-
November 2023 by surias1823
Took my car here this past Sunday 11/19/23 for an oil change. The next day 11/20/23 I was heading to a dr appt and my car broke down. Found the problem, they had put my air filter back in backwards causing everything to suck into air intake. Cost me over $500 to have my car repaired. When I called up to Kwik Kar to inform them, they told me they were not going to do anything about it. DO NOT take your vehicle here!!
-
November 2023 by Siby M
IF YOU LOVE YOUR CAR NEVER WASH YOUR CAR THIS PLACE.To day I wash my car this facility for wash my car. I choose \
-
November 2023 by Bincy Jacob
NEW MANAGEMENT 2023.This used to be the only place I took my vehicle to get serviced and cleaned. However, over the last few months I have seen a definite decrease in services and the way customers are treated has declined significantly.This morning I went in to get an oil change and I expected to have my filter changed as well but usually the service people come out and go over a whole list of items that are good or need attention. This time they only pointed out three things that "it was time to service." Based on my previous trust in this company and location, I told him to go ahead and my bill came to over $400. After leaving, I looked up prices at other locations and they were about 20% lower.In addition, the free car wash that comes with the services is a very minimal car wash. I knew my car needed heavier vacuuming so I asked for the upgraded car wash. About 15 minutes later, I was called back to the bay area by the attendant who told me that they needed to detail my car and I needed to pay additional money. I told him I did not want a detailing. I just wanted a heavy vacuuming. The car wash person came out and started saying that my car was not appropriate for that service but I insisted and kept to what I wanted and the car wash was totally fine. I'm glad I didn't listen to him and purchase a much more expensive service.It's very unfortunate because even after moving further away from this location, I kept coming back here for the last 3 years and now this has pushed me to look for a different place.
-
November 2023 by Pavan Achuta
The service used to be good hear. New cleaning manager was very rude. They didn't clean some sections. It was clearly visible. The manager is still saying show me the he will clean. He asked are you going to tip. I said no. Then he asked his team to walk off. I paid $32 and not to receive bad service.He said I am the manager no one else you can report to.This is for service 11/06 in case management is serious about enquiring.Services: Auto detailing
-
November 2023 by Charley George
They charged me extra $15 for a skid plate removal that they didn't even mention to me. They also charged me for synthetic oil when I asked for regular oil. Do not go to this location. They are unorganized, they are expensive, and they charge you $$$ without telling you. Also, I asked them to fill my tires with air and check the pressure and they didn't do it. They even told me they did but they didn't.
-
November 2023 by wuak27
Been coming here for over 10 years and it just keeps getting worse and worse to the point I have to write a review. This used to be a good establishment but over the years just becoming another scummy money hungry shop. They've damaged my vehicles before failing to admit the damage they did until I confronted them. Now every time I do an inspection here they are always trying to upsell their services which have nothing to do with an inspection. Just frustrating that this used to be a descent place to get your car washed and oil changed. Now they're just after the all mighty dollar. Time to find a new car wash and inspection/ oil change shop. They're just too over aggressive offering services your car doesn't need.
-
October 2023 by Dedrick S.
This place should be shut down completely. Awful job with quality wait service for an inspection shouldn't take an hour and 30 minutes. I will never return.
-
September 2023 by Allen Miller
First visit In Friendswood: my car took 4.5 hours for a detail, manager gave me a giftcard for the mishap. All was well . 2nd visit: I attempt to use that same giftcard in Pearland later on , there was no funds on that same giftcard. Manager told me “There’s nothing we can do” . I paid the 50 bucks and said have a nice day.Service: Auto interior vacuuming
-
September 2023 by Daniela Quilico
they're very dishonest, just trying to get money from people. went for a state inspection they said it failed bc needed new breaks ($500 to replace) - decided to take my car somewhere else and they said my breaks are perfectly fine (after spending an extra $80). went back and told them the situation and they wanted to act like they had no idea when they clearly know what they’re doing lol. every time i go there they try to tell me my car needs extra maintenance just bc i’m a young girl and they apparently thing i’m not smart enough to know what they’re trying to do. asked for a refund and they said it has to go up to corporate management - so basically the managers they have there are useless (plus, they’re the ones always telling me i need extra stuff done). just save your time and money and go somewhere else - especially if you’re a young girl bc they think we’re dumb lol.
-
August 2023 by Lindy C.
$96 +tax, cash only, for an oil change? Are they joking? And they expect a tip on top of it? I had been coming here for years and was happy with the service, but this is beyond ridiculous.
-
August 2023 by Samantha Kelley
First and last time using this business. Initial start of the visit was great, nice, friendly check-in, nice friendly cashier. Then they locked my keys in my car. I was concerned about damage to my door seals when they were unlocking it and brought my concerns to the manager. Thomas who was extremely rude shrugged off my concerns. Didn't apologize for the situation or the fact that I was delayed there for about 15 minutes while they tried to figure it out. The Wash attendant didn't even clean my passenger side windows or mirror. Water spots and some kind of smeared stuff definitely overpriced and horrible service Overall 10 out of 10 don't recommend.
-
August 2023 by Angie M
This is the only place I go to for an oil change. Apparently when they were doing the multi point inspection, they have forgotten to replace the cover for the transmission fluid reservoir. The engine bay now has fluids everywhere and I hope my engine does not go bad down the road as I do hear knocking sound.
-
August 2023 by Kevin Brewster
Horrible customer service!I paid for a 50 dollar service which was said to take approximately 1:30 hours . I said I would wait in the lobby and they would get me when it’s ready . I waited 2 hours then asked the front desk worker (who was knitting) if she had an estimate when my car would be done. She told me she had no paperwork on it yet and when it’s done she would let me know. I waited another hour and said , hey I need my car now it’s been 3 hours and I got to go . I took the liberty of going Back there to see what is going on. The two lady’s in the detail section couldn’t understand English, she got her boss and he said “oh this has been done for atleast an hour “!! Nobody told me and I’ve been inside and communicating with the service desk lady. She denied having anything ready and the manager denied he was in the wrong . I spent over three hours there for a 50 dollar car wash and no one apologized. The front desk lady tried to get me to pay again after I told her I already did ! I had to show the receipt I did pay.They just pointed fingers at me and the front desk. A big disappointment! The car did look excellent but no communication or customer service makes me never want to go back .
-
August 2023 by David Curtis
Went tohave my wifes car serviced and oil and filter done today 8-5-23 they told my wife that they did not have the filter but if she went to get the filter they they would no charge that part of the service. We went to an autoparts store and got the oil filter for over $22.00 and when we got.back the manager told us the employee was wrong and they only give a $2.00 discount. I told him i wanted to talk to the owner and asked for his number and he refused and then told his employes to not do the Service as we had ths wrong filter. He had her car pulled out and said sorry cant help you. We took the car across the street to Service Street Auto Repair and they did the service and took the $20.00 we paid for the fiter and apoligized for the poor customer service we recieved from the shop across the street. Maxwell at Service Street Auto Repair was awesome..I had been doing business with Kwik Kar for 15 years but now anymore! They Lie and have no clue of what true customer service is. I would be telling everyone they are just a low grade carwash company and not an auto shop at all.....
-
August 2023 by Sydney C.
A little back story about myself, I have a luxury car. So prefer a hand wash anyway. I go to drip on Richmond, and I never have any issues and pay $70 for a good ass hand wash and detail. I work off the south loop freeway so everyone knows traffic is bad by 4pm, ( I left work later today and settled for this janky place.) especially if you live in Pearland......BUT ITS A L W A Y S something at this Janky car wash. So, Let's start off with the little funny looking guy at the vacuums. I originally wanted the $50 wash, but unfortunately he said they do not offer that after 4pm....fine...I can understand that (which is another reason I won't be back bc that's just doesn't make sense...why even be open if you don't accept all services after four??? ). So I settled for the $27 wash and specifically asked him if my interior was going to be shiny? He said do I want a dusk or shiny.. I said SHINY loud and clear. He said yes it's going to be shiny and continue with the smell of my car ( which is weak as hell) So we both had that understanding that I wanted it shiny and it was going to be that. Great. I go inside, I'm hungry so I checked the vending machines just to see they are out of order ( probably can't afford maintenance bc y'all probably aren't getting good business). So I go pay for the wash and the little lady at the desk was so sweet, she informed me that I was receiving $3 off for "ladies day" ( which is pretty cool, I give you that). Okay cool, I was satisfied yet a bit anxious because they never seem to amaze me with the results of their wash. It's literally always piss poor. I'm big on tipping, and I gave the girl $2 because my interior was not shiny. Mind you I broke a $20 bill to get change to tip them bc it's hot and it a staff full of women probably with kids. Idk. So one of the ladies brought the funny looking guy to my car to explain and I asked him again, "didn't you tell me my interior was going to be shiny" he said "yes" and then touches my dash board to see if any product was on it , and spoke in Spanish to the lady in red. The she proceeded to tell me "noooo we don't do" and explain what I paid for. So we're going back and forth, and at this point idk why I'm going back and forth with a car detailer. So I went to the Arabian manager and explained INSIDE (he knows i got a $27 wash ) and he said okay can I take a look...( meaning you understand I requested shiny and you wanna see if they did it) l...so he looks and start saying mam you didn't pay for "xyz". So now we're going back and forth about his employee lying to customers and what not. He yelling, talking over me, while I'm trying to tell him about his employee. This not even it y'all...it was my X5 and a tesla truck left. I had a complaint about what I had going on....then as im walking out, the girl in the tesla was complaining too....Moral of the story. DO NOT GO HERE! GO TO SPARKLES in Pearland instead of you have to get a car wash.