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October 2023 by Carmen
Nice, well lit, nicely staged and organized furniture and household items. Big enough for lots of strolling and window shopping but cozy enough not to feel like you're in a warehouse and thankfully, musty, old odors or poorly kept sales floor. Prices definitely higher than the average Goodwill but you're getting higher quality, clean options. Ladies all seem courteous and not at all pushy...they have their hands full with all of their paying customers and incoming merchandise for consignment. I have consigned with them and appreciate the monthly update to balances that you can look up online.
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October 2023 by Alice B
Beautiful things but the customer contact could be improved. Speak gently when greeting EVERY customer. Tone as well as CHOICE of WORDS can sell more items and bring more customers (paying customers) to the store. Lovely lovely items!
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September 2023 by Susan
Don't be a vendor at Hidden Treasure!!!! They will lose your stuff. I put in several hundreds of dollars in items that they put under another vendors number, donated them or just lost them. They compensated me $45. How is that fair!!!!! Don't go there.
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August 2023 by Paul J
We go there frequently. Mostly good experience, but it was 4 30 pm and one of the staff was trying to get us out of there asap. She said we don't have help. So we loaded all our stuff ourselves. Another staff was very helpful hence more than made up for the sour experience
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August 2023 by Kristi Nix
I contacted the store to consign some furniture and was told to email pictures to the manager, which I did with measurements. The staff member I talked to was very friendly and polite, but each time I called to check about the email, I was told the person I needed to talk to was busy and to call back. I finally decided to go in person and browsed around until the manager (owner?) was available. In the end, the manager was rather dismissive and said they couldn't take any of the items because they were "all full". Fine, I thought. Fair enough, But, why didn't they just tell me that from the beginning instead of having me jump through a bunch of hoops, taking pictures, sending emails, making calls and wasting my time? They have some cute items and I had picked out something to buy, but after the way I was treated as a potential consigner I changed my mind and left without purchasing anything. I'm in the process of buying a new house and had thought about coming back after I move to look for furniture, and although the staff was friendly and welcoming, this experience with the manager created a bad first impression. I don't plan to visit the store again, especially considering I can get brand new items at Home Goods and At Home that are about the same price.
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July 2023 by David Himmel
Bought king bed set. When I picked up was told box spring was not included. Suggested they advertise this and was mocked by sales representative. Also found no supports available for bed frame. Asked where the supports were for bed frame and was told they were not included. There were defiantly supports when I purchased as I sat on it without it collapsing. Was repeatedly mocked and ridiculed by sales representative telling me the supports were not necessary and/or not included. Very clear that they misplaced them but were unwilling to admit it or work to rectify the situation. Requested a refund but was told that all sales were final. Absolutely, hands down, the worst customer service I’ve ever experienced. I’ve bought 7-10k of furniture here previously. Apparently a change in management with complete disregard for customer service. Never again - buyer beware.
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July 2023 by Jennifer Ochoa
Love Hidden Treasures! I stop by often as their inventory is unique and always changing.
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June 2023 by katy thomas
If I think you're going to spend money they will help you all I can but when you find the same line of brand new for cheaper than they're selling it they say oh well
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March 2023 by Patricia H.
This is a hidden treasure of Pearland. Such beautiful furniture and accessories. All of the ladies who are behind the counter are friendly and helpful.
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February 2023 by Kate Lamara
I like the place and buy stuff, but I hate the cashiers. They greet everyone and wish everyone a blessed day except me! I noticed that the second time I was there, and went back a third time to make sure I wasn't imagining stuff. And sure enough, no one greeted me and no one asked me if I needed help. That's why they have hard time selling their stuff. Do not consign here!
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February 2023 by Amber Caceres
Very nice items and very affordable.
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October 2022 by Vicki M
Sorry to hear the owner is retiring, I like the Pearland location the best.
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September 2022 by Crystal L.
Walked in, lady behind the counter looked me and my eyes and turned around saying nothing. I walked the entire store and saw several pieces I was interested in but none of the ladies would acknowledge my presence. On my way out the door the lady behind the counter turned her back and stared at nothing to avoid looking at me. Trust me that my money will go to someone with decency to say "hello".
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August 2022 by Edward
We have purchased so many things from the Pearland store, I’ve lost track. Our home flooded 5 years back and we used this store to almost entirely furnished our new home. We go back about once a month to checkout the new stuff and just look around. Great owners and staff, highly recommend.
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May 2022 by Cindy Meyer
We're very happy customers.
