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October 2025 by Martha Smith
I brought a brand new, bright orange dress to this dry cleaner with just a couple of small watermarks on the skirt, expecting a simple cleaning. When I returned to pick it up, I was shocked to see that the dress had been severely discolored and had multiple blue ink-like stains all over the bottom of the skirt and the bands attached to it.
I was told they would fix it, so I left the dress there. When I returned for the second time, the damage was even worse – more discoloration, and the blue stains were still clearly visible. The owner was there at that time and again promised to fix it for free – though I was charged upfront when I first dropped it off.
I had to leave on vacation for a month without my dress, and when I finally returned to collect it, the blue spots were still there, and the dress looked worn out, as if it were 20 years old. I was told that nothing else could be done, and they offered only a refund for the cleaning fee, refusing to take responsibility for ruining my dress.
To make matters worse, I was told they wouldn't compensate me for the dress unless it was completely shredded, which is completely unacceptable.
This was a terrible experience from start to finish, and I would strongly advise against trusting them with any valuable or delicate clothing. They ruined my brand new dress and refused to take proper accountability.
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December 2024 by Marcel Francoeur
I don’t understand why the reviews are so negative. I had a very positive experience. So there is an alteration place next door to Jill’s. After getting my suit altered for my brother in laws wedding they delivered it to Jill’s at 12am (midnight) and the next day by 10:30am it was cleaned to perfection. All the employees were nice and pleasant. No attitude or weirdo vibes it was all great service. Had I listened to reviews I would’ve never known. I’ll definitely be coming back. I say try them out and get a feel for them on your own. Oh, and they are affordable my 3 piece suit was only $12 😅. Thank you Jill’s I appreciate everything. And I hope my experience helps someone else find you guys!
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June 2024 by Andrew Rodriguez
Horrible experience for the last time.
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May 2024 by Kellie Ekeland
STAY AWAY!!! Spend your dry cleaning money elsewhere. Horrible service!!
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February 2024 by Kelly Brooks
Horrible experiences, shrunk my Levi’s 4 inches and blamed it on the manufacturer. Stay away!!
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October 2023 by Ricky G.
AWFUL !!!!! Lost ALL of my CLOTHES !!!!New Polo's and Slacks.I will contact a lawyer on Monday !!!
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April 2023 by john maloy
Zero stars if I could, 5 day turn around for 2 shirts and a pair of pants. This is a weekly occurrence, only using them due to proximity to my home. They are dishonest about timelines, bad business practice.
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October 2022 by Selso Martinez
Once a Week
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October 2022 by Shona Windsay
Always a pleasure having my items dry cleaned at Jill's
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July 2022 by Olu Oladunni
PLEASE DO NOT GO THERE AND DRY CLEAN. If you know what is good for your fabric. The level of incompetence is appalling. The staffing is totally rude and don’t understand the simplest instructions from a customer. Frances the lady manager is very terrible rude and her upper brain needs to be examined because her level of incompetence is shocking. PLEASE DO NOT GO HERE. They really deserve ZERO stars.
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January 2022 by Lupe Macias
The article of clothing I left with Jill’s Cleaners looked better before than after service. It was returned wrinkled and disheveled. When I brought it to their attention they could have care less and made no attempt to make it better. Attendant needs to be more courteous and attentive.I will never recommend this place!!!
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October 2021 by Jay Bolton
Don't do it.!!
You've been warned.
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October 2021 by Lisa G
Great service...
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October 2021 by Jamara Bolton
DO NOT TAKE YOUR CLOTHES TO THIS PLACE..
.......YOU'VE BEEN WARNED!
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June 2021 by Laurissa Liburd
HORRIBLE CUSTOMER SERVICE ! I call to inquire about dropping off clothes. After she told me when I could pick up if dropped today, I said OK THANK YOU. She just hung up the phone on me without saying your welcome, ok have a nice day. Or were u looking to come in today? Maybe there is something I can do for you before Monday! Now if your looking for new business that’s not the way to get! Rude and unprofessional!! Definitely will not be using there services!!! I was just APPALLED!!! Disgusting!!
