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February 2024 by Thomas Balderas
Lillyvani was extremely knowledgeable about my taxes and I will continue coming to her in the future !!!
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February 2024 by DAMON BROWN
Lilly is very professional and knowledgeable. I highly recommend her for your taxes
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October 2023 by Joseph Yoo
If I could give them 0 stars, I would. Had the most awful experience here for the tax season of 2023.My paperwork got passed around the tax specialists to the point no one knew where my returns were.The manager was barely apologetic even asked me, “what do you want me to do?” I don’t know— how about not misplace a clients paperwork?It wasn’t like I turned it in the day of the tax day. Granted, it was 2 weeks til deadline day, but that should’ve been plenty of time for them to either tell me to go somewhere else or file my taxes.They had plenty of chances to tell me to go elsewhere. I emailed the original tax specialist who claimed that my email went to her spam box so she never got it.I stopped by the office a week til deadline to check and said that they’ll assign it to another specialist. Checked in in person day before deadline to learn that they did not know where my file was. It was in the drawer becauseLack of communication and very unprofessional.I had to file for an extension due to their incompetence.Then when they finally did assign a tax specialist— the manager had the gall to call me and plead with me to not be mean to her as she’s not even part of the branch and doing her a favor. If you’re that concerned and think so little of your clients, then do your job right.The tax specialist ended up helping with my taxes — but she couldn’t let go about talking about my son, who was with me, when the tax forms were being prepared. My son is on the autism spectrum and she claimed that she was a SpEd teacher before retirement. But she kept saying uneducated things about my son, but I just wanted to get out of there with my taxes submitted and just let her talk. None of my tax preparations led to how she was prying into our lives.When we were finally done, she looked at my son and said “don’t worry, he’ll grow out of his autism.”Yea lady, that’s not how any of this works.Anyway, awful experience.I did speak to the regional manager and she helped a lot. And she paid for the late fee— and sent payment directly to me so that I wouldn’t have to step foot into that office ever again.I hope the rest of you have a better experience than me.
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April 2023 by James Markham IV
Got there at like 5:30 walked in todo my taxes with very little time left and even though they were fully booked I have to give a special shout out to Mary Tomlinson who was fixing to leave work decided to help me with my taxes. Not only was she super sweet and informative she was quick. And got me the biggest return I’ve ever seen. They don’t pay u enough Mary! I’ll see u next year
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April 2023 by L T
Great location in Pearland, and I highly recommend requesting Jasmine!
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March 2023 by Mike Garcorz
Lilly ,the tax specialist, was very professional, and friendly to us.
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March 2023 by Trey W.
Ms. Veronica was very pleasant and extremely knowledgeable. She was eager to answer all of my questions, and I am confident she helped me to get the best return possible. Would recommend to anybody!
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February 2023 by Tony Matranga
Paula was very nice and smart
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February 2023 by Jaime Ramirez
Very good service specially with Mrs Lokasky been here 3 yrs she's fast too and very professional ???????
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February 2023 by Richard Nink
Veronica is the best tax professional we have ever used !!!
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September 2022 by Germaine Carrington
Prompt service and agent was an expert.
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May 2022 by JLH
Way better than I expected. Denise was super friendly and knowledgeable, solved what I thought might have been tougher problems than were for her. Wish I'd have found her sooner. Thank you!
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April 2022 by Trey Zyvoloski
This year was a simple tax prep. In and out in less then 30 mins.
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March 2022 by Gary Phillips
My tax preparer was very knowledgeable and took the time and patience go over our taxes as she prepare them.
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February 2022 by Karl-Heinz
Bc Paula Laskowski called me to check on my unresolved issue with customer service. She went way beyond what I was expecting in fact i wasn't even expecting customer service to call me back. But she did and she took on the responsibility of trying to resolve my issue, which she did. And that's why I'll be staying with HR Block instead of finding someone else.
