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March 2024 by S McGautha
The Store Manager Bill was absolutely phenomenal. I am so pleased with the amount of care and service I received..
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December 2023 by Buck Jackson
Found the perfect ring for my fiancé, it is beautiful and she loved it. Thanks to Bill, Connie and Bradley for your assistance.
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November 2023 by Keerstyn Jackson
I lost a diamond on my engagement ring with only 4 days till my wedding! In shambles I took my ring where Mediha and Bradley swooped to the rescue! I was quoted 2 weeks service time over the phone. When I told them about the wedding they immediately called the service department and said they could have it done by Friday! The best part is they totally blew my expectations out of the water and had it done in 4 hours!!!! I am so so glad that we chose Kay’s for my engagement ring and am forever grateful for the wonderful service and attention to detail they provide.
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November 2023 by J.R. UnInhabitable
Just when in there to buy a Promise Ring for my girlfriend, Connie the lady that helped me was great! Very helpful and knowledgeable and very respectful. We will definitely be back for the Engagement Ring.
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October 2023 by Lisa MORRIS
Bradley was super friendly & helpful. Iv had a bent prong I keep forgetting to tell about during inspection. But Bradley caught that I had 2 without me having to say anything! He really pays attention to detail and made the whole process super easy on getting it sent off and repaired. Iv always loved this location but I’ll continue returning because of the customer service provided by Bradley. Be sure to ask for him for top notch customer service!
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May 2023 by Lisa Thomas
The rep (Connie) called, was courteous n professional. The in store service was the same. All great employees.
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May 2023 by The best And only best
They had a lot of good stuff that I liked
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March 2023 by Connor Wilkerson
I brought my watch in for service over 3 months ago to have the band replaced and the glass in the watch face replaced. I have not even received a quote for how much the repairs will be. I was originally told I would have a quote within a couple if weeks and the watch back within a month. I have contacted the store multiple times to ask where my watch is as the tracking system does not recognize the number I was given. Each time I call, I am told they will contact the service center and that they will call back with with the status. They have not once called back. I won't use this Kay for any repairs or purchases in the future after getting the run around for this long.
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March 2023 by Lanette
I came in for an inspection on my ring and earrings. The customer service provided was good. I would come back to this location if I want to purchase jewelry.
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December 2022 by Dr. Morgan McCoy
Went in to buy two items and they had me do a credit application to be put on held for 10 days that wasn't explained by EMILY that helped me. I have to wait 10 days and the items I want more than likely will not be available as told by a different associate. I wish instead of focusing on selling they actually explained the process so that individuals purchasing could weigh their options. Also, lied about the item going off sale today and them closing at 8pm when in reality they closed at 7 pm and I am very disappointed in their service and manipulative ways.
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December 2022 by Andre Gee
Go check it out for yourself it's a great experience
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October 2022 by Donald Hofstetter
If you got money burning a hole in your pocket this is the place for you. Had two charms added to a bracelet for $120. Took 2 weeks and we had to call them to find out it was ready. When we got there to pickup up 2 sales people were on the floor and one associate was sitting behind the counter doing, we don't know. Poor customer service.
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June 2022 by Shawn Jackson
This is very much my favorite kay store I’ve come multiple times and every time i feel welcomed and they always find me exactly what i want and try to save me money, they never try to upsale on something i don’t really want and they are super nice ? great experience
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February 2022 by Brizeida Cardenas
I went in for an exchange and they were sweet but they really sold me a broken necklace. Got home to open it and try it on and found it like this. I did take it back and thankfully they were helpful to exchange the chain.
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December 2021 by kathrin doll
Everything was lovely, great customer service n I can't complain
