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November 2024 by marlin teneyuque
Two new employees were in the store the female helped me and my son. She was pleasant, and quick and even included a phone case to my surprise. The windows were being clean too. Definitely going back, great service
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October 2024 by Humqn
Went in to get a new phone today, came back with that plus two new chargers, a cute phone case, and a privacy screen for little over $200! Stephanie hooked us up, and I greatly appreciate the amazing customer service. We will be back!
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October 2024 by Chaparris Estela
Unfortunately, a terrible store. I had a horrible experience with the clerk. When the personnel has issues with other people they take it out on you. Very unprofessional. The manager is very rude as well. I was advised to contact corporate. I will be doing this. Terrible service. Will also be contacting the BBB as well.
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August 2024 by Toree Bryant
Stephanie was great, she made this process very easy. She should get all that good things her way.
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July 2024 by David Barnes
I had a problem with my SIM card, walked in there and Crystal was able to fix it in a few minutes with awesome customer service. Thank you!
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July 2024 by Luisa GH
Crystal has an outstanding personality and very knowledgeable. If you're looking for quality and someone who's patient with all the knowledge come and see her.
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July 2024 by George Graben
Stephanie gave me excellent service and quickly got me taken care of
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July 2024 by Brandon C. Williams
I received the most incredible service from Stephanie and Crystal. Both provided me with what I came in looking for and left me coming out with an upgrade and bonus gear for under $100. I’m in awe of what they’ve done for my day!
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July 2024 by Roxana Benitez
I love Cricket !
Especially Stephany Good Service , She’s the best ☺️ Thank you so much for your help I will never regret coming from SoHo to find you at Pearland .
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June 2024 by Gerakl Gerakl
They at the store didnot want to help me! He said just call customer service
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June 2024 by Leonor Pruneda
They don't help at all, everything you have to do
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March 2024 by The Clown
This is our go-to store for new phones/phone replacements and I just want to say, AMAZING customer service. Shout out to Joe and Keanan, very helpful and great with customers, made every frustration work out and did quite literally everything they could to help. If I wasn't broke I'd get them a gift basket. 10/10 Joe and Keanan deserve a raise
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March 2024 by Marker
This is our go-to store for new phones/phone replacements and I just want to say, AMAZING customer service. Shout out to Joe and Keanan, very helpful and great with customers, made every frustration work out and did quite literally everything they could to help. If I wasn't broke I'd get them a gift basket. 10/10 Joe and Keanan deserve a raise
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January 2024 by B
I was very disappointed with the customer service I received. I went to this store 1/4/24 at 9:50am. I walked in and stood there for few minutes because I didn't see anyone. I heard loud music towards the back so I walked over to knock on door and saw a female employee was there putting on her makeup. She told me they were closed and I didn't know because the door was open. She said I had to go back outside and wait 10 minutes which I did. When she opened the door and I came in I tried to explain to her what happened with my phone and wanting to purchase another and transferring my photos. She told me she can't guarantee my photos will be transferred. I told her my photos are always transferred when I switch phones and she told me that every time she helped someone tried to transfer their photos, she couldn't do it, therefore she told me she's not going to guarantee me my photos will be retrieved. I told her I have a Google account and she still wasn't helpful. I felt like she just was irritated and didn't want to be bothered with me. A guy walked in the store who I thought was a customer but it was a friend of hers and she told him to come back later. I felt like she just wanted to rush me. When I saw she clearly was not interested in trying to help me I said to her I was sorry to bother her and I walked out the store. She said okay very quickly, which let me know that's exactly what she wanted me to do in the first place, leave. She was so disrespectful and I've been a customer with cricket for 9 years. I found another cricket store on I 45 where a woman, Kristen, was very patient with me and explain things to me. She was very knowledgeable because she knew exactly the answers to my questions versus the other girl at the other store looking at me like I was crazy, always saying she didn't know what I was talking about. I got a phone that was a reasonable price and my photos and other information was transferred over. I will never go to that store again if that girl is working there. I don't know her name but I'm sure they can find out who was working that day at that time and look at the cameras. I felt like this girl came to work and didn't want to work. It was very inconvenient for me because I live 10 minutes away from the Pearland store and had to drive to another location that's farther from my house. But I will do that since the customer service is much better.
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September 2023 by Yahya Morse
I've been going to this store since 2012 and I've always had great service here but lately my experiences have been bad . None of the phones on display have prices . Some of the employees are clueless in customer service. The overall condition and cleanliness of the store has gone down . I'm sad to say these things because I was always treated well there before
