-
December 2023 by Tom Derden
Incompetence at the highest level. IMO the office manager is incompetent. I was referred to them to treat TMJ which was clearly stated on the referral form. When I arrived she asked for the form even though I already sent it to her. After a while she found my email that contained the referral form. I was lead to a room where I waited for an hour only to be told that their Oral Surgeon did not treat TMJ. Total waste of my time. Do yourself a favor and go somewhere else.
-
November 2023 by Linda Orozco10
I had to wait for a long time, like 2 hours to be told that the doctor had left for lunch and that I was going to have to come back after 1:00. On top of that the filling that the doctor worked on was poorly done. It was a filling on my front tooth and it looked uneven with my other tooth.
-
October 2023 by Herman Flores
When I went every patient seem to need a deep cleaning. I was a little concerned with this, because what are the odds. Went to another dentist and they were surprised that this was recommended by any dentist. I would say beware when you go to this place. I will be going elsewhere from now on.
-
October 2023 by Willie Sallie
The dental staff was professional and pleasant. They were concerned with my comfort and my knowledge of what procedures would be performed.
-
August 2023 by Reina Vegana
Really nice staff although at times I am unable to get through to talk to the office. Also, they can't seem to get my name right on some of my documents.They always have problems finding my X-rays.
-
August 2023 by Ron Jackson
Great Staff, The Dentist and the staff make you feel very comfortable. They definitely know what they are doing . I wish there was more customer service like this office gives . The world would be a better place if all Businesses offered a great smile and awesome work.
-
August 2023 by Jeffry Tupa
My 7 year old daughter suffered for 3 days with soreness and several needle pokes on the inside of her cheek after getting fillings put in by Dr. Cartwright. Its painful for me to brush her teeth while she is hurting. I am a father of 4 children and I have never seen anyone in this much pain. This might be a great place for adults, but I do not recommend sending your children here for treatment. I have been a patient there since 2014. I miss Dr. Christopher J. Devlin, but he is no longer there. I will not be coming back.
-
August 2023 by Michelle Jerez
The dentist and the staff were very friendly and easy to talk with. The clinic is clean and has a nice ambiance.
-
June 2023 by Lisa McDonald
This office use to be great. It has really gone downhill after Dr. Devlin left. First I was not notified when he left. Then they billed one of my children as an adult. Two years later and multiple calls to fix the issue I am still getting collections notifications. Now I can't seem to get a call back from the office. What a mess.
-
June 2023 by A S.
stay away from Cartwright I question her competence as she is very unprofessional, doesn't explain procedures and is by no means gentle
-
June 2023 by Mischelle McFall
New staff who cares about meeting the needs of the patients. They are so polite and courteous. So different from the staff before. The phones are being answered and patients thst have been waiting are finally being seen. AWESOME!!
-
June 2023 by Shawn 57
I saw another person who had the same issues, I went there, they basically were not able to give the care that I needed. At the time I was there I paid my entire bill and had asked before they did the xrays if they were covered by my insurance and was assured that it was. Then I started getting a bill for $72, I tried calling them and no one would pick up, finally got through and although I was promised that they would call back they did not. Now getting threats of it goign to collections, so I am turning it over to my attorney and will fight it. Stay away from this practice not sure if they either do not know what they are doing with insurance or are scamming people with bait and switch.
-
May 2023 by Linda Orozco
I had an appointment early and I had to wait a little over an hour for them to call me in and it was only one other patient there and myself. The whole process of the filling from the time I walked in to the time I was out was about 3 hours.
-
January 2023 by D Hooke
If I could give less that 1 star I would. I was told I needed perio maintenance and 4 cleanings a year. In August 2022 I received a bill for services from March and November 2021. I paid at the time of service what was my portion after insurance. When I called the office to ask why I was receiving this bill after 1-1/2 years, I was told that they had merged with another office and all new office staff was hired at the Pearland location. I was told they would check on it and call me back which never happened. I called my insurance company and was told that Highland Dental was supposed to submit a perio maintenance charting to ensure the claim was covered and it was not submitted by Highland Dental and the claims were denied. When I called for the 6th time I was told the claim would be resubmitted because the charting was done. I also explained that I am continuously receiving statements and notices to pay and I would like it to stop. I was told they were generated automatically and they were unable to stop them. I have been trying for 6 months to get this resolved. Yesterday I received a notice that my account was going to be sent for collection in 10 days if not paid. When I called today, again I was told they would check in to it and call me back. I asked for a number to the billing department and there is not one. If anyone has any thoughts as how to get this resolved once and for all it would be greatly appreciated.
-
December 2022 by Lorna Wilkinson
The staff at Highland Dental are very organized ,professional, available to help with any concerns or questions, very thorough, very little waiting time, basically ready for you,when arrive for service. Explain all charges, make you very comfortable with warm blankets if you need it. Good referrals for other services if you need it. I highly recommend Hyland dental for your dental needs.
