ordered and only took 1 day to arrive. The installation took about an hour while I shopped. Very good experience getting tires. The tires also ride great on the road. So far, so good.
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August 2023 by Gillian B.
Always friendly but yet always busy. Sweet spot of lines and parking is during week. So many samples on fridays too
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June 2023 by Mark W.
I was 4th customer in line for tires today. Had to argue the warranty with the service rep, as I was told they wouldn't honor Michelins warranty because of speed rating. It's funny I go on Michelins site and the tires I wanted are recommended by Michelin. Finally had to get store manger Gabe who was very nice agreed they will honor warranty. I am still sitting her and 3.5 hrs later and still no one has touched my car. Very sad for such a large company to treat customers this way. I will probably wast 5 hrs of my Sunday. Do not recommend this location for tires!
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June 2023 by Jando S.
I've maintained that I've never met a Costco that I didn't like, which certainly applies to this Pearland location. The only things that I've noticed here that don't apply at the other stellar locations around the city is subpar customer service and lacking inventory. I realize that all locations are usually catered to their surrounding neighborhoods, but I've found more basic stuff than anything else. If we're going purely on looks, everything checks off: the exterior is well maintained and even still looks new'ish, the bathrooms are clean, and the rest of the warehouse looks organized. Even the parking isn't that much of an issue even on the weekends, which is a great thing.However, I've noticed they're not as big in sporting goods or well stocked with Asian foods as the Richmond location or have the killer bakery items and extensive holiday decor like the Webster location. I've found more pet-friendly inventory and clothing choices at the Katy location, but maybe there's a method to the madness on Costco's end. I do appreciate the occasional wine tastings and the fact the gas station moves way quicker here than the other spots, so there's that.Sadly, the biggest drag has been their customer service. The membership team sometimes look like they can't be bothered (hence, I'd rather return my purchases at a different store) and half the time I can't flag down folks that seem to want to help me locate something. Even when checking out, the cashiers seem to get the line moving than they are being friendly. I'm all for efficiency, but even a smile goes a long way. This certainly does not apply to everyone, but these mishaps have happened more than in their sister locations.At the end of the day, Costco is still Costco and when in Pearland and on the hunt for a Kirkland branded anything, this is likely where I'll be.
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May 2023 by Rosalinda Ortiz
Bad service and the workers with attitude
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April 2023 by Ngoc H.
I'm not suing I'm a Costco snob but I do know my Costco and love visiting different Costco anywhere I go. I'm in Houston and gotta say this Costco is lacking some items. Pastries we normally get not available. Asian items I'm used to not available. Overall I wasn't impressed but did enjoy my experience.
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March 2023 by Tony W.
Unfortunately, I got a flat tire. The closest place to me was Costco went inside spoke Waymon which continue to tell me that specs on my door said 93v that he would have to replace all four of my tires explained to me that my car needed 94v and that's all they carried I said that's fine put one 94V on my car so I can get going because I can't afford to get four new tires at this moment I'll come back later to get the other three he told me no sir I cannot sell you one tire I said because it's not safe I said is it safe for me to drive off with a flat tire, I said is this policy show me in writing please . He could find it. I asked again are you sure you're going to deny me service. To make along short I drive off one tire flat and someone hit me in the back on Broadway. Now my car is totaled. Thanks Waymon
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March 2023 by Fabian V.
Got home from spending a small fortune in Costco after a 50 minute round trip in driving time. One of the packs of bacon in the 4 pack is bad. The online agent could offer no solution other than saying that I need to go back to the store. I am not driving for 50 minutes and then waiting in line for who knows how long to get a refund for 1 pack of bacon. Really terrible service. I will not be renewing my membership when it comes up later this year and I definitely will not be back. What I will be doing is posting this on every platform I can think of. Let's see if they even care.