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March 2024 by Krista Turner
I booked a car rental online to be ready for pickup at 2:30 pm. I arrived and there was a sign on the door stating that they would be right back. The branch manager Cora returned slightly after 3 pm. The guy working with her was in the back. After I started the process of completing the paperwork she asked him to go prepare the car and informed me that it would be an additional al 15-20 minutes late. Upon returning the car a manager in training inspected the car stating that there was a Crack in the windshield. From my inspection it looked like a smudge of dirt from driving the car and not cleaning it prior to returning it. I asked for pictures of the vehicle prior to me taking it into my property and I took pictures as well. You could not see the alleged damage on either picture. After explaining this to them and wasting additional time I had to contact the corporate office for assistance where they handled the situation immediately. I have traveled and rented cars for years from other rental agencies and I have never had an incident like this. Stay far away from this rental agency. Customer service is subpar and it seems like they are trying to take advantage of individuals.
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January 2024 by erik williams
This location is terrible. Made a reservation 2 weeks ago and it’s been over an hour and I’m still waiting for my car to be ready.THEY HAVE 1 EMPLOYEE on site and she is• checking in people• CLEANING THE CARS• checking out peopleAND ITS NEW YEARS WEEKENDFriday @ 9amI’ll save the rest of my comments to myself (maybe someone called in… like the manager lol)but go to the airport people and get your vehicle from there.
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January 2024 by Barry Johnson
Terrible I booked a car that I was told was available when I arrived it wasn't and there was nowhere that said I couldn't use a debit card instead of a credit card which makes no sense when a debit card can be used as debit or credit.
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November 2023 by Maximillian Madero
Didn't have the size car I reserved and instead of offering a complimentary upgrade like other providers, charged more than my reservation.
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October 2023 by Justin Davis
Worst rental service I’ve ever seen. 3 cars return they all had problems. Customer service is horrible here. Keeping you on hold for 30 mins over and over on the internet phone
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October 2023 by Maci Ramos
Called in to see if they would have a rental ready today due to needing a vehicle for my fiancé to get to work and the customer service was amazing! Dot was super professional and said she'd have a vehicle and due to us driving from out of town said she would wait if we were running a bit behind! After dealing with enterprise all morning being gave the run around this experience was SO much smoother and from now on hertz pearland will have our business!
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June 2023 by Tammy Hall
Manager she is AMAZING!! Last minute rental for the weekend. Customer service is an A+++. Had a clean car ready when I arrived early. Great place. I will be a returning Customer!
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June 2023 by Victor Guill
VERY VERY GOOD AND GOOD AND PEOPLE ARE SO NICE AND HAPPY WILL COME BACK HERE. ???
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June 2023 by bj shelby
Great customer service. Easy pickup and drop off
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March 2023 by Apple Holt
I called Enterprise and they kept me on hold gave me 7 different prices so I called Hertz RENTAL and everything went so smooth and it was half the price of Enterprise. Thanks Hertz
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February 2023 by Monica Caballero
Omg horrible customer service representative!!!!! He left me on the phone for at least 40 min !!! Really A manager needs to be aware of this situation. The gentleman which is the manager never put me on hold so I heard the whole conversation and We were lied to.
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January 2023 by Skyler Robbins
After running all over town to find a car because of the Southwest airline implosion, we finally had a stroke of luck and found Nahji at this Hertz location who went above and beyond to help us.He was honest about his inventory and when I showed up we were actually able to rent a car. We were gonna rent 2 cars to fit our party of 6 but he found us a bigger vehicle to fit all of us. He even had a driver go get the car from the other location and bring it to us to save us some money on Uber. This is the only good experience we had with a rental car company today, Nahji is a good person, and our family can't thank you enough!
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December 2022 by Wenidi “Nidi” CREEK
Made Reservation on a vehicle, when I made it there the guy says he don't have a car to rent me, there were several vehicle on the grounds, he spoke to me in such a harsh way I'll never reserve at this location again. Very rude. It made me feel as if he was prejudice towards myself. 6
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December 2022 by Isis Abbas
Made Reservation on a vehicle, when I made it there the guy says he don't have a car to rent me, there were several vehicle on the grounds, he spoke to me in such a harsh way I'll never reserve at this location again. Very rude. It made me feel as if he was prejudice towards myself. 6
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December 2022 by Wenidi CREEK
Made Reservation on a vehicle, when I made it there the guy says he don't have a car to rent me, there were several vehicle on the grounds, he spoke to me in such a harsh way I'll never reserve at this location again. Very rude. It made me feel as if he was prejudice towards myself. 6
