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May 2025 by amanda alaniz
Went to get a bat for my son and Jag helped me! He was super kind and helpful.
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May 2025 by Marisol Morales
Arturo is a nice gentleman. He was attentive and has excellent customer service!
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May 2025 by Lativia Bailey
Actually had a great experience!!! I went for some Nike training shoes, and Cam was very nice helping me select which colors and what was trending, he is a great asset to this location. Even my cashier, Jamesica made sure I had signed up to get points from the purchase that I could use later for future purchases. Solid place for workout gear. And you can’t beat the organization. More laid back spot for shopping for gear. I truly enjoyed it.
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February 2025 by Katrina Cantu
I tried doing a review on the email after I picked up my order but it still shows I picked up at Baybrook and I didn’t. They were out of stock so it was moved to Pearland. Just want to give a shout out to Jesus Garza. He was quick, courteous and professional. I appreciate experiences like that even if only for a short time.
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December 2024 by Elizabeth Q
Best customer service I’ve received! We will be back!
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November 2024 by Madelyn Latiolais
MacKenzie was so sweet and nice! Wonderful checkout experience
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November 2024 by Evelio Villarreal
Very poor customer service. in town for business purposes.
Went in to purchase a name brand pair of shoes (not cheap) to replace the ones I currently have. Got to the shoe department and was standing there looking over the shoes for several minutes. Several employees walk by without asking if I needed assistance. I finally had to flag down one employee and asked if they had my comparable shoe, in the same brand. He looks and finds one he says is similar, so he goes and brings it to me - then vanishes. I try on the shoe - it does not have the same features that I needed with my current shoe. Employee is not around to ask questions about the fit, etc.
I have to go to the back room to flag him down and ask to bring the other pair I asked about. I go back, sit down, and he brings me a new pair of a newer, similar model. And goes back to put the first pair away. Does not return to ask if the new pair are better. Well, they are. Much better fit, feel, etc. I bought the shoes because I needed a new pair to help with pain in my joints.
I guess I should not have purchased the shoes and let a manager know the reason was for the non-existent customer service.
If you expect great customer service - I do not recommend this particular Dick's Sporting Goods.
Maybe this review will get someone's attention....
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September 2024 by Roderick Williams
Great service! Jag helped me out and gave me valuable information
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August 2024 by Angela moore
The women’s bathroom was DISGUSTING! The trash next to the toilet was overflowing with used feminine products. The other toilet seemed clogged and it appeared that there was literal feces on the wall. It was barely mid day. They had not been open long at all. There is no way all this mess happened after opening. It has to have been DAYS since it was cleaned. When I walked in, an employee even walked out. So the staff had to have seen it but nobody did anything about it.
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August 2024 by vianey ontiveros
We were charged incorrectly at the register and manager Manny promptly took care of the reinbursment with a great attitude and was super helpful.
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June 2024 by Isaiah Burdwell
Jeff did a great job regripping my driver. Had it done in less than 10 minutes. Highly recommend.
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June 2024 by Reyna Salmeron
Amazing team members went to pick up my order and got helped out by David and Noel.M. you guys were awesome thank-you guys for making the process easy and quick.
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June 2024 by Tina Massey
Lily was so helpful and she has great customer service. Thanks for all of your help. You’re the absolute best.
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June 2024 by Whitney Adams
Curbside service is beyond a joke at this location.
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June 2024 by ismail hamed
I bought a adidas soccer cleats for normal friendly plays, and after less than 1 month of using it both cleats were ripped from the sides and I pretty much can’t use them anymore, I bought another cleats from Academy sport and they are still in good shape even after 3 months of using them.
Prices are high and quality is low don’t buy from here, not worth time or money.
