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February 2024 by lovingia1
I decided to wait a week to compose this review. I was certainly frustrated with my experience and didn't want emotion to reflect in my review. I'll just state facts and let you draw your own conclusions. Within the last 18 months I purchased a set of tires for my truck from this shop. The total was just over $1000. The tires have less than 10,000 miles and are in excellent condition. One started leaking last week. I took it in for repair. The shop informed me that the tire had 3 holes in it and could not be repaired due to Goodyear's policy of a max of 2 repairs per tire. They told me there was a screw in it, a heavy industrial staple, and a third hole of unknown origin. The only alternative was to buy another tire. I took it to another shop for evaluation. I was told the screw and staple had not penetrated and were not leaking. A repair was performed on only one leak. That repair has held for 6 days with no leaks. I was very disappointed with the expertise and service at this Goodyear. I wish I had purchased my tires elsewhere.
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February 2024 by Bruce
Always professional but make you feel taken care. The service is worth the price, the technicians know your car and can be trusted to service your vehicle. It’s best to have an appointment. And check out their tires sales.
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February 2024 by Chi A
I brought my car here for a regular check and general inspection and I was told my car had no issues besides needing an oil and brake change for almost $500. I asked again if my tires and alignment were checked as originally requested after they were about to send me home with my car. They told me everything was checked but they would basically "double check" the alignment, just for me to call the next day and have them tell me there was a nail in one of my tires (???) If there were no issues the day before when they claimed they checked everything and were about to send me back with my car, I'm wondering how they just noticed a nail and "almost flattened tire" (which they threw away, so i couldn't confirm the nail myself) . So I told them to change the tire, which came out to an extra $150+, when I picked up my car I saw a spare placed instead of the new tire they were charging me for. I don't trust this location and I don't think they actually work on the cars like they claim. I don't know how a spare tire could go overlooked but i never want to take my car back. The "new" tire they placed looks older than the 3 tires i've had in my car for the past 4 years. They changed out a bunch of other parts because I reported that my car was shaking and now It drives worse than it did before! I genuinely feel like i had my car parts that were in good condition replaced with old equipment. Very disappointed and I feel scammed.
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January 2024 by lorena ibarguen
Reliable and top quality service! Going here for all my tire needs in the future
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January 2024 by Danny Wood
Every time I come in for service, the Goodyear team delivers great service. I have been a customer for 20+ years and refer everyone I know to this Goodyear on Kirby in Pearland!!!
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January 2024 by Jalen Winn
DO NOT TAKE YOUR VEHICLE HERE. I came here to get a new battery for my vehicle, just for this place to DAMAGE my passenger car seat. August is the manager at this location. Highly upset, I confronted him about the damaged seat. Instead of August trying to deescalate the situation based off his wrong doings, he decided to threaten me & cursed at me. He obviously could tell that I was younger therefore he gave no respect. I was on the phone with my parents the whole time the incident occurred, so they came to the location when they heard August threaten me. My dad came to speak to August, and after that the company was forced to fix my passenger seat. DONT EVER TAKE YOUR CAR TO THIS LOCATION.
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December 2023 by Anonymous Person
Called twice for information and was hung up on both times. Unprofessional.
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October 2023 by tomeka sanders
Love this place! Mechanics are honest, helpful, & friendly. Ask for August Dewalt.
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September 2023 by Tymm ogunn
Worst Goodyear year. The phone stay ringing. It’s just a job for them. They want you to drop off your vehicle and they will get to it when they can. Thing thing is they don’t look that busy.
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September 2023 by J. Hines
This has been my go-to place for all things car related that I can get fixed for at least the past 10 years!The people are the best and they're led by August, who is the reason that I have been coming back all these years. They are honest about the repairs that are needed and do not try to take advantage of people.I recommend scheduling an appointment when you need service because so many people go and are loyal to this location for the same reason.At this Goodyear location, they make sure that you're more than just someone coming to fix your car... They treat you like family and remember the small things, which always means so much!It's also a great atmosphere because not only can you meet nice people there but it's in walking distance to great restaurants in the Pearland Town Center and by the time you grab something to eat and walk back, your car is usually done.I highly recommend this location and will come back for as long as August is there! Many people that I've met there drive from all over the city just because of him and his crew!
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September 2023 by Edwin Cornejo
I had my Mercedes AMG e class at Goodyear fora week! Isrrael said he was waiting on the tire. I put the wheel in my truck and took it to NTB. I had the tire on my wheel the next day.
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September 2023 by Osakpolo Uwoghiren
Informed by August is the engine of my vehicle the car not restarting. He gave me a number to contact a shop, the guy gave me an estimate of 6k to repair engine. I decided to take the vehicle to Mercedes dealership. It wasn’t even the engine. It’s the alternator. Be beware of this place. I will never come here again.
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September 2023 by Danielle Lilley
this location is 5 stars!!!! The employee August is the absolute best ever. He has EXCEPTIONAL service every time i have come in.
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July 2023 by Laverne McCarthy
They are always able to get my vehicle in and repaired with minimal inconvenience. August and his staff are very pleasant to work with. I believe they treat each customer with respect and integrity. They get to know their customers and treat them like family.
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June 2023 by Itz ByTish
Worked with Israel to get 4 brand new tires I needed ASAP. He was extremely helpful, patient, and the estimated wait time to have the service (same day) completed was spot on. I took away a star because in my opinion the prices aren’t really competitive. Definitely recommend for customer service.
